Reviews (782)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its scalability and diverse features, particularly the live chat function that boosts customer interaction. It's easy to use, integrates smoothly with Shopify, and offers responsive customer support. The app is cost-effective, with a free version that includes valuable features. Customization options and multilingual support cater to various business needs, while integrated FAQ sections enhance customer service efficiency.

Edited April 21, 2023

Great app to use, high recommend them. As they have chat support app, they are also doing this job perfectly. you need only for live chat!

Car Details Co
United Kingdom
14 days using the app
Channelwill replied April 21, 2023

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Nona | Willdesk Support

August 31, 2022

Great service, will always use them. They make sure everything is perfect before they live you. Great job

Baldwens
United Kingdom
14 days using the app
Channelwill replied September 2, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Nona|Willdesk Support

July 19, 2022

Los usuarios del chat te guian por todo el proceso y te ayudan a personalizar y mejorar la experiencia, simplemente genial!

LhuaStore
Chile
13 days using the app
Channelwill replied July 20, 2022

Gracias por darnos una revisión de 5 estrellas. Estamos muy agradecidos de sentir que le servimos bien. Apreciaremos mucho su apoyo recomendándonos a su amigo sobre nuestra aplicación, para que podamos ayudar a otras personas. Si tiene alguna pregunta, póngase en contacto con nosotros en cualquier momento. ¡Estaremos siempre aquí para servirle!

Saludos,
Molly|Servicio de asistencia técnica

August 16, 2023

This is the first Shopify app that provides a 5 Star Support Experience. The support I received from Nona was above and beyond and out oif this world. I recommend everyone to use this app. Nona took all the time needed to elaborate every single detail of the app it took us 3 Zoom meetings but it was worth every minute of it. I personally wanna thank her for the amazing support and trust me guys if there were 7 stars like Burj Al Arab I would have given this app 7 stars for the amazing support. Thank you Nona for making it easy for me to configure the app.Cheers

STELLA ALLURA
Canada
13 days using the app
Channelwill replied August 18, 2023

Thank you for your glowing review! We're thrilled to hear that you had a 5-star support experience with our app and that Nona went above and beyond to assist you. We take pride in providing excellent customer service and appreciate your recommendation to others. We'll be sure to pass along your kind words to Nona and the rest of our team. Thank you for choosing our app and we look forward to continuing to provide you with exceptional service!

-Joewelyn🌹

August 31, 2022

I am so grateful to both Nona and Regina. They were very helpful in assisting me with the set up of this app in my store. Thank you so much! Peggy

Lifestyle 101
Australia
13 days using the app
Channelwill replied September 2, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Nona|Willdesk Support

September 9, 2022

Seems to be a great app so far.. I have not used it extensively yet but im finding it a useful app and friendly helpful staff.

Catherine Deane
United Kingdom
13 days using the app
Channelwill replied September 9, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Nona|Willdesk Support

January 16, 2023

Very fast and helpful support. Helped solve the problem in the most obvious way. Thank you. How did I not think of it?)))

Amazcreator
Serbia
12 days using the app
Channelwill replied January 17, 2023

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Nona|Willdesk Support

June 25, 2022

Best chat app i use so far. Have all the features i need.
Many thanks to Ellie for helping me and would highly recommend this app for anyone looking to add chat support to their store.

Minimalist.Style
United States
12 days using the app
Channelwill replied June 27, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to service!

Best Regards,
Molly|Willdesk Support

February 24, 2022

Ainda estou testando, mas foi muito bem desenvolvido. Eu gostei muito de todo o design e da forma como é simples configurar tudo.

pickofertas
Brazil
12 days using the app
Channelwill replied February 25, 2022

Obrigado pela sua avaliação positiva. Se você tiver algum problema, sinta-se à vontade para entrar em contato conosco. Estamos sempre aqui para ajudar. Abraços, Esther

March 31, 2023

5 out of 5 !!!! Thank you Ashley!! She really helped a lot! We will keep using this app and giving feedback ! Customer service is really good! Keep helping us solve all the questions!

iSinwheel.co.uk
Hong Kong SAR
11 days using the app
Channelwill replied April 1, 2023

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Ashley|Willdesk Support