Willdesk: Live Chat&AI Chatbot
- Pricing
-
Free plan available. Free trial available.
- Popular with stores like yours
- Based in United States
- Highlights
- Works with the latest themes
- Rating
- 4.8 (409)
- Developer
- Channelwill
Featured images gallery
AI Customer Service Automation | Instant Ticket Resolution,24/7 Omni-Channel Support with AI Chatbot
Willdesk by Channelwill powers e-commerce support with AI automation (GPT-4): Order tracking, returns, cancellations, address updates via smart AI agent. Unifies email, livechat & social (Instagram/Messenger/WhatsApp) in a ticketing system. Smart Workflow Builder: Auto-cart recovery, product recommendations, ticket routing & instant FAQ responses. Deeply integrated with Shopify and ParcelPanel/TrackingMore /Dropshipman/Loloyal: streamline customer service. Branding: Custom HelpCenter,FAQ pages.
- Branded Self-service widget,with Trackingmore API default, no extra tracking app
- AI-Driven Omnichannel: Product Recommendations, Emotion Detection, After-Sales
- Manage the inbox tickets from multiple social media, Chat, Email in a help desk
- Get complete customer index, Integrate with Klaviyo, Mailchimp, Privy, SMSBump
- Multi-store integration with support for customization of Fonts, FAQs, and Style
- Popular with stores like yours
- Based in United States
- Highlights
- Works with the latest themes
Languages
English, Chinese (Simplified), Chinese (Traditional), French, German, Portuguese (Portugal), Portuguese (Brazil), Italian, Spanish, Japanese, Polish, Danish, Norwegian (Bokmål), Dutch, Turkish, Finnish, Korean, Swedish, Czech, Norwegian, and Thai
Works with
- Checkout
- Shopify Flow
- Parcel Panel, Loloyal loyalty
- Klaviyo,Mailchimp,One
- TrackingMore, EcomSend Pop Ups
- Gmail, Zoho,Outlook, Godady
- Dropshipman,SEO Ant
- Messsenger，Microsoft 365
Categories
Real-time messaging
Automated responses
Pricing
Free
Free
- Unlimited agent
- 1 store
- 20 conversations
- Live Chat, Contact form, Order tracking
- Email & Social media Integration
- Macro, Quick response, Help center
- 1000 Products AI learning
- 24/7 customer service
Starter
$16.90 / month
or $152.25/year and save 25%
$12 per each additional 100 conversations. Charges for AI agents depend on usage.
- [Early Bird Offer $10.14]
- 1 store
- 100 conversations
- Automation bot
- Custom FAQ domain
- FAQ premium templates
- 100 limited free order tracking quota
7-day free trial
Basic
$42.90 / month
or $360.36/year and save 30%
$12 per each additional 100 conversations. Charges for AI agents depend on usage.
- [Early Bird Offer $25.74]
- 3 stores
- 500 conversations
- 500 limited free order tracking quota
- Priority support
7-day free trial
Pro
$149.90 / month
or $1,259.16/year and save 30%
$10 per each additional 100 conversations. Charges for AI agents depend on usage.
- [Early Bird Offer $89.94]
- Multiple stores
- 2000 conversations
- 2000 limited free order tracking quota
- Custom plan & more
- Customer success manager
7-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews (409)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its AI-powered efficiency that simplifies workflows and manages customer inquiries effectively. The support team is noted for being quick and professional, with features like multi-store integration on paid plans and customizable options enhancing brand alignment. Recent updates have improved the mobile experience, and the user-friendly interface facilitates easy setup. However, it currently lacks WhatsApp integration.
Recently started using Willdesk Helpdesk. So many functions and options to communicate with my customers with AI taking a central focus. Has been a learning curve but must say the support is amazing with very quick responses when sorting any issues or answering questions. I had to reach out again and was given amazing support by Nona to resolve missing widget and some automation issues.
Thank you so much for your thoughtful review! We're thrilled to hear you're enjoying the wide range of features Willdesk Helpdesk offers, especially the AI-driven capabilities. We understand there can be a learning curve, and we're glad our support team — especially Nona — was able to assist you quickly and effectively. Your feedback motivates us to keep improving and delivering the best experience possible. If you ever need anything else, we're just a message away!
Best Regards,
Kim|Willdesk Team
This app sent a random automated reply to one of our customers, even though we had disabled the chatbot and any AI agent. Too risky. Not recommended.
Hi There,
Thank you for taking the time to share your feedback. We really appreciate it.
We are sorry to hear that an event of an unwanted reply happened to one of your customers. We value your experience, and have shared this incident to our product development team to find the root cause and resolve the problem.
The team is always working to make Willdesk improve all user experience and provide solutions for all types of merchants. We would like to take the opportunity to connect directly with you and discuss how we can help your store requirements.
Thank you again!
Emma
Willdesk Customer Support Team
Support team is indeed quick and professional and they have an app for when you are out and about.
Shopify integration however is not great:
- the order panel in Willdesk only displays a few products from the customers order so need to view order in shopify to see all products.
- order panel in Willdesk does not display variants (sizes, colours etc.). So a lot of clicking back to Shopify for these details.
- shipping type (standard / express etc.) and shipping price paid not displayed in the Willdesk order panel so again, have to go back to Shopify for that.
The pricing is in our opinion a bit misleading. AI is mentioned everywhere in the app store page but you need to pay extra fees which are not disclosed on the app store page, so you might not find this out until after you have invested time evaluating the product.
We do not recommend Willdesk for apparel stores or Shopify merchants that have products with variants but is an ok option otherwise.
Hi There,
Thank you for taking the time to share your detailed feedback — we truly appreciate it. We're glad to hear that our support team has met your expectations and that you find the mobile app convenient when you're on the go.
We’re sorry to hear that the Shopify integration didn’t fully meet your needs, especially when it comes to viewing complete order details, product variants, and shipping information within Willdesk. Your insights are incredibly valuable, and we’ve shared them with our product team as we continue to improve the Shopify experience — especially for stores like yours that rely heavily on product variants and detailed order data.
Regarding the AI features and pricing: we understand your concerns and apologize for any confusion. We’re currently reviewing how we present AI-related features and associated fees to make this information clearer and more transparent from the outset.
We truly value your feedback and are always working to make Willdesk better for all types of merchants. If you're open to it, we’d love the chance to connect directly and discuss how we might better support your needs.
Thank you again,
Kim|Willdesk Support Team
Support
App support provided by Channelwill.
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