Reviews (784)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its scalability and diverse features, particularly the live chat function that boosts customer interaction. It's easy to use, integrates smoothly with Shopify, and offers responsive customer support. The app is cost-effective, with a free version that includes valuable features. Customization options and multilingual support cater to various business needs, while integrated FAQ sections enhance customer service efficiency.

July 30, 2024

The best service and best app for CRM, we are very happy with their service.

Balardi
United States
9 months using the app
Channelwill replied August 1, 2024

We are very delighted by your lovely comments! Thank you for taking the time to leave a review. We really appreciate the feedback, making the best user experience is our primary goal. We are glad that you are happy with the service, we promise to try our best to stay consistent in this.

Feel free to contact us anytime, we are available 24/7 to provide assistance. Thank you again!

Emma
Willdesk Customer Support of Channelwill

Edited October 24, 2024

Ho installato l'App da solo (e capisco ben poco di siti web). Il Bot ha iniziato a rispondere subito ai clienti. Ringrazio infinitamente l'assistenza che mi ha aiutato nei settaggi che non riuscivo a fare da solo. Grazie per la pazienza. l'Agente AI ha appreso da 14 siti web che gli ho dato in pasto e quindi in pochi minuti ne sapeva più di me che vendo questa merce da oltre 10 anni!!!
TOP!
Inoltre ringrazio Nona del servizio di Assistenza WillDesk. Ha avuto una pazienza infinita nell'assistermi. Sono un SuperBooooomer e quindi Nona ha dovuto in pratica settare tutto al mio posto, ma come lo volevo io...... Siamo stati in chat un bel po', abbiamo condiviso decine di screenshot ma ora è tutto perfetto e rimarrà così molto a lungo.
GRAZIE WILLDESK
GRAZIE NONA !!!

Prodotti Herbalife Online
Italy
28 days using the app
Channelwill replied October 28, 2024

Grazie per aver lasciato una recensione straordinaria! Siamo molto orgogliosi di sapere che sei soddisfatto dell'assistenza ricevuta. Apprezziamo molto il suo feedback e ci impegniamo a mantenere alti gli standard dell'esperienza utente dell'app.

Non esiti a contattarci in qualsiasi momento, siamo disponibili 24 ore su 24, 7 giorni su 7, per fornirle assistenza. Grazie ancora!

Cordiali saluti,

Emma
Assistenza clienti Willdesk di Channelwill

July 25, 2024

Packed full of features at a great price. Support is also super quick if you have any questions. We've tried all of the customer service apps and this is by far the best one!

Printibly
Australia
6 days using the app
Channelwill replied July 26, 2024

Thank you so much for your fantastic review! We're thrilled to hear that you find our app packed with features at a great price and that our support team has been super quick in addressing your questions. It's wonderful to know that, after trying various customer service apps, you consider ours the best. Your satisfaction is our top priority, and we're committed to providing you with the best experience possible.

If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help!

Best regards,

Kim|Willdesk Support Team

July 28, 2024

The experience is not bad. The online inquiry service is very good. There is also fqa page building, which is the most needed. Many software do not support it. So choose. More of the service is good

JAV Interactive Flat Panel
China
2 days using the app
Channelwill replied July 30, 2024

Thank you for taking the time to leave a review! We really appreciate the feedback, making the best user experience is our primary goal. We aim to continue to improve the services we are providing. We are glad that you are happy with the support you received.

Feel free to contact us anytime, we are available 24/7 to provide assistance. Thank you again!

Emma
Willdesk Customer Support of Channelwill

September 8, 2024

Support is so good

La Niche à Jouets
France
2 months using the app
Channelwill replied September 10, 2024

Thank you so much for leaving an amazing review! We're very proud to hear that you are happy with the support, we really appreciate your feedback. We are committed to maintaining high standards in user experience from using the app.

Please feel free to send us a message anytime as you require any form of suppot, we are available 24/7 to provide help.

Many thanks again!

Emma
Willdesk Customer Support Team

August 3, 2024

Wonderful experience. Easy and simple interface..

FashNism
India
4 months using the app
Channelwill replied August 5, 2024

Thank you for taking the time to leave an awesome review! We really appreciate the feedback. Making the best user experience and at the same time keeping it simple in using the platform is our main objective. We intend to continue to improve the services we are providing. We are glad that you are happy with the support.

Feel free to contact us anytime, we are available 24/7 to provide assistance. Thank you again!

Emma
Willdesk Customer Support of Channelwill

August 20, 2024

great app and customer support

Изкуствени Нокти Chixxie
Bulgaria
17 days using the app
Channelwill replied August 22, 2024

Thank you for your positive feedback! We're delighted to hear that you're enjoying both the app and our customer support. It means a lot to us!

If you need any further assistance, feel free to reach out anytime.

Best regards,

Kim|Willdesk Support Team of Channelwill

October 14, 2024

très bonne application et le service client impeccable

SelfMind
France
About 1 hour using the app
Channelwill replied October 16, 2024

Merci beaucoup d'avoir laissé un excellent commentaire ! Nous sommes très fiers d'apprendre que vous êtes satisfaits de l'assistance, nous apprécions vraiment vos commentaires. Nous nous engageons à maintenir des normes élevées en matière d'expérience utilisateur dans l'utilisation de l'application.

N'hésitez pas à nous envoyer un message à tout moment, nous sommes disponibles 24 heures sur 24 et 7 jours sur 7 pour vous aider.

Merci encore !

Emma
Équipe d'assistance à la clientèle de Willdesk

June 16, 2024

So the far the app is a bit easier to use compared to a previous app i was using and the customer support is brilliant and so helpful.

Lux Pets Inc
United Kingdom
3 months using the app
Channelwill replied June 17, 2024

We hear you! So glad to hear our app is a smoother experience than your previous one, and that our customer support team is shining bright! We're always striving to make things easy and helpful for our users. If you have any suggestions as you keep using the app, don't hesitate to let us know! 🌟 💗

Best regards,
Sophie 💗
Willdesk Customer Support 🌟

November 7, 2024

le service chat et assistance, je le trouve dynamique et correcte... merci pour votre assistance.

WENLIK
France
About 2 hours using the app
Channelwill replied November 9, 2024

C'est un plaisir de lire votre commentaire ! Merci d'avoir pris le temps de laisser 5 étoiles ! 🌟 Nous sommes heureux que vous soyez satisfaits de l'assistance. Vos commentaires sont très précieux pour nous.

N'hésitez pas à nous envoyer un message car vous pourriez avoir besoin de toute forme d'aide.
Nous sommes disponibles 24 heures sur 24 et 7 jours sur 7 pour fournir une assistance 😊👍👍.

Merci encore !

Emma
L'équipe d'assistance à la clientèle Willdesk de Channelwill