Reviews (807)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its scalability, user-friendly interface, and responsive customer support. It offers AI and automation features that enhance customer service efficiency and extensive customization options. The app integrates seamlessly with Shopify and supports multiple languages, improving management of diverse customer interactions. Merchants appreciate the positive impact on customer interactions through advanced chat features.

March 1, 2025

Exceptional AI-Powered Support Platform!

We have been using Willdesk AI for our customer service needs, and the experience has been outstanding! The AI-powered features significantly streamline our workflow, making it easier to manage inquiries efficiently.

One of the best aspects of Willdesk is their excellent customer support—they genuinely care about their users and continuously improve their service based on feedback. The recent update on AI assistance and transparency in pricing shows their commitment to providing value and clarity.

Additionally, the mobile app enhancements have made it much easier to track unresolved queries and prioritize customer support needs. While email notifications for unresolved AI queries would be a great addition, we appreciate that they are already working on implementing this feature.

Overall, Willdesk AI is a game-changer for businesses looking for a smart, AI-powered customer support solution. Highly recommended for anyone using Shopify or other e-commerce platforms!

J&K Shop
Norway
About 1 month using the app
Channelwill replied March 2, 2025

Thank you so much for your amazing review! We're very proud to hear that you are happy with the app and the customer support. We really appreciate your feedback and we are committed to maintaining high standards and to continue to improve user experience from the app.

Feel free to contact us anytime as you may require support or if you have questions and suggestions. We are available 24/7 to provide assistance.

Thank you again!

Best regards,

Emma
Willdesk Customer Support Team.

August 3, 2024

Wonderful experience. Easy and simple interface..

FashNism
India
4 months using the app
Channelwill replied August 5, 2024

Thank you for taking the time to leave an awesome review! We really appreciate the feedback. Making the best user experience and at the same time keeping it simple in using the platform is our main objective. We intend to continue to improve the services we are providing. We are glad that you are happy with the support.

Feel free to contact us anytime, we are available 24/7 to provide assistance. Thank you again!

Emma
Willdesk Customer Support of Channelwill

March 10, 2024

I have just started using this app and at the moment I am really happy with it. Also the customer service has been first class!

Rogey
United Kingdom
9 days using the app
Channelwill replied March 11, 2024

Thank you for the positive feedback! 😊 We're overwhelmed to hear that you are happy with our services and we're delighted to know that you find our customer support first class! If you have any further questions or concerns, feel free to reach out. Your satisfaction is our priority! 👍🚀

Best Regards,
Kim
Willdesk Support Team 🌟

May 30, 2024

Pour le moment l'application à l'air de bien marcher, et le support a été très réactif pour nous aider à résoudre avec succès notre blocage.

Nomadic State Of Mind "FRANCE"
France
14 days using the app
Channelwill replied May 31, 2024

Merci pour votre retour positif ! Nous sommes ravis d'apprendre que l'application fonctionne bien pour vous et que notre équipe d'assistance a pu vous aider rapidement à résoudre votre blocage. Votre satisfaction est notre priorité absolue et nous nous engageons à vous offrir la meilleure expérience possible.

Si nous pouvons faire autre chose pour améliorer votre expérience, veuillez nous le faire savoir. Vos idées sont inestimables et nous sommes là pour garantir que tout se passe bien pour vous. 🤗❣️

Cordialement,

Mariadel
Service client Willdesk 🌟

April 12, 2024

The support is amazing—quick and helpful—and the app runs like a charm! It'd be awesome if there were more customization options to tailor it even more to the store's design needs.

Clark’s Botanicals
United States
4 days using the app
Channelwill replied April 13, 2024

We're thrilled to hear that you're loving our support team's quick and helpful assistance! 🚀 It's fantastic to know that the app is running smoothly for you! 😊 We appreciate your feedback regarding customization options and will definitely consider it as we strive to enhance our platform to better meet your store's design needs. Thank you for sharing your experience with us! 🛠️✨ 🎉 Looking forward to continuing to support your success! 🌟👍

Best regards,
Sophie 💗
Willdesk Customer Support 🌟

March 21, 2024

Great and fast support. Thank you

VitaliZEN
United States
About 1 year using the app
Channelwill replied March 22, 2024

Thank you for the positive feedback! 😊 We're overwhelmed to hear that you are happy with our services and we're delighted to know that you find our customer support fast! If you have any further questions or concerns, feel free to reach out. Your satisfaction is our priority! 👍🚀

Best Regards,
Kim
Willdesk Support Team 🌟

July 2, 2024

Great customer service! Thank you.

Pear Foods
United States
4 months using the app
Channelwill replied July 4, 2024

Thank you so much for leaving a very wonderful review! We're thrilled to hear that you're happy with the customer service provided. Providing the best user experience is our top priority, and it's fulfilling to know that we have met your expectations.

For any future inquiries, please feel free to send us a message. We're always here to help, the support service is available 24/7.

Emma
Willdesk Customer Support

July 26, 2024

Helpful and friendly!

SetsunaEpic
Vietnam
7 months using the app
Channelwill replied July 27, 2024

Thank you so much for your 5-star review! We're thrilled to hear that you found our service helpful and friendly. Your feedback motivates us to continue providing excellent support. If you need any further assistance, please don't hesitate to reach out!

Best regards,
Mariadel 💗
Willdesk Customer Support 🌟

April 8, 2024

I would recommend this to others as it is pretty simple to use and customer support is awesome even or the free plan

eTrixie
Australia
1 day using the app
Channelwill replied April 9, 2024

Thank you so much for your glowing review! 🌟 We're thrilled to hear that you found our platform easy to use and that you received exceptional customer support, even on our free plan! 😊 Your recommendation means the world to us, and we're here to support you every step of the way. If you ever need assistance or have any questions, don't hesitate to reach out. Happy selling! 🛍️🎉

Best regards,
Sophie 💗
Willdesk Customer Support 🌟

July 21, 2024

i would recommend this app because of its great features and layout

Stylish Sphere
Pakistan
3 days using the app
Channelwill replied July 24, 2024

Thank you so much for taking the time to leave such a great review! We are delighted to hear that you are happy with the app features and functions. Feedback keep us motivated to continue to improve the services that we provide.

Please feel free to reach out as you require any form of support or have ideas and suggestions in how we can develop the platform. We're available 24/7 to provide help.

We're always looking for opportunities to enhance our products and services to better serve all the users.

Thank you again for your kind and nice words!

Regards,

Emma
Willdesk Customer Support of Channelwill