Reviews (806)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its scalability, user-friendly interface, and responsive customer support. It offers AI and automation features that enhance customer service efficiency and extensive customization options. The app integrates seamlessly with Shopify and supports multiple languages, improving management of diverse customer interactions. Merchants appreciate the positive impact on customer interactions through advanced chat features.

May 6, 2023

Ottima app, peccato che il piano gratuito duri solo un mese. Assistenza veloce e disponibile, grazie Mia, sei stata davvero gentile!

Ameno Design for Home
Italy
3 days using the app
Channelwill replied May 7, 2023

Grazie per aver dedicato del tempo per scrivere il tuo feedback! Apprezziamo molto l'iniziativa di completare il nostro sondaggio. È un onore per noi fornirti un servizio eccellente ed è evidente che non siamo stati all'altezza delle tue aspettative. La tua risposta dimostra che abbiamo margini di crescita e possiamo fare di meglio. 😊 Se potessi dirci cosa potremmo fare in modo efficace e migliorare la tua esperienza, sarebbe fantastico. Siamo entusiasti di sentire cosa hai da condividere. Buona giornata!~🌹

Distinti saluti,
Mia | Supporto Willdesk

July 14, 2022

gostei demais top melhor impossível, quero cada dia melhor...............................................................................................................

Exsbo
Brazil
3 days using the app
Channelwill replied July 14, 2022

Caro usuário valioso,

Estamos muito obrigado, por nos deixar comentários encorajadores. A equipe gostaria de saber mais sobre sua sugestão e faremos um esforço para melhorar. Por favor, confie em nós.

Cumprimentos,
Equipe Willdesk

December 15, 2022

It is a good app and customer support is helpful. It would be perfect if with more auto-reply features.

Puredown
United States
About 2 hours using the app
Channelwill replied December 15, 2022

Thank you for feedback. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. Thank you for your suggestion and we will work on the Auto-reply feature. Once it was released, we will tell you as soon as possible.

Best Regards,
Ashley|Willdesk Support

January 4, 2024

Beishi
China
6 days using the app
Channelwill replied January 5, 2024

Thank you so much for taking the time to rate our app. We truly appreciate your feedback and are thrilled to know that you had a positive experience with us.

At Willdesk, we are committed to delivering exceptional service and are always looking for ways to improve. If there's anything specific you enjoyed about your experience or if there are any areas where you think we could enhance our service further, we'd love to hear more from you.

Your insights are valuable to us, and we are dedicated to ensuring that each customer has an excellent experience. We look forward to the opportunity to exceed your expectations in the future.

Best regards,
Mariadel