Willdesk: Live Chat&AI Chatbot
- Pricing
-
Free to install. Free trial available.
- Highlights
- Popular with businesses in United States
- Works with the latest themes
- Rating
- 4.9 (774)
- Developer
- Channelwill
Featured images gallery
Turn customer service into a profit center with Willdesk all-in-one support & marketing platform.
Willdesk, from ChannelWill, with order tracking, FAQ page, help center, help desk, email, live chat, chatbot, messenger, Instagram, WhatsApp, social media, ticketing system, multiple stores, parcel panel, TrackingMore API, front, freshdesk integrated into one platform, no need to install other tracking apps. Willdesk works with Shopify Flow to help you turn your customer service into a profit center, and streamline your Shopify store operations. Also, revert customers through the mobile app.
- Branded Self-service widget, integrate with Order Tracking, FAQs, Contact form.
- Increase sales with live chat, boost efficiency with a preset Help center.
- Manage the inbox tickets from multiple social media, Email in one platform.
- Get complete customer index, Integrate with Klaviyo, Mailchimp, Privy, SMSBump
- Multi-store integration with support for customization of Fonts, FAQs, and Style
- Highlights
- Popular with businesses in United States
- Works with the latest themes
Languages
English, Chinese (Simplified), Chinese (Traditional), French, German, Portuguese (Portugal), Portuguese (Brazil), Italian, Spanish, Japanese, Polish, Danish, Norwegian (Bokmål), Dutch, Turkish, Slovak, Somali, Slovenian, and Turkmen
Works with
Shopify Flow, Checkout, Parcel Panel, Loloyal loyalty, Klaviyo,Mailchimp,One, TrackingMore, EcomSend Pop Ups, Gmail, Zoho,Outlook, Godady, Dropshipman,SEO Ant, Messsenger，Microsoft 365All features
Real-time messaging
- AI chatbots
- Live chat
- Email chat
- Social media
- Agent analytics
- Encryption
Automated responses
- FAQs
- Quick replies
Customization
- Color and font
- Emojis and stickers
- Chat window
- Business hours
- Welcome messages
- Chat buttons
- Tagging
- Chat assignment
- Chat flows
- Agent avatar
Channels
- Live chat
- Chatbot
- Social media
- Self-service
- Help center
- Contact form
- FAQs
Workflow automation
- Auto-reply
- Response templates
- Ticketing
- Auto-assign
- Tagging
- Order tracking
- Feedback surveys
- Multi-language
- Multi-store
- Reports
Real-time messaging
Automated responses
Customization
Channels
Workflow automation
Pricing
Free
Free to install
For a customized plan, please contact us!
- Unlimited agent
- 1 store
- 20 conversations
- Order track 20 orders
- Live Chat
- Email Integration
- Unlimited FAQ
- Messenger
Starter
$16.90 / month
or $152.25/year and save 25%
$12 per each additional 100 conversations
- [Early Bird Offer $11.83]
- Unlimited agent seats
- 100 conversations
- Order track 100 orders
- Live Chat & Email
- Help Center
- Social media
7-day free trial
Basic
$42.90 / month
or $360.36/year and save 30%
$12 per each additional 100 conversations
- [Early Bird Offer $30.03]
- Unlimited agent seats
- 500 conversations
- Order track 500 orders
- Live Chat & Email
- Help Center
- Social media
7-day free trial
Pro
$149.90 / month
or $1,259.16/year and save 30%
$10 per each additional 100 conversations
- [Early Bird Offer $104.93]
- Unlimited agent seats
- 2000 conversations
- Order track 2000 orders
- Live Chat & Email
- Help Center
- Social media
7-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews (774)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for its scalability, ease of use, and comprehensive customer interaction tools like live chat, web forms, and FAQ sections. It's noted for its straightforward setup and seamless Shopify integration, enhancing user experience and customization. The responsive customer support, particularly from team members like Mariadel, Sophie, and Nona, is frequently praised. Additionally, its multilingual support and cost-effectiveness make it a preferred choice for improving customer service efficiency and satisfaction.
Very good support. They where presistant and worked to solve my problem.
Thank you so much for taking the time to leave an amazing review! We're very proud to hear that you are happy with the support .We really appreciate your feedback. We are committed to maintaining high standards in user experience in using the platform.
Feel free to contact us anytime as you require, we are available 24/7 to provide help. Thank you again!
Emma
Willdesk Customer Support Team
Mariadel, was an absolute joy to work with. She quickly fixed what I asked and needed assistance with and explained the process thoroughly. I appreciate this service desk platform.
Thank you so much for leaving an amazing review! We are glad to hear that you are happy with the support. We really appreciate your feedback and we are committed to maintain high standards in the service that we provide.
Feel free to contact us anytime, we are available 24/7 to provide assistance as you require.
Many thanks again!
Emma
Willdesk Customer Support of Channelwill
I am speechless at how incredibly happy I am with the Helpdesk app (and the helpdesk behind it) from Willdesk. The helpdesk guides me with so much patience and attention. The app itself is very nice. Both in the free version and in the basic version, you can go a long way as a small business in offering service to your customers. Perhaps when my business starts running, I can go for the more advanced version.
I miss one or two features (like the visitors log/ analytics ) that I would have liked to see, but perhaps it will be available in the future. Because what I have now, I find the most important and I have been looking for a long time.
So highly recommended for small businesses.
Special thanks to Mariadel and Kim, for all their help, patience and thinking along.
Thank you for taking the time to leave a very nice review! We really appreciate the feedback and making the best user experience is our primary goal. We aim to continue to improve the services we are providing and we are glad that you are happy with the support provided.
Regarding logs and analytics, kindly send us a message with details and specifics of your request and we will be happy to discuss this with the team if this is something that needs to be added in the app.
Thank you again!
Emma
Willdesk Customer Support of Channelwill
Support
Channelwill can answer any questions you have about Willdesk: Live Chat&AI Chatbot.
Developer
WORK SPACE B15 ON 2/F, WING CHEUNG IND BLDG 58 - 70 KWAI CHEONG, Hong Kong, HK, 999077, HK
Resources
Launched
February 22, 2021
Featured in
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