Related categories

Live Chat,Help Center,FAQ Page

Helpdesk,Helpcenter,LiveChat,Track,Facebook Messenger,Whatsapp

Shopify app insights
  • Popular with businesses in the United States

Free plan available

App highlights

  • Seamless workflow: use directly in Shopify admin

  • Up-to-date tech: works with the latest themes

Provide you the best customer support service-willdesk

Key values section

HelpDesk for customer service

Manage customer support on Live Chat, Email, Facebook, Instagram, and Whatsapp from one inbox, Stop switching all day long.

Turn browsers to customers

Chat live with visitors, give product recommendations, share coupons, and convert them to customers.

Powerful help center widget

Let customers resolve issues like "Where is my order" with a powerful order tracking widget, before reaching agents. 24/7 live chat support.

App details

Live Chat,Help Center,FAQ Page

Live Chat,Help Center,FAQ Page

Willdesk, born to support you to provide the best customer service, is a helpdesk that allows your customer service team to manage all of your support, and customer service in one place.

Top Shopify stores use Willdesk to reduce ticket first response time and increase the efficiency of their customer support teams.

We totally know how hard and stunning it is for you to manage customers’ tickets from different platforms, for example, live chat, Whatsapp, contact us page, email, Facebook, Instagram, etc. that's why we created Willdesk.

As opposed to solutions like Zendesk, Willdesk has an extremely powerful integration with Shopify, so that you can see order details for a customer, and refund, cancel, and duplicate orders without leaving the helpdesk app.

6 reasons why you should choose Willdesk

1. Provide Customer Service On Every Channel

*Manage conversations from live chat, Whatsapp, Messenger contact us page and email in one helpdesk.

*See the full customer live chat and message history across different channels in one view.

*Support for multiple store management in one inbox.

2. Cut Customer Support Time In Half

*Respond instantly with live chat.

*See customer support details and orders right next to the ticket.

3. Automatically reduce 30% of customer queries.

*Show the Order Tracking, FAQ, and more functionality for customers to resolve more than 30% of issues before reaching agents.

*Integrated with Parcel Panel and Trackingmore, no need to install any third tracking apps.

*Service assistant for Dropshiping(Oberlo, etc).

4. Increase Conversions And Revenue

*Live Chat with customers currently in your store.

*Provide helpful service according to their purchase and communication history.

*Powerful mobile terminal, supporting Apple and Android, convenient for users to handle user issues anytime, anywhere.

5. Help to build your brand

*Easily customize styling, and branding to match your website. Enable customers to see orders, track packages & browse FAQs in LiveChat.

6. Multilingual

*Set up live chat & help center in English, Spanish, Dutch, Norwegian, German, French, and others over 40+. Don't see your language here? Contact us and we'll add it.

Feel Free to contact us whenever you need our help

24/7 Live Chat Support (Deutsch, Español,Français,Italiano,Português,Hindī,汉语, etc.)

Launch date

Integrates with

  • TrackingMore
  • Parcel Panel
Live Chat,Help Center,FAQ Page

Live Chat,Help Center,FAQ Page

Willdesk, born to support you to provide the best customer service, is a helpdesk that allows your customer service team to manage all of your support, and customer service in one place.

Top Shopify stores use Willdesk to reduce ticket first response time and increase the efficiency of their customer support teams.

We totally know how hard and stunning it is for you to manage customers’ tickets from different platforms, for example, live chat, Whatsapp, contact us page, email, Facebook, Instagram, etc. that's why we created Willdesk.

As opposed to solutions like Zendesk, Willdesk has an extremely powerful integration with Shopify, so that you can see order details for a customer, and refund, cancel, and duplicate orders without leaving the helpdesk app.

6 reasons why you should choose Willdesk

1. Provide Customer Service On Every Channel

*Manage conversations from live chat, Whatsapp, Messenger contact us page and email in one helpdesk.

*See the full customer live chat and message history across different channels in one view.

*Support for multiple store management in one inbox.

2. Cut Customer Support Time In Half

*Respond instantly with live chat.

*See customer support details and orders right next to the ticket.

3. Automatically reduce 30% of customer queries.

*Show the Order Tracking, FAQ, and more functionality for customers to resolve more than 30% of issues before reaching agents.

*Integrated with Parcel Panel and Trackingmore, no need to install any third tracking apps.

*Service assistant for Dropshiping(Oberlo, etc).

4. Increase Conversions And Revenue

*Live Chat with customers currently in your store.

*Provide helpful service according to their purchase and communication history.

*Powerful mobile terminal, supporting Apple and Android, convenient for users to handle user issues anytime, anywhere.

5. Help to build your brand

*Easily customize styling, and branding to match your website. Enable customers to see orders, track packages & browse FAQs in LiveChat.

6. Multilingual

*Set up live chat & help center in English, Spanish, Dutch, Norwegian, German, French, and others over 40+. Don't see your language here? Contact us and we'll add it.

Feel Free to contact us whenever you need our help

24/7 Live Chat Support (Deutsch, Español,Français,Italiano,Português,Hindī,汉语, etc.)

Launch date

Integrates with

  • TrackingMore
  • Parcel Panel

Pricing

Free

Free

  • Unlimited agent seats
  • 100 conversations
  • Order track 20 orders
  • Live Chat & Email
  • Help Center (FAQ)
  • Whatsapp
  • Messenger
  • Multiple stores

Basic

$9.90/month

  • Unlimited agent seats
  • 500 conversations
  • Order track 200 orders
  • Live Chat & Email
  • Help Center
  • Whatsapp
  • Messenger
  • Multiple stores

Pro

$29.90/month

  • Unlimited agent seats
  • 2000 conversations
  • Order track 2000 orders
  • Live Chat & Email
  • Help Center
  • Whatsapp
  • Messenger
  • Multiple stores

Advance

$99.90/month

  • Unlimited agent seats
  • Unlimited conversation
  • Order track Unlimited orders
  • Live Chat & Email
  • Help Center
  • Whatsapp
  • Messenger
  • Multiple stores

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Reviews

5.0 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars

List of reviews

Filter and sort reviews

  • Healthy Meal

    Location France

    J'ai utilisé cette application pour mettre en place ma FAQ sur ma boutique en ligne, efficace et rapide

  • Soulful Beauty

    Location United Arab Emirates

    great experience with this application. it has a lot of features and it looks nice. i do appreciate their costumer service team, Mariadel was really helpful to me.

  • Graey

    Location Netherlands

    Even wat zaken aanpassen om het te laten werken zoals wij voor ogen hebben. Wat een fijne support, vriendelijk, behulpzaam, snel en erg duidelijk. ECHTE TOPPER!

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