Reviews (774)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its scalability, ease of use, and comprehensive customer interaction tools like live chat, web forms, and FAQ sections. It's noted for its straightforward setup and seamless Shopify integration, enhancing user experience and customization. The responsive customer support, particularly from team members like Mariadel, Sophie, and Nona, is frequently praised. Additionally, its multilingual support and cost-effectiveness make it a preferred choice for improving customer service efficiency and satisfaction.

July 4, 2022

This help me in my work. And also the customer service is so patience and kindness.
This help me in my work. And also the customer service is so patience and kindness.

Gevi Household
United States
Over 1 year using the app
Channelwill replied July 7, 2022

July 4, 2022
Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to service!

Best Regards,
Molly|Willdesk Support

June 24, 2022

Five-star praise, gave me a lot of suggestions, including FAQs, avatars, etc., which met my needs and recommended to shopify sellers

Reyeah
China
Over 1 year using the app
Channelwill replied June 27, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to service!

Best Regards,
Molly|Willdesk Support

April 27, 2023

Amazing app, the customer support team was very quick with my request! Definitely recommended app for shopify users.

Venetia Jewels
Poland
Over 1 year using the app
Channelwill replied April 28, 2023

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Mariadel | Willdesk Support

August 7, 2022

great customer service and product!! great customer service and product!!great customer service and product!!great customer service and product!!great customer service and product!!great customer service and product!! Alannis replied so quickly.:)

SIMPIM
China
Over 1 year using the app
Channelwill replied August 8, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Molly|Willdesk Support

August 26, 2023

great customer service they reply fast and solve my problem quickly , friendly and the app is really very good i like using it

IQwholesale
United States
Over 1 year using the app
Channelwill replied August 27, 2023

Thank you so much for your kind words! We're thrilled to hear that our customer service team was able to provide you with quick and friendly assistance. We're also delighted to hear that you're enjoying our app. We appreciate your support and look forward to serving you again in the future.

- Joewelyn🌹

February 10, 2023

I have recently started using live chat software called WILLDESK. I have to say that it is by far the best Shopify chat application I have ever used. It is straightforward to use and very user-friendly. You must install the app to Shopify, and you can start typing your message with your customers. Customers can just paste or upload images and videos up to 30 MB!!

www.HHOKIT.ie
Ireland
Over 1 year using the app
Channelwill replied February 11, 2023

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Nona|Willdesk Support

August 23, 2022

Gefällt mir bisher sehr gut! Einfach einzurichten, die wichtigsten Sachen auf Deutsch übersetzt, Messenger angebunden und los.

HTS Trainbettershop
Germany
Over 1 year using the app
Channelwill replied August 25, 2022

Vielen Dank, dass Sie uns eine 5-Sterne-Bewertung gegeben haben. Wir sind wirklich dankbar, dass wir Sie gut bedient haben. Wir werden Ihre Unterstützung sehr zu schätzen wissen, indem Sie uns an Ihre Freunde für unsere App weiterempfehlen, damit wir anderen Menschen helfen können. Wenn Sie Fragen haben, kontaktieren Sie uns bitte jederzeit!! Wir werden immer für Sie da sein!

Mit freundlichen Grüßen,
Nona|Willdesk-Support

July 21, 2022

Molly & Regina have been very kind in unlocking premium features. The app works great and doesn't slow the site down.

Jungle Tribe US
United States
Over 1 year using the app
Channelwill replied July 22, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Molly|Willdesk Support

March 6, 2023

Nona is superb. Her patience in helping us is great. And the app has been handy to us. I'll be giving her a thumbs up as well as the app. 5 stars for Nona and 4 stars for the app :)

HairyAgain
United States
About 1 year using the app
Channelwill replied March 6, 2023

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!
Best Regards,
Nona|Willdesk Support

June 9, 2022

Molly的服务非常的nice,这个APP本来开始使用加载是有一些慢的,经过Molly和技术的协调,现在加载速度快了好多,Molly非常的热情,服务很周到,Molly也很耐心的把我加入了她的VIP,很感谢

ashinehair
China
About 1 year using the app
Channelwill replied June 13, 2022

非常感谢您在我们的应用程序上留下宝贵的评论! !您的支持和建议永远是威德克前进的最大动力!我谨代表所有团队成员向你们表示最诚挚的感谢! !

祝你生意兴隆,财源广进!

此致,
Molly|Willdesk 支持