Reviews (766)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface and easy setup, highlighting its effective live chat, FAQ sections, and multi-channel management. The customer support team, especially Sophie, Mariadel, and Nona, is frequently praised for responsiveness. It integrates smoothly with Shopify and is reliable on both web and mobile platforms, making it ideal for small businesses. The app offers a free version for startups and scalable paid options for growing companies, with customization capabilities and multilingual support enhancing the customer service experience. Merchants recommend it for its comprehensive features and exceptional support.
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Easy to instal and awesome customer service. Thank you Nona for all of your help. Highly recommend.
Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!
Best Regards,
Nona|Willdesk Support
It's a very good app, looks good as you can customise it freely to your branding and easy to use! Earlier, we did have little miscommunication but the customer service reached out and really nicely and sincerely explained everything and guide me further on how to use/ set up the app (and it's a SUNDAY today and they are still working!) so I really appreciate that a lot! I will be sticking with this live chat app for sure! Highly recommended!
Thank you very much for leaving your valuable review on our app! ! Your support and suggestions will always be the biggest driving force for Willdesk to move forward! On behalf of all team members, I would like to express my sincerest gratitude to you!!
I wish you a prosperous business and a lot of money!
Warm regards,
Willdesk Team
Excellent customer service team! Very responsive and answered questions in a timely manner and professionally.
You're amazing for expressing your satisfaction by writing a review, My Bold Kitchen. It means so much to us. We've worked hard to make the best experience we possibly could for our customers. Please know that we are always open to suggestions on how we can further improve our services, just send an as quick message on the live chat anytime we are open 24/7. Have a nice day and stay safe!
Best Regards
Nona
Fast help with my questions! Willdesk looks good so far. Looking forward for the integration of whatsapp messagen in that inbox! When this feature arrives you nailed it :)
Thank you for your positive review! We're glad that you find our customer support helpful and that you're enjoying using Willdesk. We appreciate your suggestion about integrating WhatsApp messaging and will definitely consider it for future updates. Thank you for your support and feedback!
- Joewelyn🌹
Ashley Was awesome! helped me for many hours and stayed on the chat the whole. This is a good app letting you set it up with multiple stores.
Hello, wyomissingstructures
Thank you so much for your positive feedback. Please use the live chat button if there is ever anything we could do to help you, our customer support is always here to assist you.
Thanks from Willdesk Team! 😊
Ashley
Très bien et rapide pour les questions dont nous avons besoin ! L'application est facile a utilisé.
Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!
Best Regards,
Nona | Willdesk Support
Great customer service and very helpful, great app as well get the work done!
Thank you for leaving such a positive review! We're thrilled to hear that our customer service team was able to provide you with helpful and efficient support, and that our app has been able to help you get your work done. Our goal is to make our app as user-friendly and effective as possible, while also providing top-notch customer service. If there's anything else we can do to improve your experience, please don't hesitate to let us know. Thank you for choosing our app!
-Sophie🌹
She was very helpful and quick to respond. She also provided additional helpful information.
I am Japanese and not very good at English, so I was very happy with her kindness.
Thank you, pia.
Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!
Best Regards,
Pia | Willdesk Support
This app was so easy to set up that I kept anticipating something difficult around the corner, but that never happened! This app is clean, simple and enormously user-friendly!
Wow! Thank you so much for your feedback! It's a treasure for us. If there is anything we can do, just let us know. We are always here to help. Cheers!🥂 Esther
A fantastic app, really useful and it has lots more features than I expected to provide a more professional and approachable experience to my customers.
Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to service!
Best Regards,
Nona|Willdesk Support