Reviews (781)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its scalability and diverse features, particularly the live chat function that boosts customer interaction. It's easy to use, integrates smoothly with Shopify, and offers responsive customer support. The app is cost-effective, with a free version that includes valuable features. Customization options and multilingual support cater to various business needs, while integrated FAQ sections enhance customer service efficiency.

December 3, 2022

Even wat zaken aanpassen om het te laten werken zoals wij voor ogen hebben. Wat een fijne support, vriendelijk, behulpzaam, snel en erg duidelijk. ECHTE TOPPER!

Graey
Netherlands
41 minutes using the app
Channelwill replied December 4, 2022

Bedankt voor het geven van een 5-sterren review. We zijn erg dankbaar om te voelen dat we u goed van dienst zijn geweest. We zullen uw steun zeer op prijs stellen door ons bij uw vriend aan te bevelen over onze app, zodat we hulp kunnen verspreiden onder andere mensen. Als u vragen heeft, kunt u altijd contact met ons opnemen!! We zullen er altijd voor u zijn om te dienen!

Vriendelijke groeten,
Mariadel|Willdesk-ondersteuning

June 13, 2022

Very fast and efficient information. Great help in a matter of minutes.
I have a good feeling about this one, let's hope they don't disappoint.

Junebird Shop
United States
40 minutes using the app
Channelwill replied June 13, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, feel free to contact us on live chat and email.

Best Regards,
Molly|Willdesk Support

June 29, 2022

The service is very good. The interface of this app is also nice and simple to use. It will be better if there is the function like bot chatting.

Astarin
United States
39 minutes using the app
Channelwill replied June 30, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to service!

Best Regards,
Molly|Willdesk Support

October 7, 2023

good

ArcDroid CNC
Hong Kong SAR
38 minutes using the app
Channelwill replied October 8, 2023

Thank you for sharing your positive experience with our customer service team and our app! 😊💫If you have any further questions or need assistance with anything, please don't hesitate to reach out to us. We're always here to help! 💝💝
-nona😇

May 3, 2023

The customer service team is large and professional. Their service is excellent, and they respond very quickly.

BUWUS
United States
37 minutes using the app
Channelwill replied May 3, 2023

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Mia | Willdesk Support

August 31, 2022

Great customer support! 100% recommend for your customer support help desk. I'm interested howe well it will turn out in practice. but so far so good

Venom Love
United Kingdom
36 minutes using the app
Channelwill replied September 2, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Nona|Willdesk Support

June 20, 2022

The app is so awesome. The cost is really reasonable and it has the best customer service. Their features can really help you save bunch time

furhoney
United States
34 minutes using the app
Channelwill replied June 21, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to service!

Best Regards,
Molly|Willdesk Support

May 13, 2022

A good application to have a complete chat in your shop. The customer service is also very friendly and understandable. I recommend it.

Ökovor
Spain
32 minutes using the app
Channelwill replied May 15, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, feel free to contact us on live chat and email.

Best Regards,
Ellyssa|Willdesk Support

June 16, 2023

So far loving the user friendliness of the Willdesk and the customer support on their chat is extremely helpful. Would definitely recommend for those that want a comprehensive chat and FAQ app!

Strength of One
United States
23 minutes using the app
Channelwill replied June 16, 2023

Thank you for your positive feedback! We are glad to hear that you are enjoying the user experience and finding our customer support helpful. We appreciate your recommendation and look forward to continuing to provide you with the best service possible.

- Mariadel 💖

March 9, 2022

I used this app to add live chat & FAQ page to my website and it works reaaally well! Besides, do appreciate the kind and warm help from Esther.

GNEPH
China
21 minutes using the app
Channelwill replied March 18, 2022

Wonderful!! Thank you so much for your approval! We are glad that we can help you. Should you need any help, just let us know. We are delighted to lend our hands. Esther