Reviews (782)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its scalability and diverse features, particularly the live chat function that boosts customer interaction. It's easy to use, integrates smoothly with Shopify, and offers responsive customer support. The app is cost-effective, with a free version that includes valuable features. Customization options and multilingual support cater to various business needs, while integrated FAQ sections enhance customer service efficiency.

February 9, 2024

It was great and we quickly fixed the problem. Thanks Sophie

Bubulle et Jujube
Canada
About 2 months using the app
Channelwill replied February 10, 2024

I'm thrilled to hear that you had a great experience! 😊 We're delighted to have swiftly resolved the issue for you. Thanks a bunch, Sophie! 🌟 If you ever need assistance again, feel free to reach out. 👍

Best regards,
Sophie| Willdesk Support

December 26, 2023

Nona helped me a lot! Thanks :)

DoctorEvening
United States
3 months using the app
Channelwill replied December 28, 2023

I'm thrilled to hear that Nona was able to assist you! 🌟 Thanks for your feedback, and if you ever need further help, we're here for you! 😊👍

Best regards,
Sophie | Willdesk Support

March 14, 2024

The app is fantastic and the customer service is excellent. I am thoroughly pleased with using WillDesk for my website. Nona went above and beyond to help solve problems I raised plus enhancements I wasn't even aware of. 5 stars.

Custom Design Gallery
United States
3 days using the app
Channelwill replied March 17, 2024

Thank you so much for your glowing review! 😊 We're thrilled to hear that you find our app fantastic and that our customer service met your expectations. 🌟 It's fantastic to know that Nona was able to go above and beyond to assist you with solving problems and providing enhancements, even ones you weren't aware of! 🚀 We're grateful for your support and for choosing WillDesk for your website needs. If you ever need further assistance or have any questions, don't hesitate to reach out. ⭐️⭐️⭐️⭐️⭐️

Best Regards,
Sophie
Willdesk Support Team 🌟

December 28, 2023

I like this app. Great and fast customer support.

Designmycraft
Hong Kong SAR
3 months using the app
Channelwill replied December 30, 2023

I'm thrilled to hear that you're enjoying the app! 😊 Our team is delighted to provide you with great and speedy customer support. If you have any more feedback or questions, feel free to reach out! 🚀👍

Best regards,
Sophie | Willdesk Support

November 28, 2023

They solve all issues fast

Goyalpublishers
India
Over 1 year using the app
Channelwill replied November 29, 2023

🌟 We're thrilled to hear that our team swiftly resolved all your issues! 🚀 Your satisfaction is our top priority. If you ever need assistance again, don't hesitate to reach out. Thank you for the positive feedback! 👏😊

Best Regards,
Sophie|Willdesk Team

November 27, 2023

It was quick and resolved in a minute. Thank you so much

Penmanigal
India
3 months using the app
Channelwill replied November 29, 2023

I'm thrilled to hear that your issue was swiftly resolved in just a minute! 🚀 Thank you so much for your positive feedback! If you have any more questions or concerns, feel free to reach out. 😊

Best Regards,
Sophie|Willdesk Team

January 3, 2024

Nona was great and helpful

Shop Sigvaris
Australia
11 months using the app
Channelwill replied January 6, 2024

I'm thrilled to hear that Nona was fantastic and helpful! 🌟 If you have any more questions or need assistance, feel free to reach out. We're here to help! 😊

Best regards,
Sophie | Willdesk Support

March 26, 2024

Very helpful, fast service! Couldn't have asked for a better experience!

Emergingera
United States
1 day using the app
Channelwill replied March 27, 2024

Thank you so much for your kind words! We're delighted to hear that you found our service helpful and fast. Your satisfaction is our priority, and we're glad we could provide you with a positive experience. If you ever need assistance again in the future, please don't hesitate to reach out.

Best regards,
Mariadel 💗
Willdesk Customer Support 🌟

December 29, 2023

Excellent customer service

Denta Forma
Australia
3 months using the app
Channelwill replied December 30, 2023

Thank you for your kind words! 😊 We're thrilled to hear you had an excellent experience with our customer service. If you ever need assistance again, feel free to reach out! 👍🌟

Best regards,
Sophie | Loloyal Support 💫

April 4, 2024

The rep helping me today was fantastic and responded quickly

Glacial Petware
United States
17 days using the app
Channelwill replied April 6, 2024

We're thrilled to hear about your positive experience with our representative! 😊🚀 Providing swift and excellent support is what we strive for. If you ever need further assistance, don't hesitate to reach out!

Best regards,
Sophie 💗
Willdesk Customer Support 🌟