Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its exceptional customer support, user-friendly interface, and robust features. It's praised for its easy setup, customization options, and efficient customer interaction management. The app is reliable and works well on both web and mobile platforms. Merchants appreciate its ability to enhance sales and provide live support. The free version meets many merchants' needs, while the paid version offers excellent value. It supports multiple languages and has an intuitive interface.

October 20, 2023

Great app, most especially, great customer support! More power to Willdesk!!

Conti's Bakeshop & Restaurant
Philippines
About 1 month using the app
Channelwill replied October 21, 2023

Thank you for your positive feedback! We are thrilled to hear that you had a great experience with our app and customer support team. We appreciate your support and look forward to providing you with even better service in the future. Thank you for choosing Willdesk! 💕🥰

- Sophie // Willdesk Customer Support 🤩

Edited July 7, 2023

Mia was very quick and helpful in answering and resolving my questions on this amazing app.

Willdesk will allow me to offer my customers more efficient and personalized assistance in their purchasing process without a doubt.

ZzleepDream
Spain
4 months using the app
Channelwill replied July 7, 2023

Thank you for taking the time to share your positive experience with Mia and our app! We are thrilled to hear that you found her assistance quick and helpful. It's great to know that Willdesk will be able to provide you with more efficient and personalized assistance for your customers. We appreciate your support and hope to continue exceeding your expectations in the future.

- Mia 💖

September 15, 2023

I've recently started utilizing this live chat software, and I have to say that it stands out as the most exceptional Shopify chat application I've come across. Its simplicity and user-friendliness really sets it apart!

Tecanio
Germany
28 days using the app
Channelwill replied September 17, 2023

Thank you for your wonderful review! We are delighted to hear that our live chat software has exceeded your expectations and that you find it user-friendly. We appreciate your feedback and are always striving to improve our app to provide the best experience for our users. Please feel free to reach out to us if you have any further suggestions or feedback. Thank you again for your kind words!

-Joewelyn🌹

May 10, 2023

App works great. has a nice free option while growing your business. Support is helpful and prompt.

Cannabotech
United Kingdom
9 months using the app
Channelwill replied May 10, 2023

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Nona | Willdesk Support

July 21, 2023

it's very good app, it will help you boost your sales and to interact better with your customers. highly recommended

wellvy wellness store
United Arab Emirates
12 months using the app
Channelwill replied July 22, 2023

Thank you for your positive feedback! We're glad to hear that our app has been helpful in improving your sales and customer interactions. We appreciate your recommendation and hope to continue providing value to you in the future.

- Mia 💖

May 31, 2023

Fantastic customer service and easy integration of the app. Would be much better with more customization options.

Wanvis Wonderland
United States
9 months using the app
Channelwill replied May 31, 2023

Thank you for your feedback! We're glad to hear that you found our customer service fantastic and that our app was easy to integrate. We appreciate your suggestion for more customization options and will certainly take it into consideration as we continue to improve our product. Thank you for choosing our app! We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people.💗
-Nona💗

June 2, 2023

Very helpful and responsive support. The staff was very eager to help with almost any issues. Keep up the good work!

Glacier PC Gaming
United States
10 months using the app
Channelwill replied June 2, 2023

Thank you for taking the time to leave a positive review! We're thrilled to hear that our support team was helpful and responsive in addressing your concerns. We're committed to providing excellent customer service and will continue to work hard to ensure that our users receive the best possible experience. Thanks again for your support!
-Nona💗

July 22, 2023

Easy to use, friendly support, user friendly. I recommand this app to everyone who want to provide live support to customers.

Lèlior
United States
4 months using the app
Channelwill replied July 23, 2023

Thank you for your positive feedback on our app! We strive to provide excellent customer support and user experience. Please let us know if there is anything else we can assist you with.

- Mia 💖

August 16, 2023

This is the first Shopify app that provides a 5 Star Support Experience. The support I received from Nona was above and beyond and out oif this world. I recommend everyone to use this app. Nona took all the time needed to elaborate every single detail of the app it took us 3 Zoom meetings but it was worth every minute of it. I personally wanna thank her for the amazing support and trust me guys if there were 7 stars like Burj Al Arab I would have given this app 7 stars for the amazing support. Thank you Nona for making it easy for me to configure the app.Cheers

STELLA ALLURA
Canada
13 days using the app
Channelwill replied August 18, 2023

Thank you for your glowing review! We're thrilled to hear that you had a 5-star support experience with our app and that Nona went above and beyond to assist you. We take pride in providing excellent customer service and appreciate your recommendation to others. We'll be sure to pass along your kind words to Nona and the rest of our team. Thank you for choosing our app and we look forward to continuing to provide you with exceptional service!

-Joewelyn🌹

November 17, 2023

fast response

Loch Electronics
United Kingdom
7 months using the app
Channelwill replied November 18, 2023

Thank you for your review! We're happy to hear that our response time met your expectations. We strive to provide timely and efficient service to all of our customers. If you have any further feedback or questions, please don't hesitate to reach out to us.🥰
Best Regards,
Nona|Willdesk Live Chat Team