Reviews (782)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its scalability and diverse features, particularly the live chat function that boosts customer interaction. It's easy to use, integrates smoothly with Shopify, and offers responsive customer support. The app is cost-effective, with a free version that includes valuable features. Customization options and multilingual support cater to various business needs, while integrated FAQ sections enhance customer service efficiency.

June 6, 2022

Muy contento con la app, desde que la uso no me a causado ningun problema y el servicio al cliente de primera calidad.

BYLATY
Spain
About 1 year using the app
Channelwill replied June 14, 2022

Gracias por darnos una revisión de 5 estrellas. Estamos muy agradecidos de sentir que le servimos bien. Apreciaremos mucho su apoyo al recomendarnos a su amigo sobre nuestra aplicación, para que podamos ayudar a otras personas. Si tiene alguna pregunta, no dude en contactarnos en el chat en vivo y el correo electrónico.

Realmente,
Equipo Willdesk

July 28, 2023

This is a great app, I love it! Amazing customer service, Nona was very good and helpful. They truly deserve 5 stars!

MetsMart
United States
About 1 year using the app
Channelwill replied July 29, 2023

Thank you for taking the time to leave a review! We're thrilled to hear that you love our app and that Nona provided excellent customer service. We appreciate your kind words and your 5-star rating. If you have any further feedback or questions, please don't hesitate to reach out to us. Thanks again for your support!
- Joewelyn 🌹

December 15, 2022

App that works very well and fast and effective customer support! we are very satisfied with the performance

Hyb
Italy
About 1 year using the app
Channelwill replied December 15, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Pia|Willdesk Support

May 29, 2022

All is very good esp Kelly who assisted me. Very helpful and enthusiastic!
Our store can now accommodate more features.

Marithé + François Girbaud Philippines
Philippines
About 1 year using the app
Channelwill replied June 13, 2022

Thank you very much for leaving your valuable review on our app! ! Your support and suggestions will always be the biggest driving force for Willdesk to move forward! On behalf of all team members, I would like to express my sincerest gratitude to you! !

I wish you a prosperous business and a lot of money!
Kelly|Willdesk Support

August 8, 2023

Support responds quickly and is always eager to resolve any issues to deliver the best user experience. Keep it up!

souseful
Germany
About 1 year using the app
Channelwill replied August 10, 2023

Thank you for your positive feedback! 💖💖We're glad to hear that our support team was able to assist you promptly and effectively. 💗💗We take pride in providing excellent customer service and will continue to strive for the best user experience for our customers.🥰 If you have any further questions or concerns, please don't hesitate to reach out to us.
-nona💖💖

Edited July 11, 2023

I am very happy to edit my review after the outstanding customer service I have received since raising some issues in my previous negative review. They identified my concerns immediately and made the necessary improvements.

The app is incredibly easy to set up, and has an ios/android app which is a great bonus for me persoanlaly as I cant always be at my desk.

I can happily recomend Willdesk to any businesses big or small!

Holler Brighton
United Kingdom
About 1 year using the app
Channelwill replied June 28, 2023

Thank you for taking the time to update your review and for giving us the opportunity to address your concerns. We're thrilled to hear that our customer service was able to provide you with the necessary improvements and that you find our app easy to set up. We're glad that our mobile app is a great bonus for you and we appreciate your recommendation to other businesses. Thank you for your support and we look forward to continuing to serve you.
- Joewelyn 🌹

August 16, 2022

Great service!! Beautiful and professional customizable app. Nona was really helpful and helped me with all little details I asked. Thanks!

Crochetmilie
Canada
About 1 year using the app
Channelwill replied August 16, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Nona|Willdesk Support

March 29, 2022

Very kind and helpful service, develop team even guaranteed to support a new language translation for me!

Stellar 碩星
Taiwan
About 1 year using the app
Channelwill replied April 14, 2022

You're amazing for expressing your satisfaction by writing a review, Stellar 碩星. It means so much to us. We've worked hard to make the best experience we possibly could for our customers. Please know that we are always open to suggestions on how we can further improve our services, just send an as quick message on the live chat anytime we are open 24/7. Have a nice day and stay safe!

Best Regards
Nona

July 18, 2022

This application is awesome! Very easy to use and the customer service is super responsive & efficient !

STONE49
France
About 1 year using the app
Channelwill replied July 18, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Molly|Willdesk Support

March 31, 2022

I have used this app and it is so much helpful and their customer service is also very good much appreciate

Sahar-online
Pakistan
About 1 year using the app
Channelwill replied April 14, 2022

Hello Sahar-online!
Thank you for taking the time to share your positive experience with us! Should you need any help along the way, just let us know. We are delighted to lend our hands.

All the best
Esther