Willdesk: Live Chat&AI Chatbot
- Pricing
-
Free plan available. Free trial available.
- Highlights
- Popular with businesses in United States
- Works with the latest themes
- Rating
- 4.9 (814)
- Developer
- Channelwill
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AI Customer Service Automation | Instant Ticket Resolution,24/7 Omni-Channel Support with AI Chatbot
Willdesk by Channelwill powers e-commerce support with AI automation (GPT-4): Order tracking, returns, cancellations, address updates via smart AI agent. Unifies email, livechat & social (Instagram/Messenger/WhatsApp) in a ticketing system. Smart Workflow Builder: Auto-cart recovery, product recommendations, ticket routing & instant FAQ responses. Deeply integrated with Shopify and ParcelPanel/TrackingMore /Dropshipman/Loloyal: streamline customer service. Branding: Custom HelpCenter,FAQ pages.
- Branded Self-service widget,with Trackingmore API default, no extra tracking app
- AI-Driven Omnichannel: Product Recommendations, Emotion Detection, After-Sales
- Manage the inbox tickets from multiple social media, Chat, Email in a help desk
- Get complete customer index, Integrate with Klaviyo, Mailchimp, Privy, SMSBump
- Multi-store integration with support for customization of Fonts, FAQs, and Style
- Highlights
- Popular with businesses in United States
- Works with the latest themes
Languages
English, Chinese (Simplified), Chinese (Traditional), French, German, Portuguese (Portugal), Portuguese (Brazil), Italian, Spanish, Japanese, Polish, Danish, Norwegian (Bokmål), Dutch, Turkish, Slovak, Somali, Slovenian, Turkmen, Finnish, Russian, Korean, Swedish, Czech, Estonian, Irish, Norwegian Nynorsk, Norwegian, and Thai
Works with
- Checkout
- Shopify Flow
- Parcel Panel, Loloyal loyalty
- Klaviyo,Mailchimp,One
- TrackingMore, EcomSend Pop Ups
- Gmail, Zoho,Outlook, Godady
- Dropshipman,SEO Ant
- Messsenger，Microsoft 365
Categories
Real-time messaging
Automated responses
Pricing
Free
Free
- Unlimited agent
- 1 store
- 20 conversations
- Live Chat, Contact form, Order tracking
- Email & Social media Integration
- Macro, Quick response
- Help center: Unlimited FAQ
- 24/7 customer service
Starter
$16.90 / month
or $152.25/year and save 25%
$12 per each additional 100 conversations
- [Early Bird Offer $10.14]
- 1 store
- 100 conversations
- Automation bot
- Custom FAQ domain
- FAQ premium templates
- 1000 Products AI learning
- Limited free order tracking quota
7-day free trial
Basic
$42.90 / month
or $360.36/year and save 30%
$12 per each additional 100 conversations
- [Early Bird Offer $25.74]
- 3 stores
- 500 conversations
- Limited free order tracking quota
- Priority support
7-day free trial
Pro
$149.90 / month
or $1,259.16/year and save 30%
$10 per each additional 100 conversations
- [Early Bird Offer $89.94]
- Multiple stores
- 2000 conversations
- Limited free order tracking quota
- Custom plan & more
- Customer success manager
7-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews (814)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this AI-powered customer service app for its seamless Shopify integration and features like AI chatbots, mobile enhancements, and unresolved query tracking. Additional tools include FAQ page creation and direct order tracking through the chat widget. The support team is noted for its professionalism and responsiveness, with regular updates reflecting user feedback, enhancing the user experience.
It's a great app for encouraging your customers to reach out to you. Excellent customisation options to match your brand colours and options to add things like FAQ & order tracking.
Customer support is also excellent, I had an issue my end integrating a third store and customer support sorted it quickly and were very friendly and helpful. The fact that you get the option to integrate three ...
Thank you so much for your wonderful review! 😊 We're thrilled to hear that you're enjoying Willdesk and that our customization options, FAQ, and order tracking features are ...
Exceptional AI-Powered Support Platform!
We have been using Willdesk AI for our customer service needs, and the experience has been outstanding! The AI-powered features significantly streamline our workflow, making it easier to manage inquiries efficiently.
One of the best aspects of Willdesk is their excellent customer support—they genuinely care about their users and continuously improve their ...
Thank you so much for your amazing review! We're very proud to hear that you are happy with the app and the customer support. We really appreciate your feedback and we are ...
We used to use ZEN DESK.. and was a good system. But for what we need, WILLDESK is more than enough. Flexible, intuitive and with AI now, even better. Support staff is top notch.. all of them are professional and patient. Great all around company.
Thank you so much for taking the time to leave us an amazing review! We are delighted that you're happy with the app and the support team. We really appreciate your feedback, ...
Support
App support provided by Channelwill.
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