Reviews (782)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its scalability and diverse features, particularly the live chat function that boosts customer interaction. It's easy to use, integrates smoothly with Shopify, and offers responsive customer support. The app is cost-effective, with a free version that includes valuable features. Customization options and multilingual support cater to various business needs, while integrated FAQ sections enhance customer service efficiency.

May 2, 2022

Easy setup and very responsive customer service. The popup seems very intuitive and has all options i was looking for in a customer service app.

MaleWear
Netherlands
3 months using the app
Channelwill replied May 2, 2022

You're amazing for expressing your satisfaction by writing a review. It means so much to us. We've worked hard to make the best experience we possibly could for our customers.
Should have any questions or problems do reach us on live chat anytime we are open 24/7.

Best Regards,
Ellyssa| Willdesk Support

June 19, 2022

best app and easy to chat with customer and help much more for oder tracking and so on install this app and it will be your best life

1cliq
Malaysia
3 months using the app
Channelwill replied June 19, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to service!

Best Regards,
Nona|Willdesk Support

March 31, 2022

Very good customer service, helps us a lot. professional and patient. Chat with them several times, and they respond in a very short time.

Yeewise
China
3 months using the app
Channelwill replied April 14, 2022

You're amazing for expressing your satisfaction by writing a review, Yeewise. It means so much to us. We've worked hard to make the best experience we possibly could for our customers. Please know that we are always open to suggestions on how we can further improve our services, just send an as quick message on the live chat anytime we are open 24/7. Have a nice day and stay safe!

Best Regards
Nona

March 31, 2023

The service is very good, very suitable for Chinese merchants to operate,brought me a lot of help,I like it so much!

LOOYALoya
China
3 months using the app
Channelwill replied April 1, 2023

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Pia|Willdesk Support

June 5, 2022

The interface is very simple and easy to operate. The customer service replies quickly and reminds me to change the account avatar.

Julia Jewelry
China
3 months using the app
Channelwill replied June 14, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, feel free to contact us on live chat and email.

Truly,
Willdesk Team

May 25, 2022

i use this for my website and its the best app and they are so helpful its unreal! you can always get what you want done and they always go that extra mile for us.

EchoStraps
United Kingdom
3 months using the app
Channelwill replied May 27, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, feel free to contact us on live chat and email.

Best Regards,
kelly|Willdesk Support

August 25, 2022

Great customer service Jessa! All issues were resolved! From assisting me to upgrade my plan, removing members and adding customer location. Double thumbs up!

Fila South Africa
South Africa
3 months using the app
Channelwill replied August 25, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Jessa|Willdesk Support

July 13, 2022

Very usefull app and the team is taking care of us very well. Highly recomended for beginners like us.

Ephesus Natural Care
Türkiye
3 months using the app
Channelwill replied July 18, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Molly|Willdesk Support

September 6, 2022

Muito bom esse app, estou gostando, deu outro visual ja para a loja. Atendimento também muito atencioso...

ETudaoshop
Brazil
3 months using the app
Channelwill replied September 6, 2022

Obrigado por sua classificação de 5 estrelas. Ficamos muito felizes em saber que conseguimos prestar um serviço de excelência. Agradeceríamos muito se você pudesse contar a um amigo sobre nosso aplicativo para que possamos ajudar mais pessoas. Entre em contato conosco a qualquer momento se você tiver alguma dúvida!! Estaremos sempre disponíveis para o ajudar!
Os meus cumprimentos,
Nona|Willdesk

August 3, 2022

This app is fantastic. Its support staff will assist us with any questions. The dashboard of this software is straightforward and simple to understand.

AHwellnessMD
United States
3 months using the app
Channelwill replied August 3, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Molly|Willdesk Support