Reviews (782)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its scalability and diverse features, particularly the live chat function that boosts customer interaction. It's easy to use, integrates smoothly with Shopify, and offers responsive customer support. The app is cost-effective, with a free version that includes valuable features. Customization options and multilingual support cater to various business needs, while integrated FAQ sections enhance customer service efficiency.

August 7, 2022

great customer service and product!! great customer service and product!!great customer service and product!!great customer service and product!!great customer service and product!!great customer service and product!! Alannis replied so quickly.:)

SIMPIM
China
Over 1 year using the app
Channelwill replied August 8, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Molly|Willdesk Support

August 26, 2023

great customer service they reply fast and solve my problem quickly , friendly and the app is really very good i like using it

IQwholesale
United States
Over 1 year using the app
Channelwill replied August 27, 2023

Thank you so much for your kind words! We're thrilled to hear that our customer service team was able to provide you with quick and friendly assistance. We're also delighted to hear that you're enjoying our app. We appreciate your support and look forward to serving you again in the future.

- Joewelyn🌹

February 10, 2023

I have recently started using live chat software called WILLDESK. I have to say that it is by far the best Shopify chat application I have ever used. It is straightforward to use and very user-friendly. You must install the app to Shopify, and you can start typing your message with your customers. Customers can just paste or upload images and videos up to 30 MB!!

www.HHOKIT.ie
Ireland
Over 1 year using the app
Channelwill replied February 11, 2023

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Nona|Willdesk Support

August 23, 2022

Gefällt mir bisher sehr gut! Einfach einzurichten, die wichtigsten Sachen auf Deutsch übersetzt, Messenger angebunden und los.

HTS Trainbettershop
Germany
Over 1 year using the app
Channelwill replied August 25, 2022

Vielen Dank, dass Sie uns eine 5-Sterne-Bewertung gegeben haben. Wir sind wirklich dankbar, dass wir Sie gut bedient haben. Wir werden Ihre Unterstützung sehr zu schätzen wissen, indem Sie uns an Ihre Freunde für unsere App weiterempfehlen, damit wir anderen Menschen helfen können. Wenn Sie Fragen haben, kontaktieren Sie uns bitte jederzeit!! Wir werden immer für Sie da sein!

Mit freundlichen Grüßen,
Nona|Willdesk-Support

July 21, 2022

Molly & Regina have been very kind in unlocking premium features. The app works great and doesn't slow the site down.

Jungle Tribe US
United States
Over 1 year using the app
Channelwill replied July 22, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Molly|Willdesk Support

March 6, 2023

Nona is superb. Her patience in helping us is great. And the app has been handy to us. I'll be giving her a thumbs up as well as the app. 5 stars for Nona and 4 stars for the app :)

HairyAgain
United States
About 1 year using the app
Channelwill replied March 6, 2023

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!
Best Regards,
Nona|Willdesk Support

June 9, 2022

Molly的服务非常的nice,这个APP本来开始使用加载是有一些慢的,经过Molly和技术的协调,现在加载速度快了好多,Molly非常的热情,服务很周到,Molly也很耐心的把我加入了她的VIP,很感谢

ashinehair
China
About 1 year using the app
Channelwill replied June 13, 2022

非常感谢您在我们的应用程序上留下宝贵的评论! !您的支持和建议永远是威德克前进的最大动力!我谨代表所有团队成员向你们表示最诚挚的感谢! !

祝你生意兴隆,财源广进!

此致,
Molly|Willdesk 支持

January 7, 2023

Great support and quick response, even during off hours! Works very well with our store and implemented easily. They were also willing to help with some special requests, free of charge.

Steel Horse Audio
United States
About 1 year using the app
Channelwill replied January 7, 2023

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Nona|Willdesk Support

January 8, 2023

App is great and easy to navigate. Hopefully some more features get added, they said they'll talk to the development team about it which will be awesome. Great support team

LeatherRepairCo-USA
United States
About 1 year using the app
Channelwill replied January 9, 2023

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Ashley|Willdesk Support

July 8, 2023

The customer service was great and responsive. Was very patient and answered all of my questions and very nice. I appreciate this app because it is very good and helps with my online store.

POSHpizazz
United States
About 1 year using the app
Channelwill replied July 8, 2023

Thank you for taking the time to share your positive experience with our customer service. We are thrilled to hear that our team was able to assist you effectively and provide excellent service. We are glad that our app has been helpful for your online store. If you have any further questions or concerns, please don't hesitate to reach out to us.

- Mia 💖