Live Chat,Help Center,FAQ Page

by UpperCommerce

Helpcenter,LiveChat,Helpdesk,Inbox,Customer Service,Whatsapp

195 reviews

  • Popular with businesses in the United States

Price: Free
View demo store

App highlights

  • Up-to-date tech: works with the latest themes

Provide you the best customer support service-willdesk

Key values section

HelpDesk for customer service

Manage customer support on Live Chat, Email, Facebook, Instagram, and Whatsapp from one inbox, Stop switching all day long.

Turn browsers to customers

Chat live with visitors, give product recommendations, share coupons, and convert them to customers.

Powerful help center widget

Let customers resolve issues like "Where is my order" with a powerful order tracking widget, before reaching agents. 24/7 live chat support.

  • Centralize all your support tickets in one place-willdesk
  • Get the full customer picture-willdesk
  • Customize widget in your brand style-willdesk
  • Multiple Language supported-willdesk
  • app on the go
  • all
  • Faqs-willdesk
  • order track-willdesk
  • setting
  • Centralize all your support tickets in one place-willdesk
  • Get the full customer picture-willdesk
  • Customize widget in your brand style-willdesk
  • Multiple Language supported-willdesk
  • app on the go
  • all
  • Faqs-willdesk
  • order track-willdesk
  • setting
Live Chat,Help Center,FAQ Page

Live Chat,Help Center,FAQ Page

Willdesk, born to support you to provide the best customer service, is a helpdesk (help center or customer support ) that allows your customer service team to manage all of your support, and customer service in one place.

Top Shopify stores use Willdesk to reduce ticket first response time and increase the efficiency of their customer support teams.

We totally know how hard and stunning it is for you to manage customers’ tickets from different platforms, for example, live chat, Whatsapp, contact us page, email, Facebook, Instagram, etc. that's why we created Willdesk.

As opposed to solutions like Zendesk, Willdesk has an extremely powerful integration with Shopify, so that you can see order details for a customer, and refund, cancel, and duplicate orders without leaving the helpdesk app.

6 reasons why you should choose Willdesk

1. Provide Customer Service On Every Channel

*Manage conversations from live chat, Whatsapp, contact us page, email(Facebook, Instagram are coming) in one helpdesk *See the full customer live chat and messages history across different channels in one view *Support for multiple stores

2. Cut Customer Support Time In Half

*Respond instantly with live chat *See customer support details and orders right next to the ticket

3. Automatically reduce 30% of customer queries

*Help your customers track orders, request faqs, and more. Resolve more than 30% of issues before reaching agents. *No need to install any third tracking apps such as Parcel Panel,AfterShip,17Track,Omega ‑ Email & Order tracking,TrackingMore *Oberlo

4. Increase Conversions And Revenue

*Live Chat with customers currently on your store *Provide helpful service according to their purchase and communication history

5. Help to build your brand

*Easily customize styling, and branding to match your website. Enable customers to see orders, track packages & browse FAQs in LiveChat.

6. Multilingual

*Set up live chat & help center in English, Spanish, Dutch, Norwegian, German， French, and others over 40+. Don't see your language here? Contact us and we'll add it.

Key features

  1. Live chat, Chat en direct, Live-Chat, Czat a żywo, Chat en Vivo, Chat dal Vivo,在线客服, Чат на живо.
  2. Help center,Centre d'aide,Hilfe-Center,Centrum pomocy,Centro de ayuda,Centro assistenza,Helpcentrum,Център за помощ.
  3. Email form,Formulaire de courrier,Email-Formular,Formularz e-mail,Formulario de correo electrónico,Modulo e-mail,E-mail formulier,Формуляр за електронна поща.
  4. Order tracking,Seguimiento de pedidos,Auftragsverfolgung,Suivi des commandes,Śledzenie zamówienia,Monitoraggio dell'ordine,Bestelling volgen,Проследяване на поръчките.
  5. FAQ,PREGUNTAS FRECUENTES
  6. Whatsapp.

Feel Free to contact us whenever you need our help

24/7 live chat support

Launch date

February 22, 2021

Integrates with

  • ParcelPanel
  • TrackingMore
Live Chat,Help Center,FAQ Page

Live Chat,Help Center,FAQ Page

Willdesk, born to support you to provide the best customer service, is a helpdesk (help center or customer support ) that allows your customer service team to manage all of your support, and customer service in one place.

