Willdesk: Live Chat&AI Chatbot

Willdesk: Live Chat&AI Chatbot

Pricing
Free plan available. Free trial available.
Highlights
Popular with businesses in United States
Works with the latest themes
Rating
4.9 (744)
Developer
Channelwill

Turn customer service into a profit center with Willdesk all-in-one support & marketing platform.

Willdesk, from ChannelWill, with order tracking, FAQ page, help center, email, live chat, chatbot, messenger, Instagram, WhatsApp, social media, ticketing system, multiple stores, parcel panel, TrackingMore API, Dropshipman integrated into one platform, no need to install other tracking apps. Willdesk works with Shopify Flow to help you turn your customer service into a profit center, and streamline your Shopify store operations. Also, revert customers through the mobile app.

Willdesk, from ChannelWill, with order tracking, FAQ page, help center, email, live chat, chatbot, messenger, Instagram, WhatsApp, social media, ticketing system, multiple stores, parcel panel, TrackingMore API, Dropshipman integrated into one platform, no need to install other tracking apps. Willdesk works with Shopify Flow to help you turn your customer service into a profit center, and streamline your Shopify store operations. Also, revert customers through the mobile app. more
  • Branded Self-service widget, integrate with Order Tracking, FAQs, Contact form.
  • Increase sales with live chat, boost efficiency with a preset Help center.
  • Manage the inbox tickets from multiple social media, Email in one platform.
  • Get complete customer index, Integrate with Klaviyo, Mailchimp, Privy, SMSBump
  • Multi-store integration with support for customization of Fonts, FAQs, and Style
Highlights
Popular with businesses in United States
Works with the latest themes

Real-time messaging

Agent analytics, AI chatbots, Email chat, Encryption, Live chat, Social media

Automated responses

FAQs, Quick replies

Customization

Agent avatar, Business hours, Chat assignment, Chat buttons, Chat flows, Chat window, Color and font, Emojis and stickers, Tagging, Welcome messages

Launched

February 22, 2021

Languages

English, Chinese (Simplified), Chinese (Traditional), French, German, Portuguese (Portugal), Portuguese (Brazil), Italian, Spanish, Japanese, Polish, Danish, Norwegian (Bokmål), Dutch, Turkish, Slovak, Somali, Slovenian, and Turkmen

Categories

Works with

Shopify Flow, Checkout, Parcel Panel, Loloyal loyalty, Klaviyo,Mailchimp,One, TrackingMore, EcomSend Pop Ups, Gmail, Zoho,Outlook, Godady, Dropshipman,SEO Ant, Messsenger,Microsoft 365

Pricing

Free

Free to install

For a customized plan, please contact us!

  • Unlimited agent
  • 1 store
  • 20 conversations
  • Order track 20 orders
  • Live Chat
  • Email Integration
  • Unlimited FAQ
  • Whatsapp
  • Messenger
  • Instagram

Starter

$16.90 / month

or $152.25/year and save 25%

$12 per each additional 100 conversations

  • [Early Bird Offer $8.45]
  • Unlimited agent seats
  • 100 conversations
  • Order track 100 orders
  • Live Chat & Email
  • Help Center
  • Social media

7-day free trial

Basic

$29.90 / month

or $258.48/year and save 28%

$12 per each additional 100 conversations

  • [Early Bird Offer $14.95]
  • Unlimited agent seats
  • 300 conversations
  • Order track 300 orders
  • Live Chat & Email
  • Help Center
  • Social media

7-day free trial

Pro

$89.90 / month

or $733.72/year and save 32%

$10 per each additional 100 conversations

  • [Early Bird Offer $44.95]
  • Unlimited agent seats
  • 1000 conversations
  • Order track 1000 orders
  • Live Chat & Email
  • Help Center
  • Social media

7-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

Reviews (744)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface, easy setup, and robust features. The live chat function is praised for its efficiency and customization options, including order tracking. The seamless integration with Shopify and quick access to detailed customer information is appreciated. The support team, particularly Sophie and Nona, are recognized for their prompt and knowledgeable responses. The app's multilingual support and unified inbox for various channels like Live chat, Email, Whatsapp, and Messenger are also valued. Even the free version is commended for its excellent support and value for money. Merchants appreciate the app's ability to enhance sales, improve customer interaction, and add a professional touch to websites.

