Reviews (775)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its scalability, ease of use, and comprehensive customer interaction tools like live chat, web forms, and FAQ sections. It's noted for its straightforward setup and seamless Shopify integration, enhancing user experience and customization. The responsive customer support, particularly from team members like Mariadel, Sophie, and Nona, is frequently praised. Additionally, its multilingual support and cost-effectiveness make it a preferred choice for improving customer service efficiency and satisfaction.

March 9, 2023

I am rating the Free version.
for most this a superb version to get going with, if your maxing out the free version well thats a good thing to then go beyond. It only lacked one minor feature i was asked to do and would want myself.
i contacted support via there own chat tool got instant support and feedback on the item i was wishing for be added to the app. For now my request/inquiry was not possible/available but was good enough to send on to devs to consider, if support sees that , well thats a 5 star from me. Support understanding something so good and sending back to team is good to hear.

thank you Mariadel | Willdesk Support Team from the apps support team who helped our business with questions.

The Furniture Outpost
United States
10 months using the app
Channelwill replied March 9, 2023

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!
Best Regards,

Mariadel|Willdesk Support

August 8, 2022

Acabo de descargar la aplicación y Molly me ha ayudado a responder mis preguntas, a resolver dudas y a mejorar el plan. Por ahora todo perfecto. Comentaré más cuando lleve un tiempo utilizando esta aplicación. Espero que tengan pronto la aplicación móvil para IOS. Gracias por la eficiencia y ayuda.

Olga Trigo Art
Spain
10 months using the app
Channelwill replied August 8, 2022

Gracias por darnos una revisión de 5 estrellas. Estamos muy agradecidos de sentir que le servimos bien. Apreciaremos mucho su apoyo recomendándonos a su amigo sobre nuestra aplicación, para que podamos ayudar a otras personas. Si tiene alguna pregunta, póngase en contacto con nosotros en cualquier momento. ¡Estaremos siempre aquí para servirle!

Saludos,
Molly|Servicio de asistencia técnica

July 28, 2022

Easy & seamless to set up, great support, good options and functionality for editing the widget to make it look good. No complaints

FavourDecor
Norway
10 months using the app
Channelwill replied August 1, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Nona|Willdesk Support

January 4, 2024

Very good customer support and quick :)

DOLCE AESTHETIC
Greece
8 months using the app
Channelwill replied January 6, 2024

Thank you so much for your positive feedback! 🌟 We're delighted to hear that you found our customer support very good and quick. 😊 Your satisfaction is our priority! If you ever need assistance again, feel free to reach out. 👍

Best regards,
Sophie | Loloyal Support 💫

July 6, 2022

Amazing APP, recommend, easy to create the FAQ page, and save more customer service time, and track the package status real time.

Keychron Brazil
Hong Kong SAR
9 months using the app
Channelwill replied July 7, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Molly|Willdesk Support

May 31, 2023

Fantastic customer service and easy integration of the app. Would be much better with more customization options.

Wanvis Wonderland
United States
9 months using the app
Channelwill replied May 31, 2023

Thank you for your feedback! We're glad to hear that you found our customer service fantastic and that our app was easy to integrate. We appreciate your suggestion for more customization options and will certainly take it into consideration as we continue to improve our product. Thank you for choosing our app! We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people.💗
-Nona💗

June 29, 2022

The customer service agent was great and helped me with a lot of issues, which is a good thing for us!
Without her help, you'd have to spend time researching a lot of things, but she'll show you the features and settings of this plugin, which is great!

Venucases
United States
9 months using the app
Channelwill replied June 30, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to service!

Best Regards,
Molly|Willdesk Support

July 21, 2022

Really good app, the support is responds fast and solves everything. i recommend this app, everything works well.

Albertina butik
Latvia
9 months using the app
Channelwill replied July 22, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Nona|Willdesk Support

Edited July 6, 2022

The featured app is really good, the customer service response is also very fast, 100% recommend,hope eveyone can enjoy using the app.

KeychronJP | Mac、Windows、電話用のワイヤレスメカニカルキーボード
Hong Kong SAR
9 months using the app
Channelwill replied July 7, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to service!

Best Regards,
Molly|Willdesk Support

September 5, 2022

Excellent app with superior customer service. Give it a try and I'm sure you'll agree. Molly was quick to reply and was able to implement suggestions and make changes on the spot. Great job on this app.

Nicoletta Carlone
United States
9 months using the app
Channelwill replied September 5, 2022

So glad to hear that you are satisfied with our customer service! Thank you so much for your feedback. Should you need any help, just let us know. We are always here to help.
Much appreciated, Molly