Willdesk: Live Chat&AI Chatbot

Willdesk: Live Chat&AI Chatbot

Pricing
Free plan available. Free trial available.
Popular with stores like yours
Based in United States
Highlights
Works with the latest themes
Rating
4.8 (409)
Developer
Channelwill

AI Customer Service Automation | Instant Ticket Resolution,24/7 Omni-Channel Support with AI Chatbot

Willdesk by Channelwill powers e-commerce support with AI automation (GPT-4): Order tracking, returns, cancellations, address updates via smart AI agent. Unifies email, livechat & social (Instagram/Messenger/WhatsApp) in a ticketing system. Smart Workflow Builder: Auto-cart recovery, product recommendations, ticket routing & instant FAQ responses. Deeply integrated with Shopify and ParcelPanel/TrackingMore /Dropshipman/Loloyal: streamline customer service. Branding: Custom HelpCenter,FAQ pages.

Willdesk by Channelwill powers e-commerce support with AI automation (GPT-4): Order tracking, returns, cancellations, address updates via smart AI agent. Unifies email, livechat & social (Instagram/Messenger/WhatsApp) in a ticketing system. Smart Workflow Builder: Auto-cart recovery, product recommendations, ticket routing & instant FAQ responses. Deeply integrated with Shopify and ParcelPanel/TrackingMore /Dropshipman/Loloyal: streamline customer service. Branding: Custom HelpCenter,FAQ pages. more
  • Branded Self-service widget,with Trackingmore API default, no extra tracking app
  • AI-Driven Omnichannel: Product Recommendations, Emotion Detection, After-Sales
  • Manage the inbox tickets from multiple social media, Chat, Email in a help desk
  • Get complete customer index, Integrate with Klaviyo, Mailchimp, Privy, SMSBump
  • Multi-store integration with support for customization of Fonts, FAQs, and Style
Popular with stores like yours
Based in United States
Highlights
Works with the latest themes

Languages

English, Chinese (Simplified), Chinese (Traditional), French, German, Portuguese (Portugal), Portuguese (Brazil), Italian, Spanish, Japanese, Polish, Danish, Norwegian (Bokmål), Dutch, Turkish, Finnish, Korean, Swedish, Czech, Norwegian, and Thai

Works with

  • Checkout
  • Shopify Flow
  • Parcel Panel, Loloyal loyalty
  • Klaviyo,Mailchimp,One
  • TrackingMore, EcomSend Pop Ups
  • Gmail, Zoho,Outlook, Godady
  • Dropshipman,SEO Ant
  • Messsenger,Microsoft 365

Pricing

Free

Free

  • Unlimited agent
  • 1 store
  • 20 conversations
  • Live Chat, Contact form, Order tracking
  • Email & Social media Integration
  • Macro, Quick response, Help center
  • 1000 Products AI learning
  • 24/7 customer service

Starter

$16.90 / month

or $152.25/year and save 25%

$12 per each additional 100 conversations. Charges for AI agents depend on usage.

  • [Early Bird Offer $10.14]
  • 1 store
  • 100 conversations
  • Automation bot
  • Custom FAQ domain
  • FAQ premium templates
  • 100 limited free order tracking quota

7-day free trial

Basic

$42.90 / month

or $360.36/year and save 30%

$12 per each additional 100 conversations. Charges for AI agents depend on usage.

  • [Early Bird Offer $25.74]
  • 3 stores
  • 500 conversations
  • 500 limited free order tracking quota
  • Priority support

7-day free trial

Pro

$149.90 / month

or $1,259.16/year and save 30%

$10 per each additional 100 conversations. Charges for AI agents depend on usage.

  • [Early Bird Offer $89.94]
  • Multiple stores
  • 2000 conversations
  • 2000 limited free order tracking quota
  • Custom plan & more
  • Customer success manager

7-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

Reviews (409)

Overall rating
4.8
Counts per rating level
  • 94% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its AI-powered efficiency that simplifies workflows and manages customer inquiries effectively. The support team is noted for being quick and professional, with features like multi-store integration on paid plans and customizable options enhancing brand alignment. Recent updates have improved the mobile experience, and the user-friendly interface facilitates easy setup. However, it currently lacks WhatsApp integration.

June 13, 2025

Recently started using Willdesk Helpdesk. So many functions and options to communicate with my customers with AI taking a central focus. Has been a learning curve but must say the support is amazing with very quick responses when sorting any issues or answering questions. I had to reach out again and was given amazing support by Nona to resolve missing widget and some automation issues.

Lifestyle Travel Trading
Australia
14 days using the app
Channelwill replied June 14, 2025

Thank you so much for your thoughtful review! We're thrilled to hear you're enjoying the wide range of features Willdesk Helpdesk offers, especially the AI-driven capabilities. We understand there can be a learning curve, and we're glad our support team — especially Nona — was able to assist you quickly and effectively. Your feedback motivates us to keep improving and delivering the best experience possible. If you ever need anything else, we're just a message away!

Best Regards,

Kim|Willdesk Team

June 27, 2025

This app sent a random automated reply to one of our customers, even though we had disabled the chatbot and any AI agent. Too risky. Not recommended.

TARTA GELATINA
Spain
3 months using the app
Channelwill replied June 28, 2025

Hi There,

Thank you for taking the time to share your feedback. We really appreciate it.

We are sorry to hear that an event of an unwanted reply happened to one of your customers. We value your experience, and have shared this incident to our product development team to find the root cause and resolve the problem.

The team is always working to make Willdesk improve all user experience and provide solutions for all types of merchants. We would like to take the opportunity to connect directly with you and discuss how we can help your store requirements.

Thank you again!

Emma
Willdesk Customer Support Team

March 31, 2025

It's a great app for encouraging your customers to reach out to you. Excellent customisation options to match your brand colours and options to add things like FAQ & order tracking.

Customer support is also excellent, I had an issue my end integrating a third store and customer support sorted it quickly and were very friendly and helpful. The fact that you get the option to integrate three stores on the paid plan is well worth it!

I would highly recommend and I will be using Willdesk for more stores in the future.

Pentatomic
United Kingdom
About 1 month using the app
Channelwill replied April 2, 2025

Thank you so much for your wonderful review! 😊 We're thrilled to hear that you're enjoying Willdesk and that our customization options, FAQ, and order tracking features are helping you connect with your customers more effectively.

Our team is always happy to assist, and we’re glad we could quickly resolve your integration issue. Your kind words and recommendation mean a lot to us! 💙

We look forward to supporting you as you continue to grow and manage more stores with Willdesk. If you ever need assistance, we're just a message away! 🚀

Best Regards,

Kim|Willdesk Customer Support

Support

App support provided by Channelwill.

Developer

Channelwill

600 N.Rosemead Blvd #115, Pasadena, CA, 91107, US

Launched

February 22, 2021 · Changelog

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