Reviews (741)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its user-friendly interface, easy setup, and robust features. The live chat function is praised for its efficiency and customization options, including order tracking. The seamless integration with Shopify and quick access to detailed customer information is appreciated. The support team, particularly Sophie and Nona, are recognized for their prompt and knowledgeable responses. The app's multilingual support and unified inbox for various channels like Live chat, Email, Whatsapp, and Messenger are also valued. Even the free version is commended for its excellent support and value for money. Merchants appreciate the app's ability to enhance sales, improve customer interaction, and add a professional touch to websites.
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Reply fast and solve my questions.
It's wonderful to hear that the support team was able to respond quickly and provide solutions to your questions. We strive to provide efficient and effective support to all of our customers, so we're glad to hear that we met your expectations. Thank you for taking the time to share your positive experience with us!
- Mariadel 💖
Excelente atendimento, foi muito prestativa a Sophie e me ajudou com tudo que precisava! Mesmo sem falar inglês ela foi compreensível com o tempo para que eu pudesse acessar o Google Tradutor e entendesse todas as suas mensagens
Muito obrigado pelas suas amáveis palavras! 😊 Fico feliz por saber que teve uma excelente experiência com o nosso serviço e que a Sophie foi capaz de o ajudar eficazmente. Agradecemos a sua compreensão, e é maravilhoso saber que a comunicação foi facilitada pelo Google Translate. Se tiver mais alguma dúvida ou precisar de ajuda no futuro, sinta-se à vontade para entrar em contacto! 🙌🏼
Com os melhores cumprimentos,
Sophie|Willdesk Team
fantastic customer service!
Thank you for your kind words about our customer service. We take great pride in providing exceptional service to all of our customers and we're glad to hear that you had a fantastic experience with us. We appreciate your business and look forward to serving you again in the future.
-Joewelyn🌹
its very good
Thank you for your positive review! We are thrilled to hear that you enjoyed your experience with us. If you have any suggestions on how we can improve, please don't hesitate to let us know. We appreciate your feedback and hope to see you again soon! 💕🥰
- Sophie // Willdesk Customer Support 🤩
Haven't used the app yet, but so far Mariadel has been very helpful in answering my questions with very quick response time.
That's fantastic to hear! 😃 We're delighted to know that Mariadel has been so helpful in addressing your questions promptly. We hope that your experience with the app matches the exceptional customer service you've received. If you have any further inquiries or need assistance when you start using the app, feel free to reach out. Happy exploring! 🚀📱👍
Sophie|CW Willdesk Team 💬
Very good customer support and quick :)
Thank you so much for your positive feedback! 🌟 We're delighted to hear that you found our customer support very good and quick. 😊 Your satisfaction is our priority! If you ever need assistance again, feel free to reach out. 👍
Best regards,
Sophie | Loloyal Support 💫
I love this app, all my questions are well answered with no problems.
We're thrilled to hear that you love our app! 😍🎉 It's fantastic to know that all your questions are well answered with ease. If you ever need more assistance or have any feedback, please don't hesitate to reach out. Thanks for your support! 🙌💯😊
Sophie|CW Willdesk Team 💬
great
🚀 We're thrilled to know you had a positive experience. If there's anything specific you loved or if you have more feedback to share, feel free to let us know. We're here to assist you! 👍🌈🎉
Best Regards,
Nona|Willdesk Live Chat Team
unbelievable...UNBELIEVABLE. I dont usually take the time to write reviews but this had me going off the hook!. Im so unset and so annoyed about how disrespected i feel. Their flows are so badly made that you simply cant just edit something without deleting the flow. I messaged the helpdesk and i kid you not, its like 10-15 mins for each reply and eventually after an hour I figured out that you cant actually make a change on the flow without deleting your work you spent hours doing. Something sooo simple. So to add insult to injury, eventually i get annoyed and i say this is wasting my time (still keeping my cool here) and then the helpdesk said (because they know im going to delete the app) they can do the change themsleves......you WHAT????? iv been waiting over a hour for you to reply to help me and now your offering to just do it all in 2 mins yourself?? and only because you want to keep a subcriber??. Im offended with how little they considered my time. For all the shopify ecommerce people out there, you know how much graft building and maintaining a shopify store is, do we have time for this rubbish?
I would like to sincerely apologize for the frustrating experience you had with our customer support and our platform. Your feedback is essential to us, and we genuinely regret any inconvenience or frustration you may have experienced.
Your dissatisfaction with our service and platform is completely understandable, and we deeply regret the impact it had on your valuable time and work. We take your concerns seriously and are committed to addressing the issues you've raised.
I assure you that your feedback will be shared with our team to improve our services and make sure similar situations do not occur in the future. We understand the importance of a seamless experience, especially for Shopify eCommerce users like yourself.
We appreciate your patience and understanding throughout this ordeal, and we are truly sorry for the frustration you had to endure. Rest assured that we are taking steps to ensure that such delays and inconveniences are minimized going forward.
If you would like to discuss your specific concerns further or if there's anything else we can do to assist you, please do not hesitate to reach out to our customer support team. Your satisfaction is of utmost importance to us, and we are committed to making it right.
Thank you for your feedback and for giving us an opportunity to improve. We hope to regain your trust and serve you better in the future.
Sincerely,
Mariadel
Assistenza Fantastica competente e precisa, mi hanno assistito in varie fasi della configurazione.
Grazie mille per aver dedicato del tempo a condividere la vostra esperienza! 😊 Siamo entusiasti di sapere che la nostra app vi ha servito bene, anche nel breve periodo in cui l'avete utilizzata. Il nostro obiettivo è fornire un'esperienza semplice e intuitiva, ed è fantastico sapere che il nostro servizio clienti è stato presente per assistervi e ottimizzare l'implementazione in base alle vostre esigenze. 🛠️ Apprezziamo molto il vostro feedback positivo e continueremo a lavorare sodo per superare le vostre aspettative. 🌟 Un saluto alle operazioni senza intoppi e ai clienti felici!
Cordiali saluti,
Kim|Team di assistenza Willdesk