Reviews (775)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its scalability, ease of use, and comprehensive customer interaction tools like live chat, web forms, and FAQ sections. It's noted for its straightforward setup and seamless Shopify integration, enhancing user experience and customization. The responsive customer support, particularly from team members like Mariadel, Sophie, and Nona, is frequently praised. Additionally, its multilingual support and cost-effectiveness make it a preferred choice for improving customer service efficiency and satisfaction.

May 31, 2022

perfectly worked. The page is clean and simple to set up. Free upgrade package available.
国人可以放心使用,提供中文支持。客服态度非常好

Hengchu Store
China
18 minutes using the app
Channelwill replied June 13, 2022

非常感谢您在我们的应用程序上留下宝贵的评论! !您的支持和建议永远是wiildesk前进的最大动力!我谨代表所有团队成员向你们表示最诚挚的感谢! !

祝你生意兴隆,财源广进!
Kelly|Willdesk 支持

January 17, 2023

Super fast respond and very helpful. Thanks Mia and Willdesk team. Will support your app longterm!!!

Giftago
Vietnam
17 minutes using the app
Channelwill replied January 17, 2023

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Mia|Willdesk Support

February 25, 2023

Mariazell ist die beste! Bisher funktioniert die App gut, ich habe sie aber noch keinem Härtetest unterzogen. Das folgt noch.

SENNARIEHN
Germany
16 minutes using the app
Channelwill replied February 26, 2023

Vielen Dank, dass Sie uns eine 5-Sterne-Bewertung gegeben haben. Wir sind wirklich dankbar, dass wir Sie gut bedient haben. Wir werden Ihre Unterstützung sehr zu schätzen wissen, indem Sie uns an Ihre Freunde für unsere App weiterempfehlen, damit wir anderen Menschen helfen können. Wenn Sie Fragen haben, kontaktieren Sie uns bitte jederzeit!! Wir werden immer für Sie da sein!
Mit freundlichen Grüßen,
Mariadel|Willdesk-Support

January 17, 2023

Great customer service and it's nice to find an app that doesn't charge a monthly fee for just using the FAQ functionality. Highly recommend!

Camo Nets USA
United States
9 minutes using the app
Channelwill replied January 17, 2023

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Nona|Willdesk Support

July 13, 2022

They helped pretty fast to remove branding. It was a pleaasent experience with their support and this app is free.

PUFFLINE INC
United States
5 minutes using the app
Channelwill replied July 18, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Molly|Willdesk Support

April 27, 2023

seems like a pretty great app, easy to set up a help desk. Excited to see how the live chat works. Great support team :)

Wink Formula
Singapore
Channelwill replied April 28, 2023

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Nona | Willdesk Support

October 12, 2024

Newmamz - autour de bebe
France
About 1 year using the app
Channelwill replied October 14, 2024

Thank you for taking the time to leave us a fantastic rating! We are delighted that you're happy with Willdesk. We really appreciate your feedback, as we always try to improve users overall experience.

Feel free to contact us anytime for suggestions, questions and support. We are available 24/7 to provide assistance.

Thank you again!

Kim
Willdesk Customer Support Team of Channelwill

September 24, 2024

Our Highest Mantra (OHM)
United States
12 months using the app
Channelwill replied September 30, 2024

Thank you for taking the time to leave 5-stars! We are delighted that you're happy with Willdesk. We really appreciate your feedback, as we always try to improve users overall experience.

Feel free to contact us anytime for suggestions, questions and support. We are available 24/7 to provide assistance.

Thank you again!

Emma
Willdesk Customer Support Team of Channelwill

October 1, 2024

Ethereal
Australia
7 days using the app
Channelwill replied October 4, 2024

Thank you for taking the time to leave us a fantastic rating! We are delighted that you're happy with Willdesk. We really appreciate your feedback, as we always try to improve users overall experience.

Feel free to contact us anytime for suggestions, questions and support. We are available 24/7 to provide assistance.

Thank you again!

Kim
Willdesk Customer Support Team of Channelwill

September 10, 2024

Orah Hair
United States
9 days using the app
Channelwill replied September 12, 2024

Thank you for taking the time to leave 5-stars! We are delighted that you're happy with the app. We really appreciate your feedback, we always try to improve user experience.

Feel free to contact us anytime, we are available 24/7 to provide assistance.
Thank you again!

Emma
Willdesk Customer Support Team