Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its exceptional customer support, user-friendly interface, and robust features. It's praised for its easy setup, customization options, and efficient customer interaction management. The app is reliable and works well on both web and mobile platforms. Merchants appreciate its ability to enhance sales and provide live support. The free version meets many merchants' needs, while the paid version offers excellent value. It supports multiple languages and has an intuitive interface.

July 19, 2022

This is a very good online chat tool, customer service is super good, very patient, solve problems very quickly, and it's free!

Grawwhair
China
15 days using the app
Channelwill replied July 20, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Molly|Willdesk Support

November 17, 2022

it is a great app. Perfect customer service. Easy to use. Easy to customize. You can publish FAQs for the customers .

Kamatoy
Germany
15 days using the app
Channelwill replied November 17, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Mariadel|Willdesk Support

June 5, 2022

They were excellent and very helpful. They gave me a few tips on how to better my website views . They learned all the information about my store with a day. 10 out of 10

DaVinci's Gems
United States
15 days using the app
Channelwill replied June 14, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, feel free to contact us on live chat and email.

Truly,
Willdesk Team

Edited April 21, 2023

Great app to use, high recommend them. As they have chat support app, they are also doing this job perfectly. you need only for live chat!

Car Details Co
United Kingdom
14 days using the app
Channelwill replied April 21, 2023

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Nona | Willdesk Support

August 26, 2022

So far, they don't have all the features I would like (chat translation - multilingual, icon change), but the support is one of the best. They didn't have the chat translated into my language yet and they fixed it within a day. Keep up the good work.

AMOUR Parfums
Slovenia
14 days using the app
Channelwill replied August 26, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Jessa|Willdesk Support

June 21, 2022

Easy to use, easy to set up, customer service guidance where you don’t understand, the best products in the free APP

Herdio
Hong Kong SAR
14 days using the app
Channelwill replied June 21, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to service!

Best Regards,
Molly|Willdesk Support

August 8, 2022

Wonderful customer service from Nona and her team. Highly recommend this app - it is so easy to install.

Glow Proteins
Australia
14 days using the app
Channelwill replied August 8, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Nona|Willdesk Support

August 31, 2022

Great service, will always use them. They make sure everything is perfect before they live you. Great job

Baldwens
United Kingdom
14 days using the app
Channelwill replied September 2, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Nona|Willdesk Support

April 25, 2023

Fast and helpful support. Good value. There's an issue with business hours - ability to set it automatically - but they say this is being worked on

UK Water Filters
United Kingdom
13 days using the app
Channelwill replied April 25, 2023

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Mia | Willdesk Support

July 19, 2022

Los usuarios del chat te guian por todo el proceso y te ayudan a personalizar y mejorar la experiencia, simplemente genial!

LhuaStore
Chile
13 days using the app
Channelwill replied July 20, 2022

Gracias por darnos una revisión de 5 estrellas. Estamos muy agradecidos de sentir que le servimos bien. Apreciaremos mucho su apoyo recomendándonos a su amigo sobre nuestra aplicación, para que podamos ayudar a otras personas. Si tiene alguna pregunta, póngase en contacto con nosotros en cualquier momento. ¡Estaremos siempre aquí para servirle!

Saludos,
Molly|Servicio de asistencia técnica