Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly live chat feature and efficient support team. They value its compatibility with iPhone and integration with Facebook Messenger for quick customer responses. The app is praised for enhancing customer service, streamlining processes, and boosting sales. However, some merchants expressed concerns about the app's automatic alteration of a store's live theme.liquid upon installation.

March 9, 2023

the support was so professional, they answer fast and give you the right response. I like my experience with the Willdesk team

Guess & Kom
United States
9 months using the app
Channelwill replied March 9, 2023

We appreciate your kind words and the time you took to provide feedback. Customer service is our first priority, thus we are delighted that we fulfilled it! Your business makes our job rewarding. I sincerely appreciate it.

Best Regards,
Mariadel | Willdesk Support

April 3, 2023

Great app. Has A LOT of features. And the support team is very friendly and will help you out on live chat.

4MD Medical
United States
3 months using the app
Channelwill replied April 3, 2023

We appreciate your kind words and the time you took to provide feedback. Customer service is our first priority, thus we are delighted that we fulfilled it! Your business makes our job rewarding. I sincerely appreciate it.

Best Regards,
Mariadel | Willdesk Support

February 2, 2023

I can't thank enough Nona, the application is on top of my expectation but the Customer Support is incredible. Nona helped me a lot, thank you!

Sundisun
Australia
6 months using the app
Channelwill replied February 2, 2023

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Nona |Willdesk Support

April 6, 2023

Great service! Flexible settings. Instant support response. Thank you so much for providing such an outstanding service, it has made a huge difference for me and I appreciate it more than words can say.

EpilLase™
Australia
About 1 month using the app
Channelwill replied April 6, 2023

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Mariadel|Willdesk Support

August 5, 2023

muy buen servicio, la atención al cliente ha sido buena y ha solucionado mis dudas, lo recomiendo....

MUSTIKE
Spain
3 months using the app
Channelwill replied August 6, 2023

¡Gracias por tu comentario! Nos alegra saber que has tenido una buena experiencia con nuestro servicio y que nuestro equipo de atención al cliente ha sido capaz de ayudarte con tus dudas. 💗💗Agradecemos tu recomendación y esperamos seguir proporcionándote un servicio excepcional en el futuro. ¡Gracias de nuevo!💗💗
-Nona😍

February 8, 2023

Very happy with the app, user interface is really nice & easy to use. I had an ongoing issue also with my store so i spoke with a lovely lady called Nona via the live chat and she went above and beyond to resolve my issue. Great customer service!

Tiny Tot Halos 💫
United Kingdom
6 months using the app
Channelwill replied February 9, 2023

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Nona|Willdesk Support

February 11, 2023

I have to say that it is by far the best Shopify chat app I have ever used. Customers can just paste or upload images and videos up to 30 MB!!

www.HHOFACTORY.com
Ireland
About 1 month using the app
Channelwill replied February 11, 2023

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Nona|Willdesk Support

December 2, 2023

Excelente atendimento, foi muito prestativa a Sophie e me ajudou com tudo que precisava! Mesmo sem falar inglês ela foi compreensível com o tempo para que eu pudesse acessar o Google Tradutor e entendesse todas as suas mensagens

Minha loja
Brazil
Channelwill replied December 3, 2023

Muito obrigado pelas suas amáveis palavras! 😊 Fico feliz por saber que teve uma excelente experiência com o nosso serviço e que a Sophie foi capaz de o ajudar eficazmente. Agradecemos a sua compreensão, e é maravilhoso saber que a comunicação foi facilitada pelo Google Translate. Se tiver mais alguma dúvida ou precisar de ajuda no futuro, sinta-se à vontade para entrar em contacto! 🙌🏼

Com os melhores cumprimentos,
Sophie|Willdesk Team

March 31, 2023

Great support team, user friendly interface. Also aware of customer feedback and working to implement additional features. Easy to recommend if you're looking for a customizable chat widget.

Armodilo Display Solutions Inc
Canada
About 2 months using the app
Channelwill replied April 2, 2023

We appreciate your kind words and the time you took to provide feedback. Customer service is our first priority, thus we are delighted that we fulfilled it! Your business makes our job rewarding. I sincerely appreciate it.

Best Regards,
Mia | Willdesk Support

June 22, 2023

Amazing customer service, helped me install the FAQ page when I was unable to do this myself! Very helpful.

Naturally Sheepskins
United Kingdom
About 1 hour using the app
Channelwill replied June 22, 2023

Thank you for your kind words! We're thrilled to hear that our customer service team was able to assist you with installing your FAQ page. If you ever need any further assistance, please don't hesitate to reach out to us again. We're always here to help!

- Joewelyn 🌹