Reviews (782)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its scalability and diverse features, particularly the live chat function that boosts customer interaction. It's easy to use, integrates smoothly with Shopify, and offers responsive customer support. The app is cost-effective, with a free version that includes valuable features. Customization options and multilingual support cater to various business needs, while integrated FAQ sections enhance customer service efficiency.

April 15, 2022

This app is the greatest! Its already simplifying customer service and their helpdesk is phenomenal! Best app I found! Thank you, thank you, thank you!

infanttech
United States
About 2 years using the app
Channelwill replied April 15, 2022

You're amazing for expressing your satisfaction by writing a review, infanttech . It means so much to us. We've worked hard to make the best experience we possibly could for our customers. Please know that we are always open to suggestions on how we can further improve our services, just send a quick message on the live chat anytime we are open 24/7. Have a nice day and stay safe!

Best Regards
Nona

August 28, 2022

Very good experience. Jessa is super helpful. It is super easy to manipulate and I believe that our customers will love this function.

Peng Tai
France
About 2 years using the app
Channelwill replied August 29, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Jessa|Willdesk Support

June 4, 2022

Excellent service, always! They are so fast to respond with their tech support, I never feel alone or trapped. Needless to say, this widget app does everything it's supposed to, PLUS it looks sooooo good on my website (online store)!!! Eye appeal is buy appeal! ;-)

Bunsnruns
United States
About 2 years using the app
Channelwill replied June 14, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, feel free to contact us on live chat and email.

Truly,
Willdesk Team

December 9, 2022

Best services ever, quick response and answered all my questions professionally.
Would recommend it to anyone who needs to integrate that into their website.

Tekso
Canada
About 2 years using the app
Channelwill replied December 9, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Mariadel|Willdesk Support

July 21, 2023

it's very good app, it will help you boost your sales and to interact better with your customers. highly recommended

wellvy wellness store
United Arab Emirates
About 2 years using the app
Channelwill replied July 22, 2023

Thank you for your positive feedback! We're glad to hear that our app has been helpful in improving your sales and customer interactions. We appreciate your recommendation and hope to continue providing value to you in the future.

- Mia 💖

June 24, 2022

Very prompt, fast, and friendly use. Will be exploring the app. So far, very impressed with the service, interface and use.

Soapedbysa
Singapore
About 2 years using the app
Channelwill replied June 27, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to service!

Best Regards,
Molly|Willdesk Support

January 5, 2023

This is a great app, I asked their team a question about the link button and they helped me patiently and quickly, Nona and Mia are also very patient and friendly, hope your team is getting better and better!

Hellozebraマスク公式オンラインストア
Japan
About 2 years using the app
Channelwill replied January 5, 2023

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Mia|Willdesk Support

August 16, 2022

The installation, setup and customization are super easy and the customer service is top notch! I've been looking for a decent chat app for a while and am so glad I found this one!

TNDCanada
Canada
Almost 2 years using the app
Channelwill replied August 16, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Nona|Willdesk Support

July 6, 2022

Vi er lige begyndt at bruge app'en og indtil videre virker det super fint. Support er hurtige at komme i kontakt med og meget hjælpsomme :)

KEIKI CPH
Denmark
Almost 2 years using the app
Channelwill replied July 7, 2022

Tak fordi du gav os en 5-stjernet anmeldelse. Vi er virkelig taknemmelige for at føle, at vi har tjent dig godt. Vi vil sætte stor pris på din støtte til at anbefale os til din ven om vores app, så vi kan hjælpe andre mennesker. Hvis du har spørgsmål, så kontakt os til enhver tid!! Vi vil altid være her for at tjene dig!

Med venlig hilsen
Nona|Willdesk Support

June 5, 2022

like it wow must download it wwowoowowoowoowowoowowowowoowowoowowowoowowowoowowowowoowowoowowowowowoowo

Leatherentity
United States
Almost 2 years using the app
Channelwill replied June 14, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, feel free to contact us on live chat and email.

Truly,
Willdesk Team