Reviews (739)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface, easy setup, and robust features. The live chat function is praised for its efficiency and customization options, including order tracking. The seamless integration with Shopify and quick access to detailed customer information is appreciated. The support team, particularly Sophie and Nona, are recognized for their prompt and knowledgeable responses. The app's multilingual support and unified inbox for various channels like Live chat, Email, Whatsapp, and Messenger are also valued. Even the free version is commended for its excellent support and value for money. Merchants appreciate the app's ability to enhance sales, improve customer interaction, and add a professional touch to websites.

May 20, 2024

very Prompt & to the point in addressing the issue

Inntinn.in
India
23 days using the app
Channelwill replied May 21, 2024

Thank you for your kind review! We're delighted to hear that you found our support to be very prompt and to the point in addressing your issue. Providing efficient and effective assistance is a top priority for us, and it's great to know that we met your expectations. If you have any further questions or need additional support, please don't hesitate to reach out. We're here to help!

Thank you again for your feedback and support.

Best regards,

Kim|Willdesk Support Team

May 29, 2024

fantastic customer service, prompt and professional response

BarberBoss | The UK’s Top Grooming Brand
United Kingdom
About 1 month using the app
Channelwill replied May 30, 2024

Thank you so much for your wonderful review! We're thrilled to hear that you had a fantastic experience with our customer service and that you found our responses prompt and professional.Providing excellent customer service is our top priority, and it's incredibly rewarding to know that we've met your expectations. If you have any further questions or need assistance, please don't hesitate to reach out. We're always here to help!

Best Regards,

Kim|Willdesk Support Team

April 12, 2024

功能部分彈性操作,可以連動客戶資料,讓溝通上便利許多
支援服務也非常的迅速、清楚,以這個月費來說非常值得!

Functions are very flexible, the team help me to sync customers' info, which makes my team can have a good conversation with customers.

The support team is efficient, the tutorial is clear and simple as well.

NN Vapor
Hong Kong SAR
2 days using the app
Channelwill replied April 13, 2024

Thank you for your glowing review! 🌟 We're thrilled to hear that our platform's functionalities have brought flexibility to your operations, especially in streamlining customer communication by syncing their information. 🔄💬

It's fantastic to know that our support team has been swift and helpful, ensuring your journey with us is smooth sailing. 🚀 Our aim is to provide clear and simple tutorials to empower you every step of the way! 💪💡

Your satisfaction is our utmost priority, and we're delighted that you find our service well worth the investment. 🎉 Looking forward to continuing to support your success! 🌟👍

Best regards,
Sophie 💗
Willdesk Customer Support 🌟

May 14, 2024

Después de probar muchas otras aplicaciones para chatbot, me quedo con WillDesk. La plataforma es la más fácil de utilizar, además de que la atención por el chat es excelente. La recomiendo 100%

Maria Manjar
Chile
27 days using the app
Channelwill replied May 15, 2024

¡Gracias por tu maravillosa reseña! Nos alegra mucho saber que has encontrado a WillDesk fácil de usar y que nuestra atención por el chat ha sido excelente. Apreciamos tu recomendación y seguiremos trabajando para ofrecerte el mejor servicio posible. ¡Gracias por elegirnos!

Saludos,
Mariadel 💗
WillDesk Customer Support 🌟

May 12, 2024

Its really helpful

The HomeAmour
United Arab Emirates
About 2 months using the app
Channelwill replied May 14, 2024

Thank you for your feedback! We're delighted to hear that you found our service helpful. If you need any further assistance or have more feedback, feel free to reach out to us. 💞

Best regards,
Mariadel // Willdesk Support 💫

March 14, 2024

The app is fantastic and the customer service is excellent. I am thoroughly pleased with using WillDesk for my website. Nona went above and beyond to help solve problems I raised plus enhancements I wasn't even aware of. 5 stars.

Custom Design Gallery
United States
3 days using the app
Channelwill replied March 17, 2024

Thank you so much for your glowing review! 😊 We're thrilled to hear that you find our app fantastic and that our customer service met your expectations. 🌟 It's fantastic to know that Nona was able to go above and beyond to assist you with solving problems and providing enhancements, even ones you weren't aware of! 🚀 We're grateful for your support and for choosing WillDesk for your website needs. If you ever need further assistance or have any questions, don't hesitate to reach out. ⭐️⭐️⭐️⭐️⭐️

Best Regards,
Sophie
Willdesk Support Team 🌟

Edited February 7, 2024

I would not recommend this app due to their new customer support team. They are not sticking to their commitments. Their old support members were very supportive. They have recently introduced a new pricing structure and I have been a pro plan member since long ago. However, after their new pricing, they didn't put my account on the new pro plan and asked me to upgrade to the new plan. At least it would help if you firmed on the commitment that you had made before.

Orgacia
India
About 1 year using the app
Channelwill replied February 8, 2024

Hello there,

This is Sophie from Willdesk Support. Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience caused. We understand your frustration and appreciate your loyalty as a long-time Pro Plan member.

We are actively investigating the situation to ensure a swift resolution. Rest assured, we are committed to addressing the discrepancy in your account and will work to honor the commitment made to you.

Your feedback is invaluable, and we genuinely value your continued support. We apologize for any inconvenience this may have caused and appreciate your patience as we strive to rectify the situation.

If you have any further concerns or details to share, please feel free to reach out directly.

Sincerely,
Sophie

March 26, 2024

Very helpful, fast service! Couldn't have asked for a better experience!

Emergingera
United States
1 day using the app
Channelwill replied March 27, 2024

Thank you so much for your kind words! We're delighted to hear that you found our service helpful and fast. Your satisfaction is our priority, and we're glad we could provide you with a positive experience. If you ever need assistance again in the future, please don't hesitate to reach out.

Best regards,
Mariadel 💗
Willdesk Customer Support 🌟

April 4, 2024

The rep helping me today was fantastic and responded quickly

Glacial Petware
United States
17 days using the app
Channelwill replied April 6, 2024

We're thrilled to hear about your positive experience with our representative! 😊🚀 Providing swift and excellent support is what we strive for. If you ever need further assistance, don't hesitate to reach out!

Best regards,
Sophie 💗
Willdesk Customer Support 🌟

February 9, 2024

The app features are great value for money and the support is unheard of. Excellent support agents with total knowledge about the app. It's really refreshing to be honest, take a chance on WillDesk and see for your self.

Gemstone Buyer
United States
8 days using the app
Channelwill replied February 10, 2024

Thank you so much for your positive review! 😊 We're thrilled to hear that you find our app features to be great value for money, and we're especially glad you appreciate our excellent support agents and their comprehensive knowledge. 🚀 We aim to provide a refreshing experience, and we're delighted that you took a chance on WillDesk. Feel free to reach out if you ever need assistance – we're here for you! 👏🌟

Best regards,
Sophie| Willdesk Support