Top Shopify stores use Willdesk to reduce ticket first response time and increase the efficiency of their customer support teams.

We totally know how hard and stunning it is for you to manage customers’ tickets from different platforms, for example, live chat, Whatsapp, contact us page, email, Facebook, Instagram, etc. that's why we created Willdesk.

As opposed to solutions like Zendesk, Willdesk has an extremely powerful integration with Shopify, so that you can see order details for a customer, and refund, cancel, and duplicate orders without leaving the helpdesk app.

6 reasons why you should choose Willdesk

1. Provide Customer Service On Every Channel

*Manage conversations from live chat, Whatsapp, contact us page, email(Facebook, Instagram are coming) in one helpdesk *See the full customer live chat and messages history across different channels in one view *Support for multiple stores

2. Cut Customer Support Time In Half

*Respond instantly with live chat *See customer support details and orders right next to the ticket

3. Automatically reduce 30% of customer queries

*Help your customers track orders, request faqs, and more. Resolve more than 30% of issues before reaching agents. *No need to install any third tracking apps such as Parcel Panel,AfterShip,17Track,Omega ‑ Email & Order tracking,TrackingMore *Oberlo

4. Increase Conversions And Revenue

*Live Chat with customers currently on your store *Provide helpful service according to their purchase and communication history

5. Help to build your brand

*Easily customize styling, and branding to match your website. Enable customers to see orders, track packages & browse FAQs in LiveChat.

6. Multilingual

*Set up live chat & help center in English, Spanish, Dutch, Norwegian, German， French, and others over 40+. Don't see your language here? Contact us and we'll add it.

Key features

  1. Live chat, Chat en direct, Live-Chat, Czat a żywo, Chat en Vivo, Chat dal Vivo,在线客服, Чат на живо.
  2. Help center,Centre d'aide,Hilfe-Center,Centrum pomocy,Centro de ayuda,Centro assistenza,Helpcentrum,Център за помощ.
  3. Email form,Formulaire de courrier,Email-Formular,Formularz e-mail,Formulario de correo electrónico,Modulo e-mail,E-mail formulier,Формуляр за електронна поща.
  4. Order tracking,Seguimiento de pedidos,Auftragsverfolgung,Suivi des commandes,Śledzenie zamówienia,Monitoraggio dell'ordine,Bestelling volgen,Проследяване на поръчките.
  5. FAQ,PREGUNTAS FRECUENTES
  6. Whatsapp.

Feel Free to contact us whenever you need our help

24/7 live chat support

Launch date

February 22, 2021

Integrates with

  • ParcelPanel
  • TrackingMore

Reviews

5.0 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    97% of ratings are 5 stars
    190
  • 4 of 5 stars
    2% of ratings are 4 stars
    4
  • 3 of 5 stars
    0% of ratings are 3 stars
    0
  • 2 of 5 stars
    1% of ratings are 2 stars
    1
  • 1 of 5 stars
    0% of ratings are 1 stars
    0
View all 195 reviews
5 of 5 stars
June 28, 2022

Egr Kit

Location China

Molly's service is very good, the experience of the whole application is also very good, and it is very easy to use. Strongly recommended,

Developer reply

June 28, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to service!

Best Regards,
Molly|Willdesk Support

5 of 5 stars
June 25, 2022

Minimalist.Style

Location United States

Best chat app i use so far. Have all the features i need.
Many thanks to Ellie for helping me and would highly recommend this app for anyone looking to add chat support to their store.

Developer reply

June 27, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to service!

Best Regards,
Molly|Willdesk Support

5 of 5 stars
Edited June 26, 2022

Pomppa Shop Deutschland

Location Germany

The support tries very hard to fix my problems with the app. I hope I enjoy the app and my customers do too.

Developer reply

June 25, 2022

To our valued user:

This is Molly from willdesk support team, I'm so sorry for all the inconvenience caused to you, could you please give us one chance to help to resolve the issue for you...Molly will definitely spare my effort to help you with any issues!! please trust Molly!!

Best Regards,
Molly/willdesk support

View all reviews

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