Reviews (781)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its scalability and diverse features, particularly the live chat function that boosts customer interaction. It's easy to use, integrates smoothly with Shopify, and offers responsive customer support. The app is cost-effective, with a free version that includes valuable features. Customization options and multilingual support cater to various business needs, while integrated FAQ sections enhance customer service efficiency.

May 12, 2024

ottima app per la gestione dell'assistenza clienti, ci sono molte funzioni utilissime e fa perfettamente il suo lavoro.
menzione d'onore per l'assistenza, sempre gentile e disponibile per qualsiasi necessità.
5 stelle meritatissime

Games Time Aversa
Italy
About 8 hours using the app
Channelwill replied May 14, 2024

Grazie mille per la tua recensione fantastica! Siamo felici di sapere che la nostra app per la gestione dell'assistenza clienti ti è stata utile e che ha soddisfatto le tue aspettative. Siamo particolarmente lieti che tu abbia apprezzato il nostro team di assistenza, che si impegna sempre a fornire un servizio gentile e disponibile.

Le tue 5 stelle sono molto apprezzate! Se hai bisogno di ulteriori assistenza o hai qualche suggerimento, non esitare a contattarci.

Cordiali saluti,
Mariadel / Willdesk Customer Support

May 15, 2024

Los mejores en servicio al cliente, los recomendamos totalmente.

STLTH VAPE Colombia
Canada
Over 1 year using the app
Channelwill replied May 17, 2024

Muchas gracias por su fantástico comentario. Estamos encantados de saber que considera que nuestro servicio de atención al cliente es el mejor y que nos recomienda encarecidamente. Proporcionar un servicio al cliente excepcional es la esencia de lo que hacemos, y es increíblemente gratificante saber que hemos tenido un impacto positivo en su experiencia. Si alguna vez tiene más preguntas o necesita ayuda, no dude en ponerse en contacto con nosotros. Siempre estamos aquí para ayudarle.

Un cordial saludo,
Kim|Equipo de Soporte Willdesk

January 2, 2024

very good

Linkifun
China
3 months using the app
Channelwill replied January 3, 2024

Thank you so much for your positive feedback! 😊 We're thrilled to hear that you had a great experience with our [product/service]. If you have any more thoughts to share or if there's anything specific you loved, feel free to let us know! 🌟

Best regards,
Sophie | Loloyal Support 💫

December 5, 2023

Great support, it is a great app which fulfills all our wishes

DUEROS
Andorra
1 day using the app
Channelwill replied December 6, 2023

Thank you so much for your positive feedback! 🌟 We're thrilled to hear that our app has met all your expectations and that our support has been helpful. If you have any more wishes or questions, feel free to reach out. We appreciate your support! 🙌

Best Regards,
Sophie|Willdesk Team

December 2, 2023

Excelente atendimento, foi muito prestativa a Sophie e me ajudou com tudo que precisava! Mesmo sem falar inglês ela foi compreensível com o tempo para que eu pudesse acessar o Google Tradutor e entendesse todas as suas mensagens

Minha loja
Brazil
About 17 hours using the app
Channelwill replied December 3, 2023

Muito obrigado pelas suas amáveis palavras! 😊 Fico feliz por saber que teve uma excelente experiência com o nosso serviço e que a Sophie foi capaz de o ajudar eficazmente. Agradecemos a sua compreensão, e é maravilhoso saber que a comunicação foi facilitada pelo Google Translate. Se tiver mais alguma dúvida ou precisar de ajuda no futuro, sinta-se à vontade para entrar em contacto! 🙌🏼

Com os melhores cumprimentos,
Sophie|Willdesk Team

November 22, 2023

Great support!

Burplee
United States
About 2 months using the app
Channelwill replied November 25, 2023

Thank you for your review! We're glad to hear that you think our product is cool. Is there anything specific that you particularly liked about it?💞 We always appreciate feedback from our customers to help us improve and continue to provide the best possible experience.💞
Best Regards,
Sophie|Willdesk Support Team

November 27, 2023

Great customer service

Flossies place
United Kingdom
5 days using the app
Channelwill replied November 29, 2023

Thank you for your kind words! 🌟 Our team is thrilled to hear that you had a positive experience with our customer service. If you have any more feedback or if there's anything else we can assist you with, feel free to let us know! 😊👍

Best Regards,
Sophie|Willdesk Team

April 2, 2024

good

Alliwava Official Site | Mini Computer | Projector
Hong Kong SAR
8 days using the app
Channelwill replied April 3, 2024

Thank you so much for taking the time to leave us a 5-star review! We're thrilled to hear that you had a positive experience with us. Your feedback is incredibly valuable to us as we strive to provide the best service possible.

Best regards,
Mariadel 💗
Willdesk Customer Support 🌟

May 8, 2024

muy buen servicio de parte de aplicacion por medio de la asistente Sofia, encantado

CLIC Shopping
Colombia
About 1 month using the app
Channelwill replied May 10, 2024

¡Nos alegra mucho escuchar eso! 😊💫 Agradecemos tu amable comentario y estamos encantados de que hayas disfrutado del servicio proporcionado por nuestra asistente, Sofía. Si necesitas ayuda en el futuro, no dudes en contactarnos. ¡Gracias por elegirnos! 🌟

Saludos cordiales,
Sophie 💞
Equipo de Willdesk

February 19, 2024

Great customer service. Quick, friendly and informative.

Silk Closet
Australia
About 1 hour using the app
Channelwill replied February 22, 2024

Thank you so much for your review! We're thrilled to hear that you had a great experience with our customer service team. Providing quick, friendly, and informative support is always our goal, and we're glad to know that we were able to meet your expectations. If you ever need assistance in the future, don't hesitate to reach out. We're here to help!

Best Regards,
Nona 💞
Willdesk Team