Willdesk: Live Chat&AI Chatbot

Willdesk: Live Chat&AI Chatbot

Pricing
Free plan available. Free trial available.
Highlights
Popular with businesses in United States
Works with the latest themes
Rating
4.9 (804)
Developer
Channelwill

AI-Powered Customer Service Automation | Instant Ticket Resolution,24/7 Support& Brand Loyalty Boost

Willdesk by Channelwill powers e-commerce support with AI automation (GPT-4): Order tracking, returns, cancellations, address updates via smart AI agent. Unifies email, livechat & social (Instagram/Messenger/WhatsApp) in a ticketing system. Smart Workflow Builder: Auto-cart recovery, product recommendations, ticket routing & instant FAQ responses. Deeply with Shopify and ParcelPanel/TrackingMore /Dropshipman/Loloyal: streamline customer service. Branding: Custom HelpCenter, Widget, FAQ pages.

Willdesk by Channelwill powers e-commerce support with AI automation (GPT-4): Order tracking, returns, cancellations, address updates via smart AI agent. Unifies email, livechat & social (Instagram/Messenger/WhatsApp) in a ticketing system. Smart Workflow Builder: Auto-cart recovery, product recommendations, ticket routing & instant FAQ responses. Deeply with Shopify and ParcelPanel/TrackingMore /Dropshipman/Loloyal: streamline customer service. Branding: Custom HelpCenter, Widget, FAQ pages. more
  • Branded Self-service widget,with Trackingmore API default, no extra tracking app
  • AI-Driven Omnichannel: Product Recommendations, Emotion Detection, After-Sales
  • Manage the inbox tickets from multiple social media, Chat, Email in a help desk
  • Get complete customer index, Integrate with Klaviyo, Mailchimp, Privy, SMSBump
  • Multi-store integration with support for customization of Fonts, FAQs, and Style
Highlights
Popular with businesses in United States
Works with the latest themes

Languages

English, Chinese (Simplified), Chinese (Traditional), French, German, Portuguese (Portugal), Portuguese (Brazil), Italian, Spanish, Japanese, Polish, Danish, Norwegian (Bokmål), Dutch, Turkish, Slovak, Somali, Slovenian, Turkmen, Finnish, Russian, Korean, Swedish, Czech, Estonian, Irish, Norwegian Nynorsk, Norwegian, and Thai

Works with

  • Checkout
  • Shopify Flow
  • Parcel Panel, Loloyal loyalty
  • Klaviyo,Mailchimp,One
  • TrackingMore, EcomSend Pop Ups
  • Gmail, Zoho,Outlook, Godady
  • Dropshipman,SEO Ant
  • Messsenger,Microsoft 365

Pricing

Free

Free

  • Unlimited agent
  • 1 store
  • 20 conversations
  • Live Chat, Contact form, Order tracking
  • Email & Social media Integration
  • Macro, Quick response
  • Help center: Unlimited FAQ
  • 24/7 customer service

Starter

$16.90 / month

or $152.25/year and save 25%

$12 per each additional 100 conversations

  • [Early Bird Offer $10.14]
  • 1 store
  • 100 conversations
  • Automation bot
  • Custom FAQ domain
  • FAQ premium templates
  • Tag user & conversation
  • Limited free order tracking quota

7-day free trial

Basic

$42.90 / month

or $360.36/year and save 30%

$12 per each additional 100 conversations

  • [Early Bird Offer $25.74]
  • 3 stores
  • 500 conversations
  • Limited free order tracking quota
  • Priority support

7-day free trial

Pro

$149.90 / month

or $1,259.16/year and save 30%

$10 per each additional 100 conversations

  • [Early Bird Offer $89.94]
  • Multiple stores
  • 2000 conversations
  • Limited free order tracking quota
  • Custom plan & more
  • Customer success manager

7-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

Reviews (804)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its user-friendly interface and robust features, including AI and live chat, which enhance customer service efficiency even in its free version. They praise the responsive and professional customer support and appreciate the cost-effectiveness and multilingual support. The app is noted for improving customer interactions and boosting business operations.

January 3, 2025

We used to use ZEN DESK.. and was a good system. But for what we need, WILLDESK is more than enough. Flexible, intuitive and with AI now, even better. Support staff is top notch.. all of them are professional and patient. Great all around company.

QLIFE WELLNESS
United States
3 months using the app
Channelwill replied January 5, 2025

Thank you so much for taking the time to leave us an amazing review! We are delighted that you're happy with the app and the support team. We really appreciate your feedback, we are committed to provide the best user experience and we will continue to try to better.

Feel free to contact us anytime for suggestions, questions and support. We are available 24/7 to provide assistance.

Thank you again!

Emma
Willdesk Customer Support Team

February 17, 2025

Great support. The team replied to my questions very quickly and solved the problem in no time. The software itself is really good and I would highly recommend it.
Thank you very much.

Camisetas de Futbol
Spain
About 2 months using the app
Channelwill replied February 18, 2025

Thank you for your kind words! 😊 We're thrilled to hear that our support team was able to assist you quickly and effectively, and that you're enjoying the software. Your recommendation means a lot to us! If you ever need further assistance, we're always here to help. 🚀✨

Best Regards,

Kim|Willdesk Support Team of Channelwill

January 10, 2025

Easy to set up, good to use. Great customer service.

PIDZOOM
United States
About 1 year using the app
Channelwill replied January 12, 2025

Thank you so much for leaving a wonderful review! We're very delighted to hear that you are happy with the support and the platform. We really appreciate your feedback. We promise to continue and maintain high standards in user experience from using the Willdesk.

Feel free to send us a message anytime as you require support. We are available 24/7.

Thanks again!

Emma
Willdesk Customer Support Team

Support

App support provided by Channelwill.

Developer

Channelwill

WORK SPACE B15 ON 2/F, WING CHEUNG IND BLDG 58 - 70 KWAI CHEONG, Hong Kong, HK, 999077, HK

Launched

February 22, 2021

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