Related categories

Live Chat,Helpdesk,Help Center

by UpperCommerce

Helpcenter,FAQ Page,LiveChat,CRM,Messenger, Whatsapp,Tracking

352 reviews
Shopify app insights

  • Popular with businesses in the United States

Price: Free
View demo store

App highlights

  • Seamless workflow: use directly in Shopify admin

  • Up-to-date tech: works with the latest themes

Provide you the best customer support service-willdesk

Key values section

HelpDesk for customer service

Manage customer support on Live Chat, Email, Facebook, Instagram, and Whatsapp from one inbox, Stop switching all day long.

Turn browsers to customers

Chat live with visitors, give product recommendations, share coupons, and convert them to customers.

Powerful help center widget

Let customers resolve issues like "Where is my order" with a powerful order tracking widget, before reaching agents. 24/7 live chat support.

Featured images gallery

  • Centralize all your support tickets in one place-willdesk
  • Get the full customer picture-willdesk
  • Customize widget in your brand style-willdesk
  • Multiple Language supported-willdesk
  • FAQ page
  • all
  • Faqs-willdesk
  • order track-willdesk
  • setting
  • Centralize all your support tickets in one place-willdesk
  • Get the full customer picture-willdesk
  • Customize widget in your brand style-willdesk
  • Multiple Language supported-willdesk
  • FAQ page
  • all
  • Faqs-willdesk
  • order track-willdesk
  • setting

App details

Live Chat,Helpdesk,Help Center

Live Chat,Helpdesk,Help Center

Willdesk, born to support you to provide the best customer service, is a helpdesk that allows your customer service team to manage all of your support, and customer service in one place.

Top Shopify stores use Willdesk to reduce ticket first response time and increase the efficiency of their customer support teams.

We totally know how hard and stunning it is for you to manage customers’ tickets from different platforms, for example, live chat, Whatsapp, contact us page, email, Facebook, Instagram, etc. that's why we created Willdesk.

As opposed to solutions like Zendesk, Willdesk has an extremely powerful integration with Shopify, so that you can see order details for a customer, and refund, cancel, and duplicate orders without leaving the helpdesk app.

6 reasons why you should choose Willdesk

1. Provide Customer Service On Every Channel

*Manage conversations from live chat, Whatsapp, Messnger contact us page, and email in one helpdesk. *See the full customer live chat and message history across different channels in one view. *Support for multiple stores.

2. Cut Customer Support Time In Half

*Respond instantly with live chat. *See customer support details and orders right next to the ticket.

3. Automatically reduce 30% of customer queries

*Help your customers track orders, request faqs, and more. Resolve more than 30% of issues before reaching agents. *No need to install any third tracking apps such as Parcel Panel, AfterShip,17Track, Omega,Track123. *Service Assistant for DSers (Oberlo), Dropshipman, and CJ.

4. Increase Conversions And Revenue

*Live Chat with customers currently on your store. *Provide helpful service according to their purchase and communication history.

5. Help to build your brand

*Easily customize styling, and branding to match your website. Enable customers to see orders, track packages & browse FAQs in LiveChat.

6. Multilingual

*Set up live chat & help center in English, Spanish, Dutch, Norwegian, German， French, and others over 40+. Don't see your language here? Contact us and we'll add it.

Feel Free to contact us whenever you need our help

24/7 live chat support

Launch date

February 22, 2021

Integrates with

  • TrackingMore
  • Parcel Panel
Live Chat,Helpdesk,Help Center

Live Chat,Helpdesk,Help Center

Willdesk, born to support you to provide the best customer service, is a helpdesk that allows your customer service team to manage all of your support, and customer service in one place.

Top Shopify stores use Willdesk to reduce ticket first response time and increase the efficiency of their customer support teams.

We totally know how hard and stunning it is for you to manage customers’ tickets from different platforms, for example, live chat, Whatsapp, contact us page, email, Facebook, Instagram, etc. that's why we created Willdesk.

As opposed to solutions like Zendesk, Willdesk has an extremely powerful integration with Shopify, so that you can see order details for a customer, and refund, cancel, and duplicate orders without leaving the helpdesk app.

6 reasons why you should choose Willdesk

1. Provide Customer Service On Every Channel

*Manage conversations from live chat, Whatsapp, Messnger contact us page, and email in one helpdesk. *See the full customer live chat and message history across different channels in one view. *Support for multiple stores.

2. Cut Customer Support Time In Half

*Respond instantly with live chat. *See customer support details and orders right next to the ticket.

3. Automatically reduce 30% of customer queries

*Help your customers track orders, request faqs, and more. Resolve more than 30% of issues before reaching agents. *No need to install any third tracking apps such as Parcel Panel, AfterShip,17Track, Omega,Track123. *Service Assistant for DSers (Oberlo), Dropshipman, and CJ.

4. Increase Conversions And Revenue

*Live Chat with customers currently on your store. *Provide helpful service according to their purchase and communication history.

5. Help to build your brand

*Easily customize styling, and branding to match your website. Enable customers to see orders, track packages & browse FAQs in LiveChat.

6. Multilingual

*Set up live chat & help center in English, Spanish, Dutch, Norwegian, German， French, and others over 40+. Don't see your language here? Contact us and we'll add it.

Feel Free to contact us whenever you need our help

24/7 live chat support

Launch date

February 22, 2021

Integrates with

  • TrackingMore
  • Parcel Panel

Reviews

5.0 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 98% of ratings are 5 stars
    345
  • 2% of ratings are 4 stars
    6
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
    1
  • 0% of ratings are 1 stars
View all 352 reviews

List of reviews

Filter and sort reviews

  • 5 of 5 stars
    August 18, 2022

    Zibbo

    Location Australia

    Very easy and nice to use, free upgrade to pro plan and free to remove the brand, nice and flexible interface

  • 5 of 5 stars
    August 17, 2022

    Driven PT

    Location Portugal

    Não conhecia a app e Nona apresentou-me e deu todo o suporte para a perfeita configuração! Excelente suporte de Nona e estou muito satisfeita com a app.

    Developer reply
    August 17, 2022

    Obrigado por nos dar uma avaliação de 5 estrelas. Estamos muito gratos por sentir que lhe servimos bem. Agradecemos muito o seu apoio, recomendando-nos a seu amigo sobre nosso aplicativo, para que possamos espalhar ajuda para outras pessoas. Se você tiver alguma dúvida, por favor entre em contato conosco a qualquer momento!! Estaremos sempre aqui para você servir!

    Cumprimentos,
    Suporte Nona|Willdesk

  • 5 of 5 stars
    August 17, 2022

    BATH & BEAUTIES

    Location United States

    Nona helped me a lot . Many many thanks to Nona for being so supportive and providing the best customer service Nona communicates very nicely thumbs up for NONA

    Developer reply
    August 17, 2022

    Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

    Best Regards,
    Nona|Willdesk Support

View all reviews

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