Reviews (782)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its scalability and diverse features, particularly the live chat function that boosts customer interaction. It's easy to use, integrates smoothly with Shopify, and offers responsive customer support. The app is cost-effective, with a free version that includes valuable features. Customization options and multilingual support cater to various business needs, while integrated FAQ sections enhance customer service efficiency.

April 29, 2022

parfait ! très très bon SAV, ils sont au top. ils mon très vite aider dans la configuration pour mon site !

Central-Market
France
About 2 months using the app
Channelwill replied April 29, 2022

Bonjour Central-Market!

Merci d'avoir pris le temps de partager votre expérience positive avec nous! Si vous avez besoin d'aide en cours de route, faites-le nous savoir. Nous sommes ravis de prêter main forte.

Tous mes vœux
Nona

August 16, 2022

It's easy to set up. There is instant and helpful support. A practical app integrating WhatsApp. I like it.

Unique Moissanite
Australia
About 2 months using the app
Channelwill replied August 16, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Molly|Willdesk Support

November 22, 2023

Great support!

Burplee
United States
About 2 months using the app
Channelwill replied November 25, 2023

Thank you for your review! We're glad to hear that you think our product is cool. Is there anything specific that you particularly liked about it?💞 We always appreciate feedback from our customers to help us improve and continue to provide the best possible experience.💞
Best Regards,
Sophie|Willdesk Support Team

May 26, 2023

Aplicativo excelente, realmente excedeu minhas expectativas, muito bom mesmo, recomendo a todos que desejam um chat completo e prático. Assim como o app o suporte é excelente, em especial a Mariadel

Loja Trendify
Brazil
About 2 months using the app
Channelwill replied May 27, 2023

Obrigado por nos dar uma avaliação de 5 estrelas. Estamos muito gratos por sentir que o servimos bem. Apreciaremos muito seu apoio, recomendando-nos a seu amigo sobre nosso aplicativo, para que possamos espalhar ajuda para outras pessoas. Se você tiver alguma dúvida, por favor entre em contato conosco a qualquer momento!! Estaremos sempre aqui para você servir!

Atenciosamente,
Mariadel | Suporte Willdesk

February 15, 2023

Mia has helped me with everything since I joined WillDesk.
I would recommend you to use willdesk and talk to mia for help.
Thank you Mia for the help

ThePetPeak
Australia
About 2 months using the app
Channelwill replied February 15, 2023

We appreciate your kind words and the time you took to provide feedback. Customer service is our first priority, thus we are delighted that we fulfilled it! Your business makes our job rewarding. I sincerely appreciate it.
Best Regards,
Mia | Willdesk Support

July 18, 2022

I used this app to setup my instore and password page chat. Neo was able to assist me until everything was up and running seamlessly. I would recommend this app to anyone and everyone.

Source It
Australia
About 2 months using the app
Channelwill replied July 18, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Molly|Willdesk Support

April 26, 2022

Amazing app that provide most of the features that client needs. Super amazing customer service. Fast in respond, kind and helpful. Thank you Esther and Jian for the fast respond. Really appreciate. Highly recommended.

youruniquegiftisnext
United States
About 2 months using the app
Channelwill replied April 27, 2022

Hello, youruniquegiftisnext!

You're amazing for expressing your satisfaction by writing as review. It means so much to us. We've work hard to make the best experience we possibly could for our customers. Please know that we are always open to suggestions on how we can further improve our services, just send as quick message on the live chat anytime we are open 24/7. Have a nice day and stay safe!

Best Regards
Nona

January 9, 2023

Fast And Easy Services. Works very well with our store and implemented easily.
Thank you, Mia for your help and your assistance throughout the process.

Cusper
India
About 2 months using the app
Channelwill replied January 9, 2023

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Mia|Willdesk Support

August 30, 2022

The installation and setup was very easy. Also support from Willdesk were great! I would recommend this app to everyone.

Mijana Beauty
Austria
About 2 months using the app
Channelwill replied August 30, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Nona|Willdesk Support

December 31, 2021

I love the app and love the faq section on the app. Keep up the great work! I love the app and love the faq section on the app. Keep up the great work!

SheBossytheBrand
United States
About 2 months using the app
Channelwill replied January 6, 2022

Hi SheBossytheBrand

Thank you for your approval. We value your feedback and your support means a lot to us. We will keep going to offer better service. If there is anything else we can help, please do not hesitate to contact us.
Thanks again for your support. Have a nice day.

Regards
Anne