Reviews (782)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its scalability and diverse features, particularly the live chat function that boosts customer interaction. It's easy to use, integrates smoothly with Shopify, and offers responsive customer support. The app is cost-effective, with a free version that includes valuable features. Customization options and multilingual support cater to various business needs, while integrated FAQ sections enhance customer service efficiency.

July 13, 2022

非常好用,客服非常有耐心。不但可以做自定义回复,还可以设置FAQ等等。而且很多功能都是免费的,基本上对于做自建站的卖家来说也是够用的。而且还可以自定义设置头像等,整体来说,这个工具也是比较简洁流畅的,也不会拖累网站速度。

Aooiime
China
21 days using the app
Channelwill replied July 18, 2022

感谢您给我们 5 星评价。我们非常感谢能够为您提供良好的服务。通过向您的朋友推荐我们的应用程序,我们将非常感谢您的支持,因此我们可以向其他人提供帮助。如果您有任何问题,请随时联系我们!!我们将永远在这里为您服务!

此致,
Molly|Willdesk 支持

August 10, 2022

Great support, helps with all my questions. Helps me to free upgrade plan. Compared with other services, here are some cool features, like a help desk in chat!

Joy Puppy
Canada
21 days using the app
Channelwill replied August 11, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Molly|Willdesk Support

May 16, 2023

great service, looking forward to using the features. support was quick and very effective, thank you!

BESPOKE SPACE
United Kingdom
20 days using the app
Channelwill replied May 16, 2023

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Nona | Willdesk Support

July 15, 2022

Positive experience so far. Easy to use, lots of resources, and very helpful support! my problem was solved in minutes and I was given clear easy to follow information.

FRISKY BUSINESS SG
Singapore
20 days using the app
Channelwill replied July 18, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Molly|Willdesk Support

June 30, 2022

Customer service is outstanding. Customisation is being updated and it is great app overall, you get what you need from it. Highly recommended.

ATAMAS.CO.UK
United Kingdom
20 days using the app
Channelwill replied June 30, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to service!

Best Regards,
Nona|Willdesk Support

December 9, 2022

Excellent support. Friendly and responsive. App works great, all you need for your store chat needs. Thank you.

Wing and Kite
Canada
19 days using the app
Channelwill replied December 10, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Ashley|Willdesk Support

March 10, 2024

I have just started using this app and at the moment I am really happy with it. Also the customer service has been first class!

Rogey
United Kingdom
9 days using the app
Channelwill replied March 11, 2024

Thank you for the positive feedback! 😊 We're overwhelmed to hear that you are happy with our services and we're delighted to know that you find our customer support first class! If you have any further questions or concerns, feel free to reach out. Your satisfaction is our priority! 👍🚀

Best Regards,
Kim
Willdesk Support Team 🌟

August 30, 2022

Thank you :) Amazing customer service, they really care about you this is the right place for a livechat etc. Perfect for beginners setup easy aswell, they even upgrade you and it’s for free and has so many options available.

Femy Tag
Germany
19 days using the app
Channelwill replied August 30, 2022

Vielen Dank, dass Sie uns eine 5-Sterne-Bewertung gegeben haben. Wir sind wirklich dankbar, dass wir Sie gut bedient haben. Wir werden Ihre Unterstützung sehr zu schätzen wissen, indem Sie uns an Ihre Freunde für unsere App weiterempfehlen, damit wir anderen Menschen helfen können. Wenn Sie Fragen haben, kontaktieren Sie uns bitte jederzeit!! Wir werden immer für Sie da sein!

Mit freundlichen Grüßen,
Nona|Willdesk-Support

June 23, 2022

Functionality perfectly matches our needs.
Thanks Mich and Molly. Your customer service is great!
Super five-star App!

Nauzha
China
19 days using the app
Channelwill replied June 27, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to service!

Best Regards,
Molly|Willdesk Support

May 27, 2022

我使用了这个应用,使用起来特别明了便捷,界面设计舒适,会话界面也特别方便简洁,大大提升了我们的工作效率,服务也特别棒,能够帮客户及时处理问题,很满意,支持,希望能继续研发更科学和方便的功能,让客户喜欢

keychron.uk
Hong Kong SAR
19 days using the app
Channelwill replied May 27, 2022

非常感谢您能给我们的app留下您宝贵的评价!!您的支持和建议永远是wiildesk前进的最大动力!在此我代表全体团队成员对您表示最诚挚的感谢!!

祝您生意兴隆 财源广进!
kelly/willdesk support