Reviews (782)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its scalability and diverse features, particularly the live chat function that boosts customer interaction. It's easy to use, integrates smoothly with Shopify, and offers responsive customer support. The app is cost-effective, with a free version that includes valuable features. Customization options and multilingual support cater to various business needs, while integrated FAQ sections enhance customer service efficiency.

June 23, 2022

Perfect!!! Very useful and they have friendly customer service. I liked their surface and application

AFTSTOREPLACE
Türkiye
8 days using the app
Channelwill replied June 27, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to service!

Best Regards,
Nona|Willdesk Support

March 29, 2022

I don't usually put reviews. But, these are so amazing that i felt bad if i did not give them a 5 star review. There are at a beginning phase and they have so much potentials. This app can help you so much to increase your customer support and customer satisfaction. I highly recommend it and it is one of the must have apps on your store

Boss Woman
Canada
8 days using the app
Channelwill replied April 14, 2022

You're amazing for expressing your satisfaction by writing a review, Boss Woman. It means so much to us. We've worked hard to make the best experience we possibly could for our customers. Please know that we are always open to suggestions on how we can further improve our services, just send an as quick message on the live chat anytime we are open 24/7. Have a nice day and stay safe!

Best Regards
Nona

April 27, 2022

Top, support très réactif et à l'écoute, propose de supers offres en plus de ça ! Je recommande fortement !

Mon joli caillou
France
7 days using the app
Channelwill replied April 27, 2022

Bonjour,Mon joli caillou!

Merci d'avoir pris le temps de partager votre expérience positive avec nous ! Si vous avez besoin d'aide en cours de route, faites-le nous savoir. Nous sommes ravis de prêter main forte.

Tous mes vœux
Nona

August 12, 2022

Easy to use with great functionalities. They are adding updates regularly. Support is fast and friendly!!

Phi Boutique
United Arab Emirates
7 days using the app
Channelwill replied August 12, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Nona|Willdesk Support

June 24, 2022

非常好,良心插件,感谢Molly的帮助!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

hbmccostume
China
7 days using the app
Channelwill replied June 27, 2022

感谢您给我们 5 星评价。我们非常感谢能够为您提供良好的服务。通过向您的朋友推荐我们的应用程序,我们将非常感谢您的支持,这样我们就可以向其他人提供帮助。如果您有任何问题,请随时联系我们!!我们将永远在这里为您服务!

此致,
Molly|Willdesk 支持

August 3, 2022

The app seems to perform well. Customer service was really fast and helpful! They will give you some features for free if you ask

ka'í
Canada
7 days using the app
Channelwill replied August 3, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Nona|Willdesk Support

April 8, 2024

I would recommend this to others as it is pretty simple to use and customer support is awesome even or the free plan

eTrixie
Australia
1 day using the app
Channelwill replied April 9, 2024

Thank you so much for your glowing review! 🌟 We're thrilled to hear that you found our platform easy to use and that you received exceptional customer support, even on our free plan! 😊 Your recommendation means the world to us, and we're here to support you every step of the way. If you ever need assistance or have any questions, don't hesitate to reach out. Happy selling! 🛍️🎉

Best regards,
Sophie 💗
Willdesk Customer Support 🌟

June 13, 2022

great support team service, especially Molly. I am a new seller now and need to learn more about the app. so far so great. thank you so much

MEWOW#OOTD
China
7 days using the app
Channelwill replied June 13, 2022

Thank you very much for leaving your valuable review on our app! ! Your support and suggestions will always be the biggest driving force for Willdesk to move forward! On behalf of all team members, I would like to express my sincerest gratitude to you!!

I wish you a prosperous business and a lot of money!

Best Regards,
Molly|Willdesk Support

September 12, 2023

good

Blur India
India
7 days using the app
Channelwill replied September 14, 2023

Thank you for your review! We appreciate your feedback and are glad to hear that you had a positive experience. If you have any suggestions or feedback, please don't hesitate to let us know. Thank you for choosing our company!
-nona💗💗

March 28, 2024

The chat feature has been super useful in connecting with customers quickly. Having it directly integrated into Shopify makes it easier than ever to provide quick, detailed information.

Brick Mill Furniture
United States
2 days using the app
Channelwill replied April 2, 2024

Thank you for the positive feedback! 😊 We're delighted to hear that you found our chat feature super useful in connecting with your customers! At the same time, our integration with Shopify makes it more convenient for you to access information from Shopify's end. If you have any further questions or concerns, feel free to reach out. Your satisfaction is our priority! 👍🚀

Best Regards,
Kim
Willdesk Support Team 🌟