Reviews (391)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its AI-powered features that streamline workflow and manage customer inquiries efficiently. Its ability to integrate with Shopify and handle multiple stores is praised for scalability. The mobile enhancements, AI chat, customizable options, and responsive customer support are key highlights. Continuous improvements based on merchant feedback underscore the app's commitment to quality and operational impact.
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amazing support and app!
Thank you so much for your kind words! 🌟
We’re thrilled to hear that you’re enjoying the app and that our support team has been able to assist you promptly. It means a lot to us that you’ve already decided to make the switch—even during your trial period!
If you have any questions or need help with setup or features, we’re just a message away. Welcome aboard, and we’re excited to have you with us! 😊
All the best,
Sophie |Willdesk Support Team
I am speechless at how incredibly happy I am with the Helpdesk app (and the helpdesk behind it) from Willdesk. The helpdesk guides me with so much patience and attention. The app itself is very nice. Both in the free version and in the basic version, you can go a long way as a small business in offering service to your customers. Perhaps when my business starts running, I can go for the more advanced version.
I miss one or two features (like the visitors log/ analytics ) that I would have liked to see, but perhaps it will be available in the future. Because what I have now, I find the most important and I have been looking for a long time.
So highly recommended for small businesses.
Special thanks to Mariadel and Kim, for all their help, patience and thinking along.
Thank you for taking the time to leave a very nice review! We really appreciate the feedback and making the best user experience is our primary goal. We aim to continue to improve the services we are providing and we are glad that you are happy with the support provided.
Regarding logs and analytics, kindly send us a message with details and specifics of your request and we will be happy to discuss this with the team if this is something that needs to be added in the app.
Thank you again!
Emma
Willdesk Customer Support of Channelwill
Great Experience!
Thank you so much for taking the time to send your amazing review! We're very glad you are happy with the app. We really appreciate your feedback, we promise to continue efforts in providing the best user experience from using platform.
Feel free to contact us anytime as you may require support or if you have questions and suggestions. We are available 24/7 to help out.
Thank you again!
Best regards,
Emma
Willdesk Customer Support Team of Channelwill
Highly recommend the other ones with high reviews charge you for everything and its harder to use them. Will Desk has been super easy to use and the support is amazing.
Thank you so much for your glowing review! We're thrilled to hear that you've found Willdesk easy to use and that our support team has been amazing. It's great to know that we're offering the right balance of features and ease of use without unnecessary charges.
If you ever need further assistance, we're here to help!
Best regards,
Kim|Willdesk Support Team of Channelwill
Great service Kim answers all your questions!
she is attentive to your problem and always finds a solution to solve them! thanks to her!
Thank you so much for taking the time to leave a fantastic review! We are delighted that you're happy with the support. We really appreciate your feedback as we continue to try to provide the best user experience.
Feel free to contact us anytime for suggestions, questions and support. We are available 24/7 to provide assistance.
Thank you again!
Emma
Willdesk Customer Support Team
Mariadel, was an absolute joy to work with. She quickly fixed what I asked and needed assistance with and explained the process thoroughly. I appreciate this service desk platform.
Thank you so much for leaving an amazing review! We are glad to hear that you are happy with the support. We really appreciate your feedback and we are committed to maintain high standards in the service that we provide.
Feel free to contact us anytime, we are available 24/7 to provide assistance as you require.
Many thanks again!
Emma
Willdesk Customer Support of Channelwill
Very good support. They where presistant and worked to solve my problem.
Thank you so much for taking the time to leave an amazing review! We're very proud to hear that you are happy with the support .We really appreciate your feedback. We are committed to maintaining high standards in user experience in using the platform.
Feel free to contact us anytime as you require, we are available 24/7 to provide help. Thank you again!
Emma
Willdesk Customer Support Team
great i love this app, support are very available for help
Thank you so much for your kind words! 😊 We're thrilled to hear that you love the app and that our support team could assist you. If you ever need help, we're always here for you! 🚀💙
Best Regards,
Kim| Willdesk Support Team
Very good
Thank you so much for the 5 stars! 🌟 We are glad that you are happy with the app. We appreciate you taking the time to send a valuable feedback. We promise to continue to drive consistency in providing the best user experience.
Please feel free to send us a message if you require any form of support.
We're available 24/7 to help out. 😊👍
Thanks again!
Emma
Willdesk Customer Support of Channelwill
很好用，现在客服沟通响应也很快！
非常感谢您抽出时间留下精彩的评论！😊 我们很高兴听到我们的支持团队迅速提供了帮助。如果您有任何关于 Willdesk 的问题、建议或任何相关事宜，请随时联系我们。我们随时准备为您提供帮助！🚀💙
感谢您选择 Willdesk！
致以最诚挚的问候、
艾玛
Willdesk 客户支持团队