Willdesk: Live Chat&AI Chatbot

Willdesk: Live Chat&AI Chatbot

Pricing
Free plan available. Free trial available.
Highlights
Popular with businesses in United States
Works with the latest themes
Rating
4.9 (744)
Developer
Channelwill

Turn customer service into a profit center with Willdesk all-in-one support & marketing platform.

Willdesk, from ChannelWill, with order tracking, FAQ page, help center, email, live chat, chatbot, messenger, Instagram, WhatsApp, social media, ticketing system, multiple stores, parcel panel, TrackingMore API, Dropshipman integrated into one platform, no need to install other tracking apps. Willdesk works with Shopify Flow to help you turn your customer service into a profit center, and streamline your Shopify store operations. Also, revert customers through the mobile app.

Willdesk, from ChannelWill, with order tracking, FAQ page, help center, email, live chat, chatbot, messenger, Instagram, WhatsApp, social media, ticketing system, multiple stores, parcel panel, TrackingMore API, Dropshipman integrated into one platform, no need to install other tracking apps. Willdesk works with Shopify Flow to help you turn your customer service into a profit center, and streamline your Shopify store operations. Also, revert customers through the mobile app. more
  • Branded Self-service widget, integrate with Order Tracking, FAQs, Contact form.
  • Increase sales with live chat, boost efficiency with a preset Help center.
  • Manage the inbox tickets from multiple social media, Email in one platform.
  • Get complete customer index, Integrate with Klaviyo, Mailchimp, Privy, SMSBump
  • Multi-store integration with support for customization of Fonts, FAQs, and Style
Highlights
Popular with businesses in United States
Works with the latest themes

Real-time messaging

Agent analytics, AI chatbots, Email chat, Encryption, Live chat, Social media

Automated responses

FAQs, Quick replies

Customization

Agent avatar, Business hours, Chat assignment, Chat buttons, Chat flows, Chat window, Color and font, Emojis and stickers, Tagging, Welcome messages

Launched

February 22, 2021

Languages

English, Chinese (Simplified), Chinese (Traditional), French, German, Portuguese (Portugal), Portuguese (Brazil), Italian, Spanish, Japanese, Polish, Danish, Norwegian (Bokmål), Dutch, Turkish, Slovak, Somali, Slovenian, and Turkmen

Categories

Works with

Shopify Flow, Checkout, Parcel Panel, Loloyal loyalty, Klaviyo,Mailchimp,One, TrackingMore, EcomSend Pop Ups, Gmail, Zoho,Outlook, Godady, Dropshipman,SEO Ant, Messsenger,Microsoft 365

Pricing

Free

Free to install

For a customized plan, please contact us!

  • Unlimited agent
  • 1 store
  • 20 conversations
  • Order track 20 orders
  • Live Chat
  • Email Integration
  • Unlimited FAQ
  • Whatsapp
  • Messenger
  • Instagram

Starter

$16.90 / month

or $152.25/year and save 25%

$12 per each additional 100 conversations

  • [Early Bird Offer $8.45]
  • Unlimited agent seats
  • 100 conversations
  • Order track 100 orders
  • Live Chat & Email
  • Help Center
  • Social media

7-day free trial

Basic

$29.90 / month

or $258.48/year and save 28%

$12 per each additional 100 conversations

  • [Early Bird Offer $14.95]
  • Unlimited agent seats
  • 300 conversations
  • Order track 300 orders
  • Live Chat & Email
  • Help Center
  • Social media

7-day free trial

Pro

$89.90 / month

or $733.72/year and save 32%

$10 per each additional 100 conversations

  • [Early Bird Offer $44.95]
  • Unlimited agent seats
  • 1000 conversations
  • Order track 1000 orders
  • Live Chat & Email
  • Help Center
  • Social media

7-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

Reviews (744)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface, easy setup, and robust features. The live chat function is praised for its efficiency and customization options, including order tracking. The seamless integration with Shopify and quick access to detailed customer information is appreciated. The support team, particularly Sophie and Nona, are recognized for their prompt and knowledgeable responses. The app's multilingual support and unified inbox for various channels like Live chat, Email, Whatsapp, and Messenger are also valued. Even the free version is commended for its excellent support and value for money. Merchants appreciate the app's ability to enhance sales, improve customer interaction, and add a professional touch to websites.

May 15, 2024

Los mejores en servicio al cliente, los recomendamos totalmente.

STLTH VAPE Colombia
Canada
Over 1 year using the app
Channelwill replied May 17, 2024

Muchas gracias por su fantástico comentario. Estamos encantados de saber que considera que nuestro servicio de atención al cliente es el mejor y que nos recomienda encarecidamente. Proporcionar un servicio al cliente excepcional es la esencia de lo que hacemos, y es increíblemente gratificante saber que hemos tenido un impacto positivo en su experiencia. Si alguna vez tiene más preguntas o necesita ayuda, no dude en ponerse en contacto con nosotros. Siempre estamos aquí para ayudarle.

Un cordial saludo,
Kim|Equipo de Soporte Willdesk

May 7, 2024

Good app. easy to use.

CAHIBOY
United States
7 months using the app
Channelwill replied May 9, 2024

Thank you for your kind words! We're thrilled to hear that you find our app easy to use. Making our app user-friendly and intuitive is one of our top priorities, so it's always rewarding to hear when we've succeeded in that goal. If you have any further feedback or suggestions for how we can improve our app, please don't hesitate to let us know. We're always looking for ways to enhance our products and services to better serve our users.

Best Regards,

Kim|Willdesk Support Team

May 29, 2024

fantastic customer service, prompt and professional response

BarberBoss | The UK’s Top Grooming Brand
United Kingdom
About 1 month using the app
Channelwill replied May 30, 2024

Thank you so much for your wonderful review! We're thrilled to hear that you had a fantastic experience with our customer service and that you found our responses prompt and professional.Providing excellent customer service is our top priority, and it's incredibly rewarding to know that we've met your expectations. If you have any further questions or need assistance, please don't hesitate to reach out. We're always here to help!

Best Regards,

Kim|Willdesk Support Team

Support

Channelwill can answer any questions you have about Willdesk: Live Chat&AI Chatbot.

Developer

Channelwill

SHOP 185 G/F HANG WAI IND CTR NO 6 KIN TAI ST TUEN MUN NT, HONG KONG, HK, 999007, HK

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