Willdesk: Live Chat&AI Chatbot

Willdesk: Live Chat&AI Chatbot

Pricing
Free plan available. Free trial available.
Popular with stores like yours
Based in United States
Highlights
Works with the latest themes
Rating
4.8 (407)
Developer
Channelwill

AI Customer Service Automation | Instant Ticket Resolution,24/7 Omni-Channel Support with AI Chatbot

Willdesk by Channelwill powers e-commerce support with AI automation (GPT-4): Order tracking, returns, cancellations, address updates via smart AI agent. Unifies email, livechat & social (Instagram/Messenger/WhatsApp) in a ticketing system. Smart Workflow Builder: Auto-cart recovery, product recommendations, ticket routing & instant FAQ responses. Deeply integrated with Shopify and ParcelPanel/TrackingMore /Dropshipman/Loloyal: streamline customer service. Branding: Custom HelpCenter,FAQ pages.

Willdesk by Channelwill powers e-commerce support with AI automation (GPT-4): Order tracking, ... more
  • Branded Self-service widget,with Trackingmore API default, no extra tracking app
  • AI-Driven Omnichannel: Product Recommendations, Emotion Detection, After-Sales
  • Manage the inbox tickets from multiple social media, Chat, Email in a help desk
  • Get complete customer index, Integrate with Klaviyo, Mailchimp, Privy, SMSBump
  • Multi-store integration with support for customization of Fonts, FAQs, and Style
Popular with stores like yours
Based in United States
Highlights
Works with the latest themes

Languages

English, Chinese (Simplified), Chinese (Traditional), French, German, Portuguese (Portugal), Portuguese (Brazil), Italian, Spanish, Japanese, Polish, Danish, Norwegian (Bokmål), Dutch, Turkish, Finnish, Korean, Swedish, Czech, Norwegian, and Thai

Works with

  • Checkout
  • Shopify Flow
  • Parcel Panel, Loloyal loyalty
  • Klaviyo,Mailchimp,One
  • TrackingMore, EcomSend Pop Ups
  • Gmail, Zoho,Outlook, Godady
  • Dropshipman,SEO Ant
  • Messsenger,Microsoft 365

Pricing

Free

Free

  • Unlimited agent
  • 1 store
  • 20 conversations
  • Live Chat, Contact form, Order tracking
  • Email & Social media Integration
  • Macro, Quick response, Help center
  • 1000 Products AI learning
  • 24/7 customer service

Starter

$16.90 / month

or $152.25/year and save 25%

$12 per each additional 100 conversations. Charges for AI agents depend on usage.

  • [Early Bird Offer $10.14]
  • 1 store
  • 100 conversations
  • Automation bot
  • Custom FAQ domain
  • FAQ premium templates
  • 100 limited free order tracking quota

7-day free trial

Basic

$42.90 / month

or $360.36/year and save 30%

$12 per each additional 100 conversations. Charges for AI agents depend on usage.

  • [Early Bird Offer $25.74]
  • 3 stores
  • 500 conversations
  • 500 limited free order tracking quota
  • Priority support

7-day free trial

Pro

$149.90 / month

or $1,259.16/year and save 30%

$10 per each additional 100 conversations. Charges for AI agents depend on usage.

  • [Early Bird Offer $89.94]
  • Multiple stores
  • 2000 conversations
  • 2000 limited free order tracking quota
  • Custom plan & more
  • Customer success manager

7-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

Reviews (407)

Overall rating
4.8
Counts per rating level
  • 94% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its AI-powered efficiency that simplifies workflows and manages customer inquiries effectively. The support team is noted for being quick and professional, with features like multi-store integration on paid plans and customizable options enhancing brand alignment. Recent updates have improved the mobile experience, and the user-friendly interface facilitates easy setup. However, it currently lacks WhatsApp integration.

June 13, 2025

Recently started using Willdesk Helpdesk. So many functions and options to communicate with my customers with AI taking a central focus. Has been a learning curve but must say the support is amazing with very quick responses when sorting any issues or answering questions. I had to reach out again and was given amazing support by Nona to resolve missing widget and some automation issues.

Lifestyle Travel Trading
Australia
14 days using the app
Channelwill replied June 14, 2025

Thank you so much for your thoughtful review! We're thrilled to hear you're enjoying the wide range of features Willdesk Helpdesk offers, especially the AI-driven ...

March 31, 2025

It's a great app for encouraging your customers to reach out to you. Excellent customisation options to match your brand colours and options to add things like FAQ & order tracking.

Customer support is also excellent, I had an issue my end integrating a third store and customer support sorted it quickly and were very friendly and helpful. The fact that you get the option to integrate three ...

Pentatomic
United Kingdom
About 1 month using the app
Channelwill replied April 2, 2025

Thank you so much for your wonderful review! 😊 We're thrilled to hear that you're enjoying Willdesk and that our customization options, FAQ, and order tracking features are ...

April 30, 2025

This is by far one of the best AI & Helpdesk app out here this apps capabilities are endless top with support that you can count on when you need them. The features with this app are amazing and the AI learns very fast and the best part is if it gets a question it can't answer it alerts you to take over and make sure customer is happy and has a clear understanding. And handling order is a breeze ...

4everKeepsakes
United States
6 days using the app
Channelwill replied May 1, 2025

Thank you so much for your incredible review! 🙌

We’re thrilled to hear that you’re loving the AI capabilities and the overall experience with our helpdesk app. It’s our ...

Support

App support provided by Channelwill.

Developer

Channelwill

600 N.Rosemead Blvd #115, Pasadena, CA, 91107, US

Launched

February 22, 2021 · Changelog

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