Reviews (740)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface, easy setup, and robust features. The live chat function is praised for its efficiency and customization options, including order tracking. The seamless integration with Shopify and quick access to detailed customer information is appreciated. The support team, particularly Sophie and Nona, are recognized for their prompt and knowledgeable responses. The app's multilingual support and unified inbox for various channels like Live chat, Email, Whatsapp, and Messenger are also valued. Even the free version is commended for its excellent support and value for money. Merchants appreciate the app's ability to enhance sales, improve customer interaction, and add a professional touch to websites.

July 7, 2022

This new application is quite good, technical support is very timely in place, the function is also in continuous improvement, look forward to change for the better!

KAPVOE
China
5 months using the app
Channelwill replied July 7, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Molly|Willdesk Support

June 5, 2023

This is a fantastic app with excellent service. On this occasion, they assisted me with a rather personal matter, and they did so without a hint of annoyance, looking after me right until the end. They are kind and they carry out their job efficiently. I believe they are a team you can trust. I highly recommend them.

Download GoGo!
Japan
5 months using the app
Channelwill replied June 5, 2023

Thank you for taking the time to share your positive experience with our app and service. We are thrilled to hear that we were able to assist you with your personal matter and that our team provided you with efficient and kind service. We truly appreciate your trust in us and your recommendation. Please don't hesitate to reach out to us if you need any further assistance in the future.

- Sophie💖

July 25, 2022

They are very helpful especially Nona Nona is helped me to add agents edit phone number and edit avatar logo Really she helped a lot Thanks Nona

Bridenteg
Egypt
5 months using the app
Channelwill replied July 25, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Nona|Willdesk Support

June 7, 2022

You are the best you helped me a lot thank you for that nona i hope you can help me if i need more help

DIGIKEY24
Germany
5 months using the app
Channelwill replied June 14, 2022

Thank you very much for leaving your valuable review on our app! ! Your support and suggestions will always be the biggest driving force for Willldesk to move forward! On behalf of all team members, I would like to express my sincerest gratitude to you! !

I wish you a prosperous business and a lot of money!

Truly,
Willdesk Team

July 4, 2022

This app helps me a lot, and Molly is super nice. Always helps me to solve some technique questions.

Pojifi
China
5 months using the app
Channelwill replied July 7, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Molly|Willdesk Support

May 10, 2022

Excellent customer service. Great app. I have tried quite a few live chat apps and this is the best that I have come across.
Well Done

Giftz Galore Ltd
United Kingdom
5 months using the app
Channelwill replied May 10, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, feel free to contact us on live chat and email.

Best Regards,
Neo|Willdesk Support

August 10, 2022

Nona was awesome! She explained everything to me and even gave me screenshots of updates I made. I am already loving this app!

Mirror Check
United States
5 months using the app
Channelwill replied August 10, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Nona|Willdesk Support

October 7, 2023

good

ArcDroid CNC
Hong Kong SAR
38 minutes using the app
Channelwill replied October 8, 2023

Thank you for sharing your positive experience with our customer service team and our app! 😊💫If you have any further questions or need assistance with anything, please don't hesitate to reach out to us. We're always here to help! 💝💝
-nona😇

April 12, 2023

Very good and professional, they answered my questions in detail and explained patiently, so far this app works well, I recommend it!

Miniwell Water Filter
China
5 months using the app
Channelwill replied April 12, 2023

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Mia | Willdesk Support

July 24, 2022

Have had the app for a very short time but it has an easy to use platform and very well written faq built in!

cataverse0
United States
5 months using the app
Channelwill replied July 25, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Molly|Willdesk Support