Reviews (781)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its scalability and diverse features, particularly the live chat function that boosts customer interaction. It's easy to use, integrates smoothly with Shopify, and offers responsive customer support. The app is cost-effective, with a free version that includes valuable features. Customization options and multilingual support cater to various business needs, while integrated FAQ sections enhance customer service efficiency.

November 28, 2023

They solve all issues fast

Goyalpublishers
India
Over 1 year using the app
Channelwill replied November 29, 2023

🌟 We're thrilled to hear that our team swiftly resolved all your issues! 🚀 Your satisfaction is our top priority. If you ever need assistance again, don't hesitate to reach out. Thank you for the positive feedback! 👏😊

Best Regards,
Sophie|Willdesk Team

November 27, 2023

It was quick and resolved in a minute. Thank you so much

Penmanigal
India
3 months using the app
Channelwill replied November 29, 2023

I'm thrilled to hear that your issue was swiftly resolved in just a minute! 🚀 Thank you so much for your positive feedback! If you have any more questions or concerns, feel free to reach out. 😊

Best Regards,
Sophie|Willdesk Team

January 3, 2024

Nona was great and helpful

Shop Sigvaris
Australia
11 months using the app
Channelwill replied January 6, 2024

I'm thrilled to hear that Nona was fantastic and helpful! 🌟 If you have any more questions or need assistance, feel free to reach out. We're here to help! 😊

Best regards,
Sophie | Willdesk Support

March 26, 2024

Very helpful, fast service! Couldn't have asked for a better experience!

Emergingera
United States
1 day using the app
Channelwill replied March 27, 2024

Thank you so much for your kind words! We're delighted to hear that you found our service helpful and fast. Your satisfaction is our priority, and we're glad we could provide you with a positive experience. If you ever need assistance again in the future, please don't hesitate to reach out.

Best regards,
Mariadel 💗
Willdesk Customer Support 🌟

December 29, 2023

Excellent customer service

Denta Forma
Australia
3 months using the app
Channelwill replied December 30, 2023

Thank you for your kind words! 😊 We're thrilled to hear you had an excellent experience with our customer service. If you ever need assistance again, feel free to reach out! 👍🌟

Best regards,
Sophie | Loloyal Support 💫

April 4, 2024

The rep helping me today was fantastic and responded quickly

Glacial Petware
United States
17 days using the app
Channelwill replied April 6, 2024

We're thrilled to hear about your positive experience with our representative! 😊🚀 Providing swift and excellent support is what we strive for. If you ever need further assistance, don't hesitate to reach out!

Best regards,
Sophie 💗
Willdesk Customer Support 🌟

November 25, 2023

The app does what its supposed to do. It's always hard to set up a new app which is where support comes in. Live support, instantly responding, sorting out all my questions. Love it! All in 30 minutes to set up the app and understand the tool. With genuine, human help. Not redirecting me to help articles but answering my questions in a constructive way. In my case I spoke to Belle and I can say she is the reason I am choosing this app. Thank you!

Awesome Maps
Germany
About 1 hour using the app
Channelwill replied November 27, 2023

Thank you for taking the time to leave such a positive review! We are thrilled to hear that our support team was able to assist you in setting up the app quickly and effectively.💞 We pride ourselves on providing genuine, human help and we're glad that Belle was able to make such a positive impression on you. Thank you for choosing our app and please don't hesitate to reach out if you have any further questions or concerns!💗
Best Regards,
Nona|Willdesk Team

February 26, 2024

good customer service ,good APP

EVBASE-Premium EV&Tesla Accessories
Hong Kong SAR
20 days using the app
Channelwill replied February 27, 2024

Thank you for the positive feedback! 😊 We're delighted to hear that you found our app and customer good! If you have any further questions or concerns, feel free to reach out. Your satisfaction is our priority! 👍🚀

Best Regards,
Kim
Willdesk Support Team 🌟

February 28, 2024

Really good customer support and the app is well integrated to the webshop

Crateit
Denmark
About 20 hours using the app
Channelwill replied March 1, 2024

🌟 Thank you so much for your positive feedback! We're thrilled to hear that you've had a great experience with our customer support and that our app seamlessly integrates with your webshop. 😊 Your satisfaction is our priority, and we appreciate your support! If you ever need assistance, feel free to reach out. 🚀

Best regards,
Sophie | Willdesk Support 💫

August 12, 2024

Injectify
Canada
15 minutes using the app
Channelwill replied August 14, 2024

Thank you very much for taking the time to send us a 5 star review! 🌟 We are glad that you are happy with the service. We really appreciate your valuable feedback, as we continue to keep high standards to what we provide to users.

Please feel free to send us a message if you require any form of support.
We're available 24/7 to provide help. 😊👍

Thanks again!

Emma
Willdesk Customer Support of Channelwill.