Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its exceptional customer support, user-friendly interface, and robust features. It's praised for its easy setup, customization options, and efficient customer interaction management. The app is reliable and works well on both web and mobile platforms. Merchants appreciate its ability to enhance sales and provide live support. The free version meets many merchants' needs, while the paid version offers excellent value. It supports multiple languages and has an intuitive interface.

April 28, 2022

I had a great experience with Nona. She helped me setup my app and she also upgrade me for free. Very helpful.

Uniquely Branded
United States
About 1 month using the app
Channelwill replied April 29, 2022

Hello,Uniquely Branded!

You're amazing for expressing your satisfaction by writing a review. It means so much to us. We've worked hard to make the best experience we possibly could for our customers. Please know that we are always open to suggestions on how we can further improve our services, just send an as quick message on the live chat anytime we are open 24/7. Have a nice day and stay safe!

Best Regards
Nona|Willdesk Support

July 12, 2022

Super easy integration and good customer service from Molly. App UI is easily customizable to match with store theme.

Yellow Blinds Co.
United States
About 1 month using the app
Channelwill replied July 18, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Molly|Willdesk Support

December 6, 2022

Ashley is so amazing! She was able to fix the issue I was having so fast and clean. The team is wonderful as well and all so helpful. Thank youuuu so much

FRENCH LAMORE LLC
United States
About 1 month using the app
Channelwill replied December 7, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Ashley|Willdesk Support

June 24, 2022

Best app for live chat without a doubt. Molly is also amazing and helped so much onboarding me onto the app.

PogiPro USA™
United Kingdom
About 1 month using the app
Channelwill replied June 27, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to service!

Best Regards,
Molly|Willdesk Support

July 7, 2022

Nona did an amazing support, and the app is amazing. 100% recommend.
It's easy to use and very good for keeping good communication with our customers.

Alfa Braz
Brazil
About 1 month using the app
Channelwill replied July 7, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Nona|Willdesk Support

December 19, 2021

i like this app very much because it helps us to create a professional looking and funcional questions and awnsers site.

Live like a Boxer
Austria
About 1 month using the app
Channelwill replied January 8, 2022

Hi there,

Thank you for your approval. We value your feedback and your support means a lot to us. If there is anything we can help with, just feel free to contact us.
Thanks again for your support. Have a wonderful day.

Regards
Anne

November 24, 2022

Great! Solved all our problems, operation encountered a little problem, customer service is very patient for me to solve, thank them!

ShiningShow
United States
About 1 month using the app
Channelwill replied November 24, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Ashley|Willdesk Support

June 13, 2022

Very helpful customer service and the app works well. I'm looking forward to using the mobile app when it comes out soon.

Sustain Furniture
United Kingdom
About 1 month using the app
Channelwill replied June 13, 2022

Thank you very much for leaving your valuable review on our app! ! Your support and suggestions will always be the biggest driving force for Willldesk to move forward! On behalf of all team members, I would like to express my sincerest gratitude to you! !

I wish you a prosperous business and a lot of money!

Best Regards,
Molly|Willdesk Support

Edited May 5, 2022

I installed this app and right away I was absolutely impressed by the features they offer. The customer support completely blew my mind with how quick and responsive they were, and how willing they were to go the extra mile. I am so glad I tried this app! The FAQ feature is such a time-saver, my customers won't have to wait for me to answer some of their simpler and more common questions. Order tracker is another great feature. If you're a solo shop owner like me who can't afford to hire a lot of staff to answer questions all the time, then this app is definitely for you. Definitely five stars and so much more!

The Knickknack Shack by Darthside LLC
United States
About 1 month using the app
Channelwill replied May 5, 2022

You're amazing for expressing your satisfaction by writing a review. It means so much to us. We've worked hard to make the best experience we possibly could for our customers. Please do continue supporting us.
Should have any questions or problems do reach us on live chat anytime we are open 24/7.

Best Regards,
Nona| Willdesk Support

April 22, 2022

sembra buona. l-ho usata poco per ora. spero di osarla e avere ottimi benefici e successivamente, vi scrivo tutto quello che per me va bene

nicepamper
Italy
About 1 month using the app
Channelwill replied April 22, 2022

Ciao, Inicepamper!

È fantastico che tu esprima la tua soddisfazione scrivendo una recensione. Significa molto per noi. Abbiamo lavorato duramente per offrire ai nostri clienti la migliore esperienza possibile. Si prega di notare che siamo sempre aperti a suggerimenti su come possiamo migliorare ulteriormente i nostri servizi. Inviaci un breve messaggio sulla chat dal vivo ogni volta che siamo aperti 24 ore su 24, 7 giorni su 7. Buona giornata e stai in salute!

Cordiali saluti
nona