Reviews (806)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its scalability, user-friendly interface, and responsive customer support. It offers AI and automation features that enhance customer service efficiency and extensive customization options. The app integrates seamlessly with Shopify and supports multiple languages, improving management of diverse customer interactions. Merchants appreciate the positive impact on customer interactions through advanced chat features.

February 13, 2025

Love it! Great support and awesome tools.

Jurassicgoods
Canada
About 7 hours using the app
Channelwill replied February 17, 2025

Thank you so much for your wonderful feedback! 😊 We're thrilled that you love the app and our support. If you ever need anything, we're always here to help! 🚀✨

Thank you for choosing Willdesk~

Best Regards,

Kim|Willdesk Customer Support

January 8, 2025

Their support is fast and helpful. Things are working well.

Colorado Craft Beef
United States
About 4 hours using the app
Channelwill replied January 9, 2025

Thank you so much for taking the time to leave such a wonderful review! We are delighted that you're happy with support and the app. We really appreciate your feedback, we promise to continue to try to improve users overall experience.

Feel free to contact us anytime for suggestions, questions and support. We are available 24/7 to provide help.

Thank you again!

Emma
Willdesk Customer Support Team of Channelwill

January 7, 2025

Excellent!

Wise Choice Supplements
United States
4 months using the app
Channelwill replied January 9, 2025

Thank you for your kind words! 😊 We're thrilled to hear that you're enjoying our service. If there's anything else we can assist you with, feel free to reach out anytime! 💖

Thank you for choosing, Willdesk!

Best Regards,

Kim|Willdesk Customer Support Team

October 10, 2024

Very good support. They where presistant and worked to solve my problem.

Sjölotsen
Sweden
11 months using the app
Channelwill replied October 13, 2024

Thank you so much for taking the time to leave an amazing review! We're very proud to hear that you are happy with the support .We really appreciate your feedback. We are committed to maintaining high standards in user experience in using the platform.

Feel free to contact us anytime as you require, we are available 24/7 to provide help. Thank you again!

Emma
Willdesk Customer Support Team

December 26, 2024

Willdesk support teams are extremely patient and helpful. They've gone above and beyond suppporting the implementation of the app. They are affordable and reliable - recommended!

Books Beyond Borders
Singapore
2 days using the app
Channelwill replied December 27, 2024

Thank you so much for taking the time to leave a wonderful review! We are delighted that you're happy with the app and the support you received from the team. We really appreciate your feedback, as we always try to improve users overall experience.

Feel free to contact us anytime for suggestions, questions and support. We are available 24/7 to provide assistance.

Thank you again!

Emma
Willdesk Customer Support Team of Channelwill

October 20, 2024

This app initially showed a lot of promise but did not last due to poor instructions and slow support.

Monsta-RC
United States
2 days using the app
Channelwill replied October 22, 2024

Dear Monsta-RC ,

Thank you for taking the time to share your feedback with us. I’m truly sorry to hear that your experience with our app didn’t meet your expectations. It’s disappointing to know that the initial promise you saw was not maintained due to unclear instructions and slower support than you anticipated.

We strive to provide clear guidance and timely support, and it's clear we missed the mark in your case. Your experience is important to us, and we would love the opportunity to make things right. If you're open to it, I’d be happy to personally assist you in addressing any unresolved issues or questions you might have.

Please feel free to reply to this email or reach out directly to our live chat, and we will prioritize getting this resolved for you as quickly as possible.

Thank you once again for your feedback, and we hope to regain your trust. 🌹

Sincerely Yours,

Kim|Willdesk Support Team of Channelwill

October 30, 2024

Kim was extremely kind and professional. Thank you so much!

Kibooz
France
1 day using the app
Channelwill replied November 2, 2024

Thank you so much for leaving an amazing review! We're very proud to hear that you are happy with the support provided, we really appreciate your feedback. We are committed to maintaining high standards in user experience from using the platform.

Feel free to contact us anytime, we are available 24/7 to provide assistance. Thank you again!

Emma

Willdesk Customer Support Team

February 19, 2025

perfect

Puffy Hug Türkiye
United Kingdom
1 day using the app
Channelwill replied February 21, 2025

Thank you! 😊 We're thrilled to hear that you find our app perfect for your business! Let us know if you ever need any help. 🚀

Your satisfaction is our priority!

Best Regards,

Willdesk Customer Support

February 5, 2025

me dieron atencion personal y muy efectiva , lo recomiendo ampliamente

Mexus Pro
Mexico
27 days using the app
Channelwill replied February 7, 2025

¡Muchas gracias por tu recomendación! 😊 Nos alegra saber que recibiste una atención efectiva y personalizada. Estamos aquí para ayudarte siempre que lo necesites. 🚀💙

Saludos cordiales,

Kim
Willdesk Atención al cliente de Channelwill

October 14, 2024

très bonne application et le service client impeccable

SelfMind
France
3 months using the app
Channelwill replied October 16, 2024

Merci beaucoup d'avoir laissé un excellent commentaire ! Nous sommes très fiers d'apprendre que vous êtes satisfaits de l'assistance, nous apprécions vraiment vos commentaires. Nous nous engageons à maintenir des normes élevées en matière d'expérience utilisateur dans l'utilisation de l'application.

N'hésitez pas à nous envoyer un message à tout moment, nous sommes disponibles 24 heures sur 24 et 7 jours sur 7 pour vous aider.

Merci encore !

Emma
Équipe d'assistance à la clientèle de Willdesk