Reviews (782)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its scalability and diverse features, particularly the live chat function that boosts customer interaction. It's easy to use, integrates smoothly with Shopify, and offers responsive customer support. The app is cost-effective, with a free version that includes valuable features. Customization options and multilingual support cater to various business needs, while integrated FAQ sections enhance customer service efficiency.

July 1, 2022

The service staff was great and upgraded the service for me! I think I will use it, looking forward to the service on the mobile side

MOREFINE
China
About 1 year using the app
Channelwill replied July 1, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to service!

Best Regards,
Molly|Willdesk Support

Edited May 24, 2023

I like it very much. App is loading faster, is more stable, and is customer-oriented, better than other inbox apps, I expect it will integrate with the Instagram channel in following days!

DEPULEY
United States
About 1 year using the app
Channelwill replied July 25, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Nona|Willdesk Support

December 11, 2022

Customer Service is excellent. This program offers a lot of value. The interface is clean and easy to use.

Mace Way
United States
About 1 year using the app
Channelwill replied December 11, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Pia|Willdesk Support

Edited October 12, 2023

10/12/23

Need help with some customization and Mariadel​ helped me with getting it fixed. Thanks again:)

Next Day Update 4/4/23

As a representative of Opulence Empórion, I am thrilled to share our exceptional experience with the Willdesk platform. Our customers' satisfaction is of utmost importance, and Willdesk has been instrumental in helping us achieve that goal.

We faced some challenges with our customers tracking their orders through our app, but Willdesk's team, particularly Nona and Mia, worked tirelessly to resolve these issues. Their commitment to understanding our unique needs and providing tailored solutions has been remarkable.

Thanks to Willdesk, our customer service quality has reached new heights. The platform's user-friendly interface and efficient tracking system have helped streamline our processes, allowing us to focus on what we do best - offering luxurious products to our discerning clientele.

The Willdesk team's exceptional support and dedication have not gone unnoticed, and we are proud to have them as our partner. We wholeheartedly recommend Willdesk to any business in search of a reliable and innovative order tracking solution.

Opulence Empórion looks forward to continuing our fruitful collaboration with Willdesk and further enhancing our customers' shopping experience.

4/3/2023
I recently contacted your customer support team for assistance with an issue concerning one of my customers who couldn't find their order number. I had the opportunity to speak with Nona, who was exceptionally helpful in providing me with a better understanding of the Willdesk system. Nona's professionalism and knowledge were truly commendable.

During our conversation, Nona mentioned that they would email me with the rest of the answers and steps to resolve the issue once they have looked into it further. I am writing this review to express my appreciation for the prompt and efficient support provided by Nona, and I am looking forward to receiving the additional information required to help my customer find their order number.

Your company's dedication to customer satisfaction is evident, and I am confident that this issue will be resolved soon. I will be eagerly awaiting Nona's follow-up email to help us address this matter.

Thank you for your exceptional service.

Opulence Empórion
United States
About 1 year using the app
Channelwill replied April 5, 2023

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Nona|Willdesk Support

Edited December 9, 2023

Sophie quickly resolved my concerns and provided excellent service. A user-friendly app and highly recommended!

Crypto PPARs
Malaysia
About 1 year using the app
Channelwill replied November 4, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Ashley|Willdesk Support

Edited April 14, 2023

4 Jan 2023, Thanks to Mia for being extremely fast in terms of replying to messages and solving problems. She also is really helpful and provides extra guide to changing my avatar and setup FAQ in Willdesk. And it is easy to do with Willdesk. I definitely recommend this live chat app!

15 April 2023
WIlldesk has nice customer support, Pia able to solve my problem fast and patiently. and understand my doubt and explain to me well. Thank you Pia!

homfis
Malaysia
About 1 year using the app
Channelwill replied January 4, 2023

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Mia|Willdesk Support

September 7, 2022

I just downloaded the app and finished the app setting. It is a great app that helps to communicate with customers.

Shoperi
Canada
About 1 year using the app
Channelwill replied September 8, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Jessa|Willdesk Support

July 12, 2022

Sehr einfach handzuhaben, schnelle Einrichtung und der Kundenservice antwortet nach kurzer Wartezeit.

Tachungho europe GmbH
Germany
About 1 year using the app
Channelwill replied July 18, 2022

Vielen Dank, dass Sie uns eine 5-Sterne-Bewertung gegeben haben. Wir sind wirklich dankbar, dass wir Sie gut bedient haben. Wir werden Ihre Unterstützung sehr zu schätzen wissen, indem Sie uns an Ihre Freunde für unsere App weiterempfehlen, damit wir anderen Menschen helfen können. Wenn Sie Fragen haben, kontaktieren Sie uns bitte jederzeit!! Wir werden immer für Sie da sein!

Mit freundlichen Grüßen,
Molly|Willdesk-Support

September 10, 2022

Top Notch support! Thanks to Regina for showing detailed steps of using the app, highly recommended!

ALBOUSHIYA
United Arab Emirates
About 1 year using the app
Channelwill replied September 10, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Regina|Willdesk Support

October 18, 2022

Nona was very responsive and spent a good deal of time answering my questions and helping me with the app today. Great customer support!!!

Your Best Friend Pet Boutique
United States
About 1 year using the app
Channelwill replied October 21, 2022

Hello, Your Best Friend Pet Boutique

Thank you so much for your positive feedback. Please use the live chat button if there is ever anything we could do to help you, our customer support is always here to assist you.

Thanks from Willdesk Team! 😊
Nona