Reviews (775)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its scalability, ease of use, and comprehensive customer interaction tools like live chat, web forms, and FAQ sections. It's noted for its straightforward setup and seamless Shopify integration, enhancing user experience and customization. The responsive customer support, particularly from team members like Mariadel, Sophie, and Nona, is frequently praised. Additionally, its multilingual support and cost-effectiveness make it a preferred choice for improving customer service efficiency and satisfaction.

September 1, 2022

very good application, service is very good and the utility, user interface is also very good ! very useful app, go for it !

Greatgoods
India
10 months using the app
Channelwill replied September 2, 2022

Thank you for your 5-star rating. We are quite glad to know that we were able to provide you with excellent service. We would greatly appreciate it if you could tell a friend about our app so that we can help more individuals. Please contact us at any time if you have any questions!! We will always be available to assist you!
Best Regard,
Nona|Willdesk

November 4, 2023

I love this app, all my questions are well answered with no problems.

TheFitpro
United States
10 months using the app
Channelwill replied November 6, 2023

We're thrilled to hear that you love our app! 😍🎉 It's fantastic to know that all your questions are well answered with ease. If you ever need more assistance or have any feedback, please don't hesitate to reach out. Thanks for your support! 🙌💯😊
Sophie|CW Willdesk Team 💬

August 16, 2022

great app was really easy to set up etc I'm excited to succeed with it and can appreciate most that it is of course free

Tech Tools
United States
10 months using the app
Channelwill replied August 17, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Molly|Willdesk Support

Edited June 7, 2022

Really good customer service from Molly, and the app is good to use, especially they combine the chat, FAQ and tracking order function into one box

Daily Arty
Hong Kong SAR
10 months using the app
Channelwill replied June 14, 2022

Thank you very much for leaving your valuable review on our app! ! Your support and suggestions will always be the biggest driving force for Willldesk to move forward! On behalf of all team members, I would like to express my sincerest gratitude to you! !

I wish you a prosperous business and a lot of money!

Truly,
Willdesk TeamThank you very much for leaving your valuable review on our app! ! Your support and suggestions will always be the biggest driving force for Willldesk to move forward! On behalf of all team members, I would like to express my sincerest gratitude to you! !

I wish you a prosperous business and a lot of money!

Truly,
Willdesk Team

July 21, 2022

Thanks Molly, she help me a lot. Perfectly worked! Real-time online communication with customers without any delay. She also dedicated people to help solve the problem, must be praised!

HILEY RIDER
China
10 months using the app
Channelwill replied July 22, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Molly|Willdesk Support

June 2, 2023

Very helpful and responsive support. The staff was very eager to help with almost any issues. Keep up the good work!

Glacier PC Gaming
United States
10 months using the app
Channelwill replied June 2, 2023

Thank you for taking the time to leave a positive review! We're thrilled to hear that our support team was helpful and responsive in addressing your concerns. We're committed to providing excellent customer service and will continue to work hard to ensure that our users receive the best possible experience. Thanks again for your support!
-Nona💗

Edited October 9, 2023

I gave minimal input and my issue was still fixed! Thank you!

Pro Bike Supply
United States
10 months using the app
Channelwill replied January 11, 2023

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Nona|Willdesk Support

May 25, 2022

This app can perfectly meet my needs, it help my business a lot by opening a live chat window to every customer , and the service staff are very nice and patient. Very good!

antfixer
China
10 months using the app
Channelwill replied May 27, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, feel free to contact us on live chat and email.

Best Regards,
kelly|Willdesk Support

June 13, 2022

I used the Willdesk FAQ app to assist me on how to establish my FAQ margin on my footer menu, and there was a lady name Nona who has done an outstanding job with assisting me on how to solve some difficult problems . Her customer service was very genuine and helpful. I am looking forward to work with her again!

iamluminousliving
United States
10 months using the app
Channelwill replied June 14, 2022

Thank you very much for leaving your valuable review on our app! ! Your support and suggestions will always be the biggest driving force for Willldesk to move forward! On behalf of all team members, I would like to express my sincerest gratitude to you! !

I wish you a prosperous business and a lot of money!

Truly,
Willdesk Team

Edited August 25, 2022

Best live chat app I have ever used! and amazing customer service they are always there to assist with anything I need help withyou won't be disappointed

deeverythingstore
United States
10 months using the app
Channelwill replied August 26, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Alannis|Willdesk Support