Reviews (409)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its AI-powered features that streamline workflow and manage customer inquiries efficiently. Its ability to integrate with Shopify and handle multiple stores is praised for scalability. The mobile enhancements, AI chat, customizable options, and responsive customer support are key highlights. Continuous improvements based on merchant feedback underscore the app's commitment to quality and operational impact.
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I like it very much. App is loading faster, is more stable, and is customer-oriented, better than other inbox apps, I expect it will integrate with the Instagram channel in following days!
Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!
Best Regards,
Nona|Willdesk Support
I gave minimal input and my issue was still fixed! Thank you!
Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!
Best Regards,
Nona|Willdesk Support
Very useful app, the key is that their customer service is very good, basically you can consult at any time, which is a savior for emergencies
Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!
Best Regards,
Nona|Willdesk Support
很实用，功能也很齐全。
感谢您的积极评价！😊我们很高兴您觉得我们的产品实用且功能齐全。如果您有任何其他建议或需求，欢迎随时与我们分享！🚀
致以最诚挚的问候、
Sophie| Willdesk 支持
Great app for live chat and web form. Responsible customer support. Nova has been very helpful and solved my question in minutes!
Thank you for the fantastic review! We're delighted to hear that you've had a great experience with our live chat and web form services. We're especially proud of our responsive customer support, and it's wonderful to know that Nona was able to assist you promptly and effectively. If you ever have more questions or need assistance in the future, please don't hesitate to reach out. We're here to help!
- Mariadel // Willdesk Customer Support
fast response
Thank you for your review! We're happy to hear that our response time met your expectations. We strive to provide timely and efficient service to all of our customers. If you have any further feedback or questions, please don't hesitate to reach out to us.🥰
Best Regards,
Nona|Willdesk Live Chat Team
10/12/23
Need help with some customization and Mariadel helped me with getting it fixed. Thanks again:)
Next Day Update 4/4/23
As a representative of Opulence Empórion, I am thrilled to share our exceptional experience with the Willdesk platform. Our customers' satisfaction is of utmost importance, and Willdesk has been instrumental in helping us achieve that goal.
We faced some challenges with our customers tracking their orders through our app, but Willdesk's team, particularly Nona and Mia, worked tirelessly to resolve these issues. Their commitment to understanding our unique needs and providing tailored solutions has been remarkable.
Thanks to Willdesk, our customer service quality has reached new heights. The platform's user-friendly interface and efficient tracking system have helped streamline our processes, allowing us to focus on what we do best - offering luxurious products to our discerning clientele.
The Willdesk team's exceptional support and dedication have not gone unnoticed, and we are proud to have them as our partner. We wholeheartedly recommend Willdesk to any business in search of a reliable and innovative order tracking solution.
Opulence Empórion looks forward to continuing our fruitful collaboration with Willdesk and further enhancing our customers' shopping experience.
4/3/2023
I recently contacted your customer support team for assistance with an issue concerning one of my customers who couldn't find their order number. I had the opportunity to speak with Nona, who was exceptionally helpful in providing me with a better understanding of the Willdesk system. Nona's professionalism and knowledge were truly commendable.
During our conversation, Nona mentioned that they would email me with the rest of the answers and steps to resolve the issue once they have looked into it further. I am writing this review to express my appreciation for the prompt and efficient support provided by Nona, and I am looking forward to receiving the additional information required to help my customer find their order number.
Your company's dedication to customer satisfaction is evident, and I am confident that this issue will be resolved soon. I will be eagerly awaiting Nona's follow-up email to help us address this matter.
Thank you for your exceptional service.
Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!
Best Regards,
Nona|Willdesk Support
Reply fast and solve my questions.
It's wonderful to hear that the support team was able to respond quickly and provide solutions to your questions. We strive to provide efficient and effective support to all of our customers, so we're glad to hear that we met your expectations. Thank you for taking the time to share your positive experience with us!
- Mariadel 💖
The application is very useful in running a small shop. Customers have a very easy way to contact us.
Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!
Best Regards,
Mariadel|Willdesk Support
This app is a great help for us. We have already activated it for several months and enjoy working with it. A small minus point is the slow page load, since the pages are not delivered from the same domain. Otherwise great. The support is also helpful and answers quickly. Thank you thank you thank you.
Thank you so much for your positive review! We're thrilled to hear that our app has been helpful to you and that you've been enjoying using it for several months. We apologize for any inconvenience caused by the slow page load, but we're constantly working to improve this aspect of our app. We're glad to hear that our support team has been helpful and responsive. Thank you for choosing our app and for taking the time to leave a review!
-nona