Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface, easy setup, and top-notch customer support. They appreciate the live chat and FAQ features, noting their usefulness for online stores. The app is praised for its reliability and customization options, with a free version that's ideal for smaller websites. The support team is recognized for their quick and effective problem-solving. Merchants report increased sales and improved customer interaction, with many planning to upgrade their subscriptions due to positive experiences with recent updates.

August 28, 2022

Very good experience. Jessa is super helpful. It is super easy to manipulate and I believe that our customers will love this function.

Peng Tai
France
11 minutes using the app
Channelwill replied August 29, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Jessa|Willdesk Support

January 10, 2022

Very nice app, easy to use, helpful technicians, good for SEO ! Highly recommend as Google will show these in the search results.

Primine
Belgium
10 minutes using the app
Channelwill replied January 12, 2022

Hi there,

Thank you for your approval. Your support means a lot to us. If there is anything I can help with, please do not hesitate to contact us.
Thanks again for your support. Have a wonderful day!

Regards
Anne

January 17, 2023

Great customer service and it's nice to find an app that doesn't charge a monthly fee for just using the FAQ functionality. Highly recommend!

Camo Nets USA
United States
9 minutes using the app
Channelwill replied January 17, 2023

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Nona|Willdesk Support

July 13, 2022

They helped pretty fast to remove branding. It was a pleaasent experience with their support and this app is free.

PUFFLINE INC
United States
5 minutes using the app
Channelwill replied July 18, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Molly|Willdesk Support

April 27, 2023

seems like a pretty great app, easy to set up a help desk. Excited to see how the live chat works. Great support team :)

Wink Formula
Singapore
Channelwill replied April 28, 2023

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Nona | Willdesk Support

April 29, 2024

Vitopal
China
Over 1 year using the app
Channelwill replied April 30, 2024

Thank you for leaving us an excellent rating! 🎉 We're thrilled to know that you had a positive experience with us. If there's anything specific you loved or any suggestions you have for improvement, feel free to share! 🌟😊

Best Regards,
Kim 💞
Willdesk Team

February 25, 2024

Chat Charts
United Kingdom
6 days using the app
Channelwill replied February 26, 2024

Thank you for the ⭐⭐⭐⭐⭐ review! 🎉 We're thrilled to hear that you had a positive experience with us. If there's anything specific you loved or any suggestions you have for improvement, feel free to share! 🌟😊

Best Regards,
Sophie 💞
Willdesk Team

May 8, 2024

lelive
South Africa
About 2 hours using the app
Channelwill replied May 10, 2024

Thank you for leaving us an excellent rating! 🎉 We're thrilled to know that you had a positive experience with us. If there's anything specific you loved or any suggestions you have for improvement, feel free to share! 🌟😊

Best Regards,
Sophie 💞
Willdesk Team

February 12, 2024

NI LO PIENSES
Spain
About 21 hours using the app
Channelwill replied February 15, 2024

Thank you so much for taking time to leave a review. We're thrilled to know that you had a positive experience with our [product/service]. If there's anything else we can do to make your experience even better, feel free to let us know. 😊🙌 We continue to strive to serve you with the best service you deserved. Again, thank you and Have a nice day!

Best Regards,
Kim|Willdesk Team

December 13, 2023

Ehaho Official
China
About 2 months using the app
Channelwill replied December 17, 2023

🌟🌟🌟🌟🌟 Thank you for the five-star review! We're thrilled to hear you had a positive experience with our product/service. If you have any further feedback or suggestions, feel free to share. 😊 We appreciate your support!

Cheers,
Sophie|Willdesk Team💎