Reviews (392)

Overall rating
4.8
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its AI-powered features that streamline workflow and manage customer inquiries efficiently. Its ability to integrate with Shopify and handle multiple stores is praised for scalability. The mobile enhancements, AI chat, customizable options, and responsive customer support are key highlights. Continuous improvements based on merchant feedback underscore the app's commitment to quality and operational impact.

July 26, 2025

the support is very fast and helpful

Quartz Boutique
France
Channelwill replied July 26, 2025

Thank you so much for feedback! 🌟 We are delighted that you are happy with the support you received. We appreciate you taking the time to send us 5 stars.

We will to continue to strive in providing the best possible user experience to everyone.

Kindly feel free to send us a message as you require support.
We are always available to help out. 😊👍

Thank you again!

Emma
Willdesk Customer Support Team of Channelwill

December 26, 2024

Willdesk support teams are extremely patient and helpful. They've gone above and beyond suppporting the implementation of the app. They are affordable and reliable - recommended!

Books Beyond Borders
Singapore
2 days using the app
Channelwill replied December 27, 2024

Thank you so much for taking the time to leave a wonderful review! We are delighted that you're happy with the app and the support you received from the team. We really appreciate your feedback, as we always try to improve users overall experience.

Feel free to contact us anytime for suggestions, questions and support. We are available 24/7 to provide assistance.

Thank you again!

Emma
Willdesk Customer Support Team of Channelwill

February 27, 2025

Sehr guer Kundensupport. Hat meine Fragen direkt beantwortet und das innerhalb kürzester Zeit

Glow-Motion
Germany
4 days using the app
Channelwill replied March 1, 2025

Vielen Dank für Ihr Feedback 😊.
Wir freuen uns sehr, dass Sie mit der Unterstützung, die Sie erhalten haben, zufrieden sind. Wir wissen die 5 Sterne wirklich zu schätzen.
Wir werden uns auch weiterhin bemühen, allen Nutzern die beste Erfahrung zu bieten.

Sie können sich jederzeit an uns wenden, wenn Sie Unterstützung benötigen, wir sind 24/7 für Sie da.

Nochmals vielen Dank!

Emma
Willdesk Kundenbetreuungsteam von Channelwill

July 30, 2024

The best service and best app for CRM, we are very happy with their service.

Balardi
United States
9 months using the app
Channelwill replied August 1, 2024

We are very delighted by your lovely comments! Thank you for taking the time to leave a review. We really appreciate the feedback, making the best user experience is our primary goal. We are glad that you are happy with the service, we promise to try our best to stay consistent in this.

Feel free to contact us anytime, we are available 24/7 to provide assistance. Thank you again!

Emma
Willdesk Customer Support of Channelwill

October 13, 2024

J'ai récemment utilisé le service WD-Live Chat et j'ai été agréablement surpris par l'efficacité de l'équipe. Les agents étaient réactifs et ont rapidement résolu mon problème. Le chatbot, bien qu'utile pour les demandes basiques, manquait parfois de précision, mais le transfert vers un agent en direct a été rapide et fluide. Une excellente expérience globale avec leur helpdesk !

LUXIMAZ
France
About 1 hour using the app
Channelwill replied October 14, 2024

Merci beaucoup pour votre retour positif ! Nous sommes ravis que vous ayez eu une excellente expérience avec notre équipe d'assistance. Nous nous efforçons d'améliorer constamment nos services, y compris le chatbot, et nous sommes heureux que le transfert vers un agent en direct ait été rapide et efficace. N'hésitez pas à nous contacter si vous avez d'autres questions !

Meilleures salutations,

Kim|Willdesk Support Team of Channelwill

March 12, 2025

Great service :)

MEDLEY
South Korea
About 6 hours using the app
Channelwill replied March 13, 2025

Thank you! 😊 We're glad you’re enjoying our service! If you ever need assistance, feel free to reach out. We're always happy to help! 🚀💙

Best regards,

Kim|Willdesk Support Team

February 19, 2025

perfect

Puffy Hug Türkiye
United Kingdom
1 day using the app
Channelwill replied February 21, 2025

Thank you! 😊 We're thrilled to hear that you find our app perfect for your business! Let us know if you ever need any help. 🚀

Your satisfaction is our priority!

Best Regards,

Willdesk Customer Support

February 26, 2025

功能丰富且有专业指导,指的推荐

us.store.flsun3d
China
About 23 hours using the app
Channelwill replied February 28, 2025

非常感谢您在百忙之中留下 5 星好评!我们很高兴您对该软件和所获得的支持感到满意。

我们感谢您的反馈。我们将始终努力不断改进,为大家提供最佳的用户体验。

如有任何建议、问题和支持,请随时联系我们。我们全天候为您提供帮助。

再次感谢您!

艾玛
Willdesk 客户支持团队

January 8, 2025

Their support is fast and helpful. Things are working well.

Colorado Craft Beef
United States
About 4 hours using the app
Channelwill replied January 9, 2025

Thank you so much for taking the time to leave such a wonderful review! We are delighted that you're happy with support and the app. We really appreciate your feedback, we promise to continue to try to improve users overall experience.

Feel free to contact us anytime for suggestions, questions and support. We are available 24/7 to provide help.

Thank you again!

Emma
Willdesk Customer Support Team of Channelwill

January 7, 2025

Excellent!

Wise Choice Supplements
United States
3 months using the app
Channelwill replied January 9, 2025

Thank you for your kind words! 😊 We're thrilled to hear that you're enjoying our service. If there's anything else we can assist you with, feel free to reach out anytime! 💖

Thank you for choosing, Willdesk!

Best Regards,

Kim|Willdesk Customer Support Team