Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its exceptional customer support, user-friendly interface, and robust features. It's praised for its easy setup, customization options, and efficient customer interaction management. The app is reliable and works well on both web and mobile platforms. Merchants appreciate its ability to enhance sales and provide live support. The free version meets many merchants' needs, while the paid version offers excellent value. It supports multiple languages and has an intuitive interface.

September 15, 2023

I've recently started utilizing this live chat software, and I have to say that it stands out as the most exceptional Shopify chat application I've come across. Its simplicity and user-friendliness really sets it apart!

Tecanio
Germany
28 days using the app
Channelwill replied September 17, 2023

Thank you for your wonderful review! We are delighted to hear that our live chat software has exceeded your expectations and that you find it user-friendly. We appreciate your feedback and are always striving to improve our app to provide the best experience for our users. Please feel free to reach out to us if you have any further suggestions or feedback. Thank you again for your kind words!

-Joewelyn🌹

June 2, 2023

Very helpful and responsive support. The staff was very eager to help with almost any issues. Keep up the good work!

Glacier PC Gaming
United States
10 months using the app
Channelwill replied June 2, 2023

Thank you for taking the time to leave a positive review! We're thrilled to hear that our support team was helpful and responsive in addressing your concerns. We're committed to providing excellent customer service and will continue to work hard to ensure that our users receive the best possible experience. Thanks again for your support!
-Nona💗

October 20, 2023

Great app, most especially, great customer support! More power to Willdesk!!

Conti's Bakeshop & Restaurant
Philippines
About 1 month using the app
Channelwill replied October 21, 2023

Thank you for your positive feedback! We are thrilled to hear that you had a great experience with our app and customer support team. We appreciate your support and look forward to providing you with even better service in the future. Thank you for choosing Willdesk! 💕🥰

- Sophie // Willdesk Customer Support 🤩

November 15, 2023

Customer support is awesome!

My Store
United States
About 1 month using the app
Channelwill replied November 18, 2023

Thank you for your kind words! We take pride in providing excellent customer support and we're thrilled to hear that we've met your expectations. If you ever need assistance in the future, please don't hesitate to contact us.💞
Best Regards,
Nona|Willdesk Live Chat Team

July 22, 2023

Easy to use, friendly support, user friendly. I recommand this app to everyone who want to provide live support to customers.

Lèlior
United States
4 months using the app
Channelwill replied July 23, 2023

Thank you for your positive feedback on our app! We strive to provide excellent customer support and user experience. Please let us know if there is anything else we can assist you with.

- Mia 💖

August 16, 2023

This is the first Shopify app that provides a 5 Star Support Experience. The support I received from Nona was above and beyond and out oif this world. I recommend everyone to use this app. Nona took all the time needed to elaborate every single detail of the app it took us 3 Zoom meetings but it was worth every minute of it. I personally wanna thank her for the amazing support and trust me guys if there were 7 stars like Burj Al Arab I would have given this app 7 stars for the amazing support. Thank you Nona for making it easy for me to configure the app.Cheers

STELLA ALLURA
Canada
13 days using the app
Channelwill replied August 18, 2023

Thank you for your glowing review! We're thrilled to hear that you had a 5-star support experience with our app and that Nona went above and beyond to assist you. We take pride in providing excellent customer service and appreciate your recommendation to others. We'll be sure to pass along your kind words to Nona and the rest of our team. Thank you for choosing our app and we look forward to continuing to provide you with exceptional service!

-Joewelyn🌹

July 28, 2023

This is a great app, I love it! Amazing customer service, Nona was very good and helpful. They truly deserve 5 stars!

MetsMart
United States
About 1 year using the app
Channelwill replied July 29, 2023

Thank you for taking the time to leave a review! We're thrilled to hear that you love our app and that Nona provided excellent customer service. We appreciate your kind words and your 5-star rating. If you have any further feedback or questions, please don't hesitate to reach out to us. Thanks again for your support!
- Joewelyn 🌹

August 26, 2023

great customer service they reply fast and solve my problem quickly , friendly and the app is really very good i like using it

IQwholesale
United States
3 months using the app
Channelwill replied August 27, 2023

Thank you so much for your kind words! We're thrilled to hear that our customer service team was able to provide you with quick and friendly assistance. We're also delighted to hear that you're enjoying our app. We appreciate your support and look forward to serving you again in the future.

- Joewelyn🌹

June 6, 2023

The service was fast easy and amazing I just started using this app last month and its super easy to use

Official MoonLite Apparel
United States
4 months using the app
Channelwill replied June 6, 2023

Thank you for your review! We're thrilled to hear that you find our service fast, easy, and amazing. It's great to know that you find our app super easy to use. We appreciate your business and look forward to continuing to provide you with a great experience.

- Sophie💖

July 24, 2023

Great App! Was looking for a Live Chat solution & Willdesk was a standout. Easy to setup and use. Support team is fantastic, Nona & Sophie assisted me with some configurations & were extremely helpful & efficient. Highly Recommend.

Vaquita The Label
Australia
2 months using the app
Channelwill replied July 26, 2023

Thank you very much for your positive review! We are thrilled to hear that you found our app easy to set up and use, and that our support team provided excellent assistance. We appreciate your recommendation and hope to continue providing you with top-notch service.🥰
-nona