Related categories

Live Chat,Helpdesk,Help Center

by UpperCommerce

Helpcenter,FAQ Page,LiveChat,CRM,Messenger, Whatsapp,Tracking

337 reviews
Shopify app insights

  • Popular with businesses in the United States

Price: Free
View demo store

App highlights

  • Seamless workflow: use directly in Shopify admin

  • Up-to-date tech: works with the latest themes

Provide you the best customer support service-willdesk

Key values section

HelpDesk for customer service

Manage customer support on Live Chat, Email, Facebook, Instagram, and Whatsapp from one inbox, Stop switching all day long.

Turn browsers to customers

Chat live with visitors, give product recommendations, share coupons, and convert them to customers.

Powerful help center widget

Let customers resolve issues like "Where is my order" with a powerful order tracking widget, before reaching agents. 24/7 live chat support.

Featured images gallery

  • Centralize all your support tickets in one place-willdesk
  • Get the full customer picture-willdesk
  • Customize widget in your brand style-willdesk
  • Multiple Language supported-willdesk
  • FAQ page
  • all
  • Faqs-willdesk
  • order track-willdesk
  • setting
  • Centralize all your support tickets in one place-willdesk
  • Get the full customer picture-willdesk
  • Customize widget in your brand style-willdesk
  • Multiple Language supported-willdesk
  • FAQ page
  • all
  • Faqs-willdesk
  • order track-willdesk
  • setting

App details

Live Chat,Helpdesk,Help Center

Live Chat,Helpdesk,Help Center

Willdesk, born to support you to provide the best customer service, is a helpdesk that allows your customer service team to manage all of your support, and customer service in one place.

Top Shopify stores use Willdesk to reduce ticket first response time and increase the efficiency of their customer support teams.

We totally know how hard and stunning it is for you to manage customers’ tickets from different platforms, for example, live chat, Whatsapp, contact us page, email, Facebook, Instagram, etc. that's why we created Willdesk.

As opposed to solutions like Zendesk, Willdesk has an extremely powerful integration with Shopify, so that you can see order details for a customer, and refund, cancel, and duplicate orders without leaving the helpdesk app.

6 reasons why you should choose Willdesk

1. Provide Customer Service On Every Channel

*Manage conversations from live chat, Whatsapp, Messnger contact us page, and email in one helpdesk. *See the full customer live chat and message history across different channels in one view. *Support for multiple stores.

2. Cut Customer Support Time In Half

*Respond instantly with live chat. *See customer support details and orders right next to the ticket.

3. Automatically reduce 30% of customer queries

*Help your customers track orders, request faqs, and more. Resolve more than 30% of issues before reaching agents. *No need to install any third tracking apps such as Parcel Panel, AfterShip,17Track, Omega,Track123. *Service Assistant for DSers (Oberlo), Dropshipman, and CJ.

4. Increase Conversions And Revenue

*Live Chat with customers currently on your store. *Provide helpful service according to their purchase and communication history.

5. Help to build your brand

*Easily customize styling, and branding to match your website. Enable customers to see orders, track packages & browse FAQs in LiveChat.

6. Multilingual

*Set up live chat & help center in English, Spanish, Dutch, Norwegian, German， French, and others over 40+. Don't see your language here? Contact us and we'll add it.

Feel Free to contact us whenever you need our help

24/7 live chat support

Launch date

February 22, 2021

Integrates with

  • TrackingMore
  • Parcel Panel
Live Chat,Helpdesk,Help Center

Live Chat,Helpdesk,Help Center

Willdesk, born to support you to provide the best customer service, is a helpdesk that allows your customer service team to manage all of your support, and customer service in one place.

Top Shopify stores use Willdesk to reduce ticket first response time and increase the efficiency of their customer support teams.

We totally know how hard and stunning it is for you to manage customers’ tickets from different platforms, for example, live chat, Whatsapp, contact us page, email, Facebook, Instagram, etc. that's why we created Willdesk.

As opposed to solutions like Zendesk, Willdesk has an extremely powerful integration with Shopify, so that you can see order details for a customer, and refund, cancel, and duplicate orders without leaving the helpdesk app.

6 reasons why you should choose Willdesk

1. Provide Customer Service On Every Channel

*Manage conversations from live chat, Whatsapp, Messnger contact us page, and email in one helpdesk. *See the full customer live chat and message history across different channels in one view. *Support for multiple stores.

2. Cut Customer Support Time In Half

*Respond instantly with live chat. *See customer support details and orders right next to the ticket.

3. Automatically reduce 30% of customer queries

*Help your customers track orders, request faqs, and more. Resolve more than 30% of issues before reaching agents. *No need to install any third tracking apps such as Parcel Panel, AfterShip,17Track, Omega,Track123. *Service Assistant for DSers (Oberlo), Dropshipman, and CJ.

4. Increase Conversions And Revenue

*Live Chat with customers currently on your store. *Provide helpful service according to their purchase and communication history.

5. Help to build your brand

*Easily customize styling, and branding to match your website. Enable customers to see orders, track packages & browse FAQs in LiveChat.

6. Multilingual

*Set up live chat & help center in English, Spanish, Dutch, Norwegian, German， French, and others over 40+. Don't see your language here? Contact us and we'll add it.

Feel Free to contact us whenever you need our help

24/7 live chat support

Launch date

February 22, 2021

Integrates with

  • TrackingMore
  • Parcel Panel

Reviews

5.0 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 98% of ratings are 5 stars
    330
  • 2% of ratings are 4 stars
    6
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
    1
  • 0% of ratings are 1 stars
View all 337 reviews

List of reviews

Filter and sort reviews

  • 5 of 5 stars
    August 14, 2022

    aniside-shop

    Location Bulgaria

    Very good and useful app. Amazing customer support! Would recommend for sure. It has a great use and could save you a lot of customers!

  • 5 of 5 stars
    August 14, 2022

    LeeLouh

    Location United States

    WOW!!!! Simple and easy to use! The best part is that my personal phone number is not listed, it goes directly to the app to answer customer questions. Customer service is 5 STAR !!! Very fast to answer questions and to help out if needed.

  • 5 of 5 stars
    August 14, 2022

    SH & Co. Jewelry

    Location Taiwan

    對使用中文的使用者來說，有中文的客服非常方便，有任何問題也譨比較快的處理～中文客服的Molly也非常熱心的幫助我解決的問題，還告知當新功能上線時會主動通知我，非常貼心，這對我們新上線的賣家來說是很大的幫助！

View all reviews

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