Reviews (740)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its user-friendly interface, easy setup, and robust features. The live chat function is praised for its efficiency and customization options, including order tracking. The seamless integration with Shopify and quick access to detailed customer information is appreciated. The support team, particularly Sophie and Nona, are recognized for their prompt and knowledgeable responses. The app's multilingual support and unified inbox for various channels like Live chat, Email, Whatsapp, and Messenger are also valued. Even the free version is commended for its excellent support and value for money. Merchants appreciate the app's ability to enhance sales, improve customer interaction, and add a professional touch to websites.
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The customer service was great and responsive. Was very patient and answered all of my questions and very nice. I appreciate this app because it is very good and helps with my online store.
Thank you for taking the time to share your positive experience with our customer service. We are thrilled to hear that our team was able to assist you effectively and provide excellent service. We are glad that our app has been helpful for your online store. If you have any further questions or concerns, please don't hesitate to reach out to us.
- Mia 💖
Great customer service. Quick, friendly and informative.
Thank you so much for your review! We're thrilled to hear that you had a great experience with our customer service team. Providing quick, friendly, and informative support is always our goal, and we're glad to know that we were able to meet your expectations. If you ever need assistance in the future, don't hesitate to reach out. We're here to help!
Best Regards,
Nona 💞
Willdesk Team
Great Live Chat and Helpdesk app. Also, the cost is just perfect for all business owners. The customer service is great, they response quickly every day and all day :)
Thank you for sharing your positive experience with our Live Chat and Helpdesk app. We're thrilled to hear that you find it great and that the cost is perfect for your business needs. We're also glad that our customer service team was able to assist you quickly and efficiently, and that you appreciate their responsiveness. We strive to provide the best possible service to our customers and we're happy to know that we're meeting your expectations. If you have any further feedback or suggestions, please don't hesitate to let us know. Thank you for choosing our app!
- Mia 💖
Excellent customer support. Super quick no matter what time zone you are in. This Live Chat has it all even the free version. So far, we are happy :)
👏🌟 Thank you for your glowing review! We're thrilled to hear that you've had an excellent experience with our customer support. 🚀 Our team is dedicated to providing super quick assistance, no matter your time zone. 😃 The Live Chat feature is a fantastic addition, even in the free version. We're so pleased to know you're happy with our service so far! 🎉😊 If you ever need more help or have further feedback, please feel free to reach out. We're here to make your experience the best it can be! 🌍💬🆓
Best Regards,
Nona|CW Willdesk Team🗨️
Thanks Sophie, she very quickly helped me change the settings of the pop-up chat window and also suggested some improvements and did it myself!
That's great to hear! Sophie sounds like a very helpful and knowledgeable support representative. It's always nice when they can provide quick solutions to our problems and also offer suggestions for improvement. I'm glad you were able to make the changes yourself and that your experience with the pop-up chat window has been improved.
- Mariadel 💖
Nona helped me a lot! Thanks :)
I'm thrilled to hear that Nona was able to assist you! 🌟 Thanks for your feedback, and if you ever need further help, we're here for you! 😊👍
Best regards,
Sophie | Willdesk Support
Nona was great and helpful
I'm thrilled to hear that Nona was fantastic and helpful! 🌟 If you have any more questions or need assistance, feel free to reach out. We're here to help! 😊
Best regards,
Sophie | Willdesk Support
We have been using Willdesk for a month or two now and it has been fantastic, we love not having to use Meta business suit for messaging anymore!
Thank you for sharing your positive experience with Willdesk! We're thrilled to hear that our platform has been able to provide you with a better messaging solution than Meta business suit. If you have any feedback or suggestions for us, please don't hesitate to let us know. We're always looking for ways to improve our service and better meet the needs of our users.
Best,
Nona|Willdesk Support Team
I like this app. Great and fast customer support.
I'm thrilled to hear that you're enjoying the app! 😊 Our team is delighted to provide you with great and speedy customer support. If you have any more feedback or questions, feel free to reach out! 🚀👍
Best regards,
Sophie | Willdesk Support
Mia was very quick and helpful in answering and resolving my questions on this amazing app.
Willdesk will allow me to offer my customers more efficient and personalized assistance in their purchasing process without a doubt.
Thank you for taking the time to share your positive experience with Mia and our app! We are thrilled to hear that you found her assistance quick and helpful. It's great to know that Willdesk will be able to provide you with more efficient and personalized assistance for your customers. We appreciate your support and hope to continue exceeding your expectations in the future.
- Mia 💖