Reviews (807)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its scalability, user-friendly interface, and responsive customer support. It offers AI and automation features that enhance customer service efficiency and extensive customization options. The app integrates seamlessly with Shopify and supports multiple languages, improving management of diverse customer interactions. Merchants appreciate the positive impact on customer interactions through advanced chat features.

July 30, 2024

The best service and best app for CRM, we are very happy with their service.

Balardi
United States
9 months using the app
Channelwill replied August 1, 2024

We are very delighted by your lovely comments! Thank you for taking the time to leave a review. We really appreciate the feedback, making the best user experience is our ...

July 28, 2024

The experience is not bad. The online inquiry service is very good. There is also fqa page building, which is the most needed. Many software do not support it. So choose. More of the service is good

JAV Interactive Flat Panel
China
2 days using the app
Channelwill replied July 30, 2024

Thank you for taking the time to leave a review! We really appreciate the feedback, making the best user experience is our primary goal. We aim to continue to improve the ...

April 12, 2024

功能部分彈性操作,可以連動客戶資料,讓溝通上便利許多
支援服務也非常的迅速、清楚,以這個月費來說非常值得!

Functions are very flexible, the team help me to sync customers' info, which makes my team can have a good conversation with customers.

The support team is efficient, the tutorial is clear and simple as well.

NN Vapor
Hong Kong SAR
6 months using the app
Channelwill replied April 13, 2024

Thank you for your glowing review! 🌟 We're thrilled to hear that our platform's functionalities have brought flexibility to your operations, especially in streamlining ...

November 2, 2024

¡Excelente atención!
Resolvieron mis consultas rápidamente.
Gracias desde Chile.

ESMIRNA CHILE
Chile
About 1 month using the app
Channelwill replied November 8, 2024

Muchas gracias por dejarnos una opinión tan positiva. Estamos muy orgullosos de saber que estás contento con el soporte, realmente apreciamos tus comentarios. Estamos ...

March 28, 2024

The chat feature has been super useful in connecting with customers quickly. Having it directly integrated into Shopify makes it easier than ever to provide quick, detailed information.

Brick Mill Furniture
United States
2 days using the app
Channelwill replied April 2, 2024

Thank you for the positive feedback! 😊 We're delighted to hear that you found our chat feature super useful in connecting with your customers! At the same time, our ...

March 26, 2024

This app is really convenient and helped us solve a lot of problems. The online customer service responded very promptly.

MISS ORD
Hong Kong SAR
2 months using the app
Channelwill replied April 2, 2024

Thank you for your wonderful feedback! 😊 We're so glad to hear that you find our app convenient and a problem solver! We are happy to know that our customer support is ...

October 13, 2024

J'ai récemment utilisé le service WD-Live Chat et j'ai été agréablement surpris par l'efficacité de l'équipe. Les agents étaient réactifs et ont rapidement résolu mon problème. Le chatbot, bien qu'utile pour les demandes basiques, manquait parfois de précision, mais le transfert vers un agent en direct a été rapide et fluide. Une excellente expérience globale avec leur helpdesk !

LUXIMAZ
France
About 1 hour using the app
Channelwill replied October 14, 2024

Merci beaucoup pour votre retour positif ! Nous sommes ravis que vous ayez eu une excellente expérience avec notre équipe d'assistance. Nous nous efforçons d'améliorer ...

June 26, 2024

Awesome support and experience so far! Super responsive and eager to assist. Would recommend!

SnugglShark™
United States
2 months using the app
Channelwill replied June 28, 2024

Thank you for leaving a fantastic review! We're very proud to hear that you are happy with the support you received. We really appreciate your feedback, we are committed to ...

November 14, 2024

Es una aplicación muy genial, tiene las herramientas necesarias la aplicación, gracias a esta aplicación mi tienda se ve estupenda la recomiendo mucho

APPLIX
Mexico
12 days using the app
Channelwill replied November 15, 2024

Hola Esdras,

Buenos días. Soy Kim del equipo de soporte de Willdesk.

Muchas gracias por dejarnos un comentario de 4 estrellas. Apreciamos sinceramente que se haya tomado el ...

March 10, 2024

I have just started using this app and at the moment I am really happy with it. Also the customer service has been first class!

Rogey
United Kingdom
9 days using the app
Channelwill replied March 11, 2024

Thank you for the positive feedback! 😊 We're overwhelmed to hear that you are happy with our services and we're delighted to know that you find our customer support first ...