Reviews (807)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its scalability, user-friendly interface, and responsive customer support. It offers AI and automation features that enhance customer service efficiency and extensive customization options. The app integrates seamlessly with Shopify and supports multiple languages, improving management of diverse customer interactions. Merchants appreciate the positive impact on customer interactions through advanced chat features.

October 14, 2024

très bonne application et le service client impeccable

SelfMind
France
3 months using the app
Channelwill replied October 16, 2024

Merci beaucoup d'avoir laissé un excellent commentaire ! Nous sommes très fiers d'apprendre que vous êtes satisfaits de l'assistance, nous apprécions vraiment vos ...

October 15, 2024

Great customer service~

Happy Nocnoc
United States
About 1 year using the app
Channelwill replied October 16, 2024

Thank you for leaving a fantastic review! We're very proud to hear that you are happy with the support you received. We really appreciate your feedback, we are committed to ...

August 26, 2024

Highly recommend the other ones with high reviews charge you for everything and its harder to use them. Will Desk has been super easy to use and the support is amazing.

Sew It Online
United States
4 months using the app
Channelwill replied August 28, 2024

Thank you so much for your glowing review! We're thrilled to hear that you've found Willdesk easy to use and that our support team has been amazing. It's great to know that ...

Edited October 24, 2024

Ho installato l'App da solo (e capisco ben poco di siti web). Il Bot ha iniziato a rispondere subito ai clienti. Ringrazio infinitamente l'assistenza che mi ha aiutato nei settaggi che non riuscivo a fare da solo. Grazie per la pazienza. l'Agente AI ha appreso da 14 siti web che gli ho dato in pasto e quindi in pochi minuti ne sapeva più di me che vendo questa merce da oltre 10 anni!!!
TOP!
...

Prodotti Herbalife Online
Italy
28 days using the app
Channelwill replied October 28, 2024

Grazie per aver lasciato una recensione straordinaria! Siamo molto orgogliosi di sapere che sei soddisfatto dell'assistenza ricevuta. Apprezziamo molto il suo feedback e ci ...

August 16, 2024

Mariadel, was an absolute joy to work with. She quickly fixed what I asked and needed assistance with and explained the process thoroughly. I appreciate this service desk platform.

Glamorous Boutique USA L.L.C.
United States
10 months using the app
Channelwill replied August 19, 2024

Thank you so much for leaving an amazing review! We are glad to hear that you are happy with the support. We really appreciate your feedback and we are committed to maintain ...

September 5, 2024

Excellent Customer Service, and app is very user friendly.

Juvrena
United States
2 months using the app
Channelwill replied September 7, 2024

Thank you for your fantastic review! We're thrilled to hear that you found our customer service excellent and the app user-friendly. Your feedback motivates us to keep ...

December 14, 2024

Natychmiastowa reakcja. W pełni profesjonalna pomoc.

Vital Grounding
Poland
About 2 months using the app
Channelwill replied December 15, 2024

Bardzo dziękujemy za poświęcenie czasu na pozostawienie niesamowitej recenzji! Cieszymy się, że jesteś zadowolony ze wsparcia. Naprawdę doceniamy Twoją opinię i dokładamy ...

August 10, 2024

I am speechless at how incredibly happy I am with the Helpdesk app (and the helpdesk behind it) from Willdesk. The helpdesk guides me with so much patience and attention. The app itself is very nice. Both in the free version and in the basic version, you can go a long way as a small business in offering service to your customers. Perhaps when my business starts running, I can go for the more ...

LievKaart
Netherlands
5 days using the app
Channelwill replied August 12, 2024

Thank you for taking the time to leave a very nice review! We really appreciate the feedback and making the best user experience is our primary goal. We aim to continue to ...

February 27, 2025

Sehr guer Kundensupport. Hat meine Fragen direkt beantwortet und das innerhalb kürzester Zeit

Glow-Motion
Germany
4 days using the app
Channelwill replied March 1, 2025

Vielen Dank für Ihr Feedback 😊.
Wir freuen uns sehr, dass Sie mit der Unterstützung, die Sie erhalten haben, zufrieden sind. Wir wissen die 5 Sterne wirklich zu schätzen.
Wir ...

July 11, 2024

We have just installed and integrated the app, but we can already say that the features are really diverse, and the apps from Channelwill generally seem to contain more than one initially thinks. We immediately had contact with support and spoke with Mariadel, who promptly addressed our concerns and questions and also unlocked some additional features for us. She was very helpful and competent - ...

HalloGeschenk.de
Germany
2 months using the app
Channelwill replied July 13, 2024

Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Erfahrungen mitzuteilen! Es freut uns zu hören, dass Sie mit den verschiedenen Funktionen unserer App zufrieden ...