Reviews (782)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its scalability and diverse features, particularly the live chat function that boosts customer interaction. It's easy to use, integrates smoothly with Shopify, and offers responsive customer support. The app is cost-effective, with a free version that includes valuable features. Customization options and multilingual support cater to various business needs, while integrated FAQ sections enhance customer service efficiency.

April 10, 2023

I am pleased to provide a five star review for the excellent online customer service system provided by this company. The service has exceeded my expectations in every way.

First, the system was very easy to navigate and I was able to find the information I needed quickly and efficiently. The interface is user-friendly and I appreciate the clear and concise language used throughout the system.

However, what really makes this customer service system stand out is the excellent level of support provided by the team. They have been incredibly responsive to my queries and their knowledgeable answers are always helpful and informative. It is clear that they truly care about their customers and take pride in providing top notch service.

Overall, I am very impressed with this online customer service system and would highly recommend it to anyone who needs reliable, efficient and friendly support. Kudos to the team for a job well done!

Shop Hub
Hong Kong SAR
23 days using the app
Channelwill replied April 11, 2023

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Mariadel | Willdesk Support

July 14, 2022

Great customer service! This app is really helpful and easy to use! Super quick and friendly support!

DOLLS ACTUALLY
Singapore
23 days using the app
Channelwill replied July 18, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Molly|Willdesk Support

September 5, 2022

Support très efficace et sympathique, l'application a l'air complète en plus, je recommande ! Merci !

Odin's Hall
United States
22 days using the app
Channelwill replied September 5, 2022

Ouah! Merci beaucoup pour votre avis 5 étoiles ! Si vous avez besoin d'aide, n'hésitez pas à nous contacter. Nous sommes heureux de vous aider. Cordialement, Molly

July 22, 2022

Great feature and very friendly support! I really recommend this app for every Shopify-Store! I am very happy that I could find this app in the app-store.

FrankShip
Germany
22 days using the app
Channelwill replied July 22, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Molly|Willdesk Support

July 12, 2022

这个软件的在线聊天服务和FAQ页面能给独立站及时的售后服务,软件的工作人员能够在线给你解决问题,有效提供服务,贴心及时的帮助能够让我们更好的应用软件,无需走弯路。还会针对性给你提供有效建议,持续使用,期待新功能上线

dzees-cam
China
22 days using the app
Channelwill replied July 18, 2022

感谢您给我们 5 星评价。我们非常感谢能够为您提供良好的服务。通过向您的朋友推荐我们的应用程序,我们将非常感谢您的支持,因此我们可以向其他人提供帮助。如果您有任何问题,请随时联系我们!!我们将永远在这里为您服务!

此致,
Molly|Willdesk 支持

December 13, 2022

Great app and easy to use and there is good customer service.
You can publish articles for your customers.

selftick
Germany
22 days using the app
Channelwill replied December 13, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Nona|Willdesk Support

May 12, 2024

ottima app per la gestione dell'assistenza clienti, ci sono molte funzioni utilissime e fa perfettamente il suo lavoro.
menzione d'onore per l'assistenza, sempre gentile e disponibile per qualsiasi necessità.
5 stelle meritatissime

Games Time Aversa
Italy
About 8 hours using the app
Channelwill replied May 14, 2024

Grazie mille per la tua recensione fantastica! Siamo felici di sapere che la nostra app per la gestione dell'assistenza clienti ti è stata utile e che ha soddisfatto le tue aspettative. Siamo particolarmente lieti che tu abbia apprezzato il nostro team di assistenza, che si impegna sempre a fornire un servizio gentile e disponibile.

Le tue 5 stelle sono molto apprezzate! Se hai bisogno di ulteriori assistenza o hai qualche suggerimento, non esitare a contattarci.

Cordiali saluti,
Mariadel / Willdesk Customer Support

July 8, 2023

Very great App also the support, very easy and helpful widget with great features, thank you very much.

Tec Trendz
Algeria
21 days using the app
Channelwill replied July 8, 2023

Thank you for sharing your positive experience with our app and support team. We're thrilled to hear that you find our widget easy to use and helpful, and that you appreciate its great features. We're committed to providing a great user experience and it's great to know that we're meeting your expectations. Thank you for choosing our app and for taking the time to leave a review. If you have any further feedback or suggestions, please don't hesitate to let us know.

- Mia 💖

August 27, 2022

Great customer service, Jessica was of great help with explaining everything and making my store even better!

AquaPurity
United States
21 days using the app
Channelwill replied August 27, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Jessa|Willdesk Support

September 2, 2022

Klasse App! Total nette Menschen und extrem guter Support! Außerdem funktionieren alle Funktionen einwandfrei und es ist wirklich empfehlenswert, da es das Vertrauen der Kunden enorm vergrößert.

SimplePets
Germany
21 days using the app
Channelwill replied September 2, 2022

Vielen Dank für Ihre 5-Sterne-Bewertung. Wir sind sehr froh zu wissen, dass wir Ihnen einen exzellenten Service bieten konnten. Wir würden uns sehr freuen, wenn Sie einem Freund von unserer App erzählen könnten, damit wir mehr Menschen helfen können. Bei Fragen wenden Sie sich bitte jederzeit an uns!! Wir sind immer für Sie da!
Mit bestem Gruß,
Jessa|Willdesk