Reviews (765)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its user-friendly interface and easy setup, highlighting its effective live chat, FAQ sections, and multi-channel management. The customer support team, especially Sophie, Mariadel, and Nona, is frequently praised for responsiveness. It integrates smoothly with Shopify and is reliable on both web and mobile platforms, making it ideal for small businesses. The app offers a free version for startups and scalable paid options for growing companies, with customization capabilities and multilingual support enhancing the customer service experience. Merchants recommend it for its comprehensive features and exceptional support.
Refine
-
By rating
very helpful，live chat really on time，and the table is really clean，the help offered really helped a lot
Hello OSO
Thank you for taking time to share your positive experience with us ! Should you need any help along the way, just let us know. We are delighted to lend our hands.
All the best
Esther
感觉非常不错！它很容易上手，让我的聊天变得更加高效和愉快。我喜欢它简洁明了的界面设计，客服的快速响应也让我非常惊喜！而且免费的计划完全满足我现在的需求，白嫖帝王在此，总的来说，我会毫不犹豫地向我的朋友们推荐Willdesk！
感谢您的积极评价！我们很高兴听到您认为 Willdesk 易于使用，并提高了您的聊天效率和乐趣。我们的团队致力于为客户提供及时、有帮助的服务，因此我们很高兴听到您有这样的体验。我们感谢您的推荐，并期待继续满足您的需求。
- Sophie 💖
The fact that this app is completely free is just a bonus. They have the best customer service out of all the apps provided on this platform. Nona helped me out with all my queries and answered all my questions.
Thank you for your 5-star rating. We are quite glad to know that we were able to provide you with excellent service. We would greatly appreciate it if you could tell a friend about our app so that we can help more individuals. Please contact us at any time if you have any questions!! We will always be available to assist you!
Best Regard,
Nona|Willdesk
Buggy!
Hello there,
Your insights are invaluable to us, and we genuinely appreciate your effort in helping us enhance our app. 😇
After carefully reviewing the feedback aspects you encountered, our development team has been diligently working to identify and address these issues. We take your feedback seriously, and your input plays a crucial role in our commitment to delivering a seamless user experience. 😊
To ensure we address the specific concerns you raised, could you please provide more details about the bugs you encountered? Any additional information, such as error messages, steps to reproduce the issues, or specific scenarios where you noticed problems, will greatly assist us in pinpointing and resolving these issues efficiently. 🌹
Your cooperation is instrumental in our ongoing efforts to improve our app, and we want to assure you that your feedback is highly valued. We are committed to delivering a top-notch experience, and your input helps us achieve that goal. 🤗
Thank you once again for being an integral part of our user community and for sharing your thoughts with us. We look forward to hearing back from you and appreciate your continued support. 🌻
Sincerely,
Sophie | Willdesk Support
Great App and Great Support with Nona !!
there are a lot of functions and the best thing is its free and they will update constantly
Thank you for your 5-star rating. We are quite glad to know that we were able to provide you with excellent service. We would greatly appreciate it if you could tell a friend about our app so that we can help more individuals. Please contact us at any time if you have any questions!! We will always be available to assist you!
Best Regard,
Nona|Willdesk
i'm trying this app and so far I like, it has all the features I was expecting from day one. thank you
Hi there,
Thank you for your approval. Your support means a lot to us. And we will keep going to offer better service. If there is anything else we can help, please do not hesitate to contact us.
Thanks again for your support. Have a wonderful day~
Regards
Esther
This is the best livechat app I've ever seen, and the customer service is very nice. Highly recommend using it, you can scold me if it doesn't work well
Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!
Best Regards,
Molly|Willdesk Support
I am starting to use this app but so far it's been a great experience and very helpful customer service
Thank you for the wonderful review and for taking the time to share your feedback. Our priority is customer service and we are ecstatic that we met that mark! Customers like you make our job a pleasure. If you have any questions or problems just send a message on the live chat anytime we are open 24/7.
Best Regards,
Nona| Willdesk Support
Great App! Totally Free App including all the upgrades. Kelly is the best and helped me so fast. love it.
Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, feel free to contact us on live chat and email.
Best Regards,
kelly|Willdesk Support
So far so good. They're still working on integrations with social media and the iOS app but I like how many more customizations I can add here than in the Shopify Inbox app.
Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!
Best Regards,
Nona|Willdesk Support