Reviews (739)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface, easy setup, and robust features. The live chat function is praised for its efficiency and customization options, including order tracking. The seamless integration with Shopify and quick access to detailed customer information is appreciated. The support team, particularly Sophie and Nona, are recognized for their prompt and knowledgeable responses. The app's multilingual support and unified inbox for various channels like Live chat, Email, Whatsapp, and Messenger are also valued. Even the free version is commended for its excellent support and value for money. Merchants appreciate the app's ability to enhance sales, improve customer interaction, and add a professional touch to websites.

November 16, 2023

Kensui
United States
4 months using the app
Channelwill replied November 18, 2023

🚀 We're thrilled to know you had a positive experience. If there's anything specific you loved or if you have more feedback to share, feel free to let us know. We're here to assist you! 👍🌈🎉
Best Regards,
Nona|Willdesk Live Chat Team

November 27, 2023

Filter Flair
United Kingdom
About 2 months using the app
Channelwill replied November 29, 2023

🌟 Thank you so much for the awesome five-star review! We're thrilled to hear that you had a positive experience with our [product/service]. If there's anything else we can do to make your experience even better, feel free to let us know. 😊🙌

Best Regards,
Sophie|Willdesk Team

January 20, 2024

BIFAMO
Türkiye
About 1 hour using the app
Channelwill replied January 21, 2024

🌟🌟🌟🌟🌟 Thank you so much for the five-star review! We're thrilled to hear you had a positive experience. 😊 Your feedback means a lot to us! If you ever have more to share or any suggestions, feel free to reach out. 🚀 #HappyCustomer

Best regards,
Sophie | Willdesk Support

November 16, 2023

HYPER GOGO
Hong Kong SAR
3 months using the app
Channelwill replied November 18, 2023

🌟 Thank you so much for your kind words! We're thrilled to hear that you find our application support excellent. If you ever need assistance or have any questions, feel free to reach out. 😊🙌
Best Regards,
Nona|Willdesk Live Chat Team

November 11, 2023

BAAKD LTD
United Kingdom
3 months using the app
Channelwill replied November 12, 2023

🌟🌟🌟🌟🌟 Thank you so much for the five-star rating! 🙌 We're thrilled to hear you had a positive experience! If you ever need assistance or have feedback, feel free to reach out. 😊👍 #HappyCustomer #FiveStarReview

Sophie|Willdesk Support Team🥰

January 4, 2024

Beishi
China
6 days using the app
Channelwill replied January 5, 2024

Thank you so much for taking the time to rate our app. We truly appreciate your feedback and are thrilled to know that you had a positive experience with us.

At Willdesk, we are committed to delivering exceptional service and are always looking for ways to improve. If there's anything specific you enjoyed about your experience or if there are any areas where you think we could enhance our service further, we'd love to hear more from you.

Your insights are valuable to us, and we are dedicated to ensuring that each customer has an excellent experience. We look forward to the opportunity to exceed your expectations in the future.

Best regards,
Mariadel

October 19, 2023

MIBOUTIK
Spain
2 months using the app
Channelwill replied October 20, 2023

Thank you for the 5-star review! We're thrilled to hear you had a great experience with us. We appreciate your support and look forward to serving you again.

- Mariadel / Willdesk Customer Support

November 10, 2023

Conscious Breathing
United States
About 6 hours using the app
Channelwill replied November 11, 2023

Thank you for the five-star rating! 🌟 We're thrilled to hear you had a positive experience! If you have any feedback or suggestions, feel free to share. 😊

Sophie|Willdesk Support Team🥰

September 19, 2023

AtomArtColor
Canada
About 16 hours using the app
Channelwill replied September 20, 2023

Thank you for the rating! We're thrilled to hear that you're enjoying our live chat app. If you ever have any questions or feedback in the future, feel free to reach out. We're here to help and continuously improve your experience.

- Mariadel