Reviews (782)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its scalability and diverse features, particularly the live chat function that boosts customer interaction. It's easy to use, integrates smoothly with Shopify, and offers responsive customer support. The app is cost-effective, with a free version that includes valuable features. Customization options and multilingual support cater to various business needs, while integrated FAQ sections enhance customer service efficiency.

July 18, 2022

Molly was great! Good app so far, nice not to have to pay for this when just starting out as a website also!

Aqneeq
United Kingdom
3 months using the app
Channelwill replied July 18, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Molly|Willdesk Support

February 16, 2023

After some minor issues with the app Nona was extremely helpful and managed to help resolve the issues. I can highly recommend this app and customer service

Holy Smoke LTD
Cyprus
3 months using the app
Channelwill replied February 16, 2023

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Nona|Willdesk Support

January 30, 2024

Its great!

Next Level Engine & Transmission
United States
About 2 hours using the app
Channelwill replied February 1, 2024

Thank you so much for your positive feedback! 😊Please know that we are committed to providing seamless and efficient service to you 🌟 Your Satisfaction is our Priority! 🥰

Best regards,
Kim | Willdesk Support

September 12, 2023

great customer service by Sophie.

Windsor Finery Co.
Philippines
3 months using the app
Channelwill replied September 14, 2023

Thank you for your review! We are thrilled to hear that Sophie provided great customer service. We will be sure to pass along your kind words to her. If you have any further feedback or questions, please don't hesitate to reach out. Thank you for choosing our company!
-nona😊😊

May 25, 2022

这是一个新的app,抱着测试一下的态度看了一眼,发现还蛮好用的,界面布局合理,设置思路清晰,UI做的也蛮好的,而且费用也不高,还有免费的,这个羊毛值得薅一下的。他们家还有几个其他的软件,准备都试一下。对于新入局的独立站玩家是个不错的选择。

allkitch
China
3 months using the app
Channelwill replied May 27, 2022

非常感谢您能给我们的app留下您宝贵的评价!!您的支持和建议永远是wiildesk前进的最大动力!在此我代表全体团队成员对您表示最诚挚的感谢!!

祝您生意兴隆 财源广进!
kelly/willdesk support

August 1, 2022

Level of sophistication: font coordination Humanization: Fully consider the user's usage scenarios and usage patterns. Optimize every detail of the app accordingly Evolution Speed: Update speed. Everything develops and evolves. Platform support and compatibility: support sharing, multiple platforms

Agence Business
China
3 months using the app
Channelwill replied August 1, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Molly|Willdesk Support

August 5, 2023

muy buen servicio, la atención al cliente ha sido buena y ha solucionado mis dudas, lo recomiendo....

MUSTIKE
Spain
3 months using the app
Channelwill replied August 6, 2023

¡Gracias por tu comentario! Nos alegra saber que has tenido una buena experiencia con nuestro servicio y que nuestro equipo de atención al cliente ha sido capaz de ayudarte con tus dudas. 💗💗Agradecemos tu recomendación y esperamos seguir proporcionándote un servicio excepcional en el futuro. ¡Gracias de nuevo!💗💗
-Nona😍

May 2, 2022

Easy setup and very responsive customer service. The popup seems very intuitive and has all options i was looking for in a customer service app.

MaleWear
Netherlands
3 months using the app
Channelwill replied May 2, 2022

You're amazing for expressing your satisfaction by writing a review. It means so much to us. We've worked hard to make the best experience we possibly could for our customers.
Should have any questions or problems do reach us on live chat anytime we are open 24/7.

Best Regards,
Ellyssa| Willdesk Support

June 19, 2022

best app and easy to chat with customer and help much more for oder tracking and so on install this app and it will be your best life

1cliq
Malaysia
3 months using the app
Channelwill replied June 19, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to service!

Best Regards,
Nona|Willdesk Support

March 31, 2022

Very good customer service, helps us a lot. professional and patient. Chat with them several times, and they respond in a very short time.

Yeewise
China
3 months using the app
Channelwill replied April 14, 2022

You're amazing for expressing your satisfaction by writing a review, Yeewise. It means so much to us. We've worked hard to make the best experience we possibly could for our customers. Please know that we are always open to suggestions on how we can further improve our services, just send an as quick message on the live chat anytime we are open 24/7. Have a nice day and stay safe!

Best Regards
Nona