July 11, 2024

We have just installed and integrated the app, but we can already say that the features are really diverse, and the apps from Channelwill generally seem to contain more than one initially thinks. We immediately had contact with support and spoke with Mariadel, who promptly addressed our concerns and questions and also unlocked some additional features for us. She was very helpful and competent - just as one would wish. I am excited to see how our customers will find the integration and look forward to the first messages and opportunities that will arise from it.

Wir haben die App gerade erst installiert und integriert, aber wir können jetzt schon sagen, dass die Funktionen wirklich vielfältig sind und die Apps allgemein von Channelwill scheinbar alle mehr enthalten als man zuerst denkt. Wir hatten direkt auch Kontakt mit dem Support und sprachen mit Mariadel, die sich sofort um unsere Anliegen und Fragen kümmerte und uns auch einige weitere Features freigeschaltet hat. Sie war sehr hilfebereit und kompetent - wie man es sich wünscht. Ich bin gespannt wie unsere Kunden die Integration finden und freue mich schon auf die ersten Nachrichten und Möglichkeiten, die sich dadurch eröffnen.

HalloGeschenk.de
Germany
About 14 hours using the app
Channelwill replied July 13, 2024

Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Erfahrungen mitzuteilen! Es freut uns zu hören, dass Sie mit den verschiedenen Funktionen unserer App zufrieden sind und dass Ihr anfänglicher Integrationsprozess reibungslos verlief. Es ist großartig zu wissen, dass Mariadel in der Lage war, sich umgehend um Ihre Bedenken zu kümmern und zusätzliche Funktionen für Sie freizuschalten. Wir bemühen uns, Ihnen den bestmöglichen Support zu bieten, und wir schätzen Ihr Feedback sehr. Wir sind gespannt, wie Ihre Kunden auf die Integration reagieren werden und freuen uns auf die Möglichkeiten, die sich daraus ergeben werden. Wenn Sie weitere Fragen haben oder Unterstützung benötigen, zögern Sie bitte nicht, uns zu kontaktieren. Wir sind für Sie da!

Nochmals vielen Dank für Ihre Unterstützung und dafür, dass Sie sich für Loloyal entschieden haben.

Mit freundlichen Grüßen,

Kim|Willdesk Support Team von Channelwill

April 12, 2024

The support is amazing—quick and helpful—and the app runs like a charm! It'd be awesome if there were more customization options to tailor it even more to the store's design needs.

Clark’s Botanicals
United States
4 days using the app
Channelwill replied April 13, 2024

We're thrilled to hear that you're loving our support team's quick and helpful assistance! 🚀 It's fantastic to know that the app is running smoothly for you! 😊 We appreciate your feedback regarding customization options and will definitely consider it as we strive to enhance our platform to better meet your store's design needs. Thank you for sharing your experience with us! 🛠️✨ 🎉 Looking forward to continuing to support your success! 🌟👍

Best regards,
Sophie 💗
Willdesk Customer Support 🌟

March 28, 2024

The chat feature has been super useful in connecting with customers quickly. Having it directly integrated into Shopify makes it easier than ever to provide quick, detailed information.

Brick Mill Furniture
United States
2 days using the app
Channelwill replied April 2, 2024

Thank you for the positive feedback! 😊 We're delighted to hear that you found our chat feature super useful in connecting with your customers! At the same time, our integration with Shopify makes it more convenient for you to access information from Shopify's end. If you have any further questions or concerns, feel free to reach out. Your satisfaction is our priority! 👍🚀

Best Regards,
Kim
Willdesk Support Team 🌟

Support

Channelwill can answer any questions you have about Willdesk: Live Chat&AI Chatbot.

Developer

Channelwill

SHOP 185 G/F HANG WAI IND CTR NO 6 KIN TAI ST TUEN MUN NT, HONG KONG, HK, 999007, HK

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