Live Chat,Help Center,FAQ Page
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Highlights
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Based in United States
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Works with the latest themes
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Use directly in Shopify admin
The excellent merchants grow through exceptional and cost-effective Ecommerce help desk
Willdesk manages orders from customers and inbox messages from Email, Live chat, Messenger, and Social media in one platform, making your customer service efficient. A dedicated FAQ feature combined with an integrated Order Tracking system can save you a great amount of time and cost on processing over 70% of common issues such as "Where is my order"—no need to install any other Order Tracking APP. And you can revert to your customers through the Willdesk mobile app. Contact us 24/7 for help.
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Branded Self-service widget, integrate with Order Tracking, FAQ, Contact form.
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Boost sales through live chat, convert valuable visitors into buyers.
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Manage the inbox tickets from multiple social media, Emails in one platform.
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Get complete customer index, providing service to boost sales through CRM.
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Multi-store integration with support for customization of Fonts, FAQs, and Style
Pricing
Free
Free
- Unlimited agent seats
- 50 conversations
- Order track 20 orders
- Live Chat & Email Integration
- FAQ page
- Messenger
- Multiple stores
Basic
$9.90/month
- Unlimited agent seats
- 300 conversations
- Order track 200 orders
- Live Chat & Email
- Help Center
- Messenger
- Multiple stores
Pro
$29.90/month
- Unlimited agent seats
- 2000 conversations
- Order track 2000 orders
- Live Chat & Email
- Help Center
- Messenger
- Multiple stores
Advance
$99.90/month
- Unlimited agent seats
- Unlimited conversation
- Order track Unlimited orders
- Live Chat & Email
- Help Center
- Messenger
- Multiple stores
Free
Free
- Unlimited agent seats
- 50 conversations
- Order track 20 orders
- Live Chat & Email Integration
- FAQ page
- Messenger
- Multiple stores
Basic
$9.90/month
- Unlimited agent seats
- 300 conversations
- Order track 200 orders
- Live Chat & Email
- Help Center
- Messenger
- Multiple stores
Pro
$29.90/month
- Unlimited agent seats
- 2000 conversations
- Order track 2000 orders
- Live Chat & Email
- Help Center
- Messenger
- Multiple stores
Advance
$99.90/month
- Unlimited agent seats
- Unlimited conversation
- Order track Unlimited orders
- Live Chat & Email
- Help Center
- Messenger
- Multiple stores
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
546 reviews
Very useful app, the key is that their customer service is very good, basically you can consult at any time, which is a savior for emergencies
Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!
Best Regards,
Nona|Willdesk Support
WARNING: This app automatically modifies your stores live theme.liquid and activates its own widget immediately on install! This is the first time I've come an app that makes active modifications to the live theme without even a hint that any changes have been made. If I hadn't done my diligence exploring the settings and noticing the widget was already enabled and active, I would have unknowingly had a UI element interfering with my existing theme and confusing customers.
The fact that these code changes are made automatically without consent or notice is bad enough, but beyond that there isn't even a proper uninstall option to automatically remove the code - all you get is a blurb in the FAQ section with an unreadably small screenshot with a red box around the added code and instructions to delete it. Of course the box also includes the final closing HTML body tag which needs to stay in the file, so if you miss that you might just break your site in the process.
To the developer: add a welcome splash page that has a button to apply the code change to the theme, do not auto-activate intrusive store page UI features, and make a proper uninstall option to have the app remove code changes.
Hello There,
Thank you for your feedback, we are sorry for the inconvenience we had caused you. The app will enable automatically once you have done the initial requirements after you installed our app. And towards the help article in uninstalling the app, we will optimize the article and have our customers a better understanding and clear instructions before installing the app and when planning to uninstall the app.😊
Our development team will also consider your suggestions in developing the app and especially the app function.😊To properly address your issue allow us to reach the Willdesk Support Team and we will arrange for you with one of our customer support experts and tech support to solve all the problem you encounter. Feel free to leave us a message in live chat and at the email address: support@willdesk.email.
With your simple suggestion, feedback, and response we can help each other grow.
Best Regards,
Nona Willdesk SUpport Team
Nona was very helpful and helped me link my store's business email account to Willdesk's email function. The response time was very quick.
Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!
Best Regards,
Nona|Willdesk Support
Built by Channelwill
Support
Send a messagesupport@willdesk.email
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