Sendcloud

Sendcloud

Reviews (281)

Overall rating
4
Counts per rating level
  • 75% of ratings are 5 stars
    211
  • 5% of ratings are 4 stars
    15
  • 2% of ratings are 3 stars
    6
  • 2% of ratings are 2 stars
    6
  • 15% of ratings are 1 stars
    43
What merchants think

Feedback submitted

Merchants highly praise this app for its easy integration, user-friendly interface, and efficient shipping process. It streamlines generating shipping labels and order management, saving significant time. Merchants appreciate the responsive customer service, multiple carrier options, automated tracking updates, and competitive shipping rates. It's especially beneficial for small to medium-sized businesses, enhancing operational efficiency and reducing logistical burdens.

August 14, 2024

Je paye un service annuel et cela fait déjà 3 mois que le système ne fonctionne pas depuis la mise à jour Shopify. Le service client à beau être sympa et "réactif" cela ne change rien. S'il vous plaît

Klubb
France
About 3 years using the app
September 4, 2024

We moesten upgraden naar V2 en wilde net onze 150 bestellingen gaan verzenden die we hebben ingepakt en die data kan nu niet geüpload worden. Hiervoor betalen we echt te veel!!!

Bloemoloog
Netherlands
About 1 year using the app
October 15, 2024

La aplicación conecta bien pero el servicio de Sendcloud es horrible. NO saben trabajar con IOSS a pesar de ser una normativa de 2021.
No se hacen responsables de su error y estoy perdiendo clientes y a punto de perder mi cuenta en Amazon por reclamaciones originadas por el fallo de Sendcloud.

ECRU
Spain
4 months using the app
February 20, 2024

It took up substantial time coordinating both with Shopify and the Sendcloud team how to integrate Sendcloud's dynamic checkout, time we were unable to activate our online shop.

Support at Shopify was quick to upsell my account but redirected me to Sendcloud for integration support. Sendcloud pretty much refused to help me with the integration and repeatedly pointed towards their documentation.

After reiterating the integration did not work I was told that dynamic checkout is only supported by Woocommerce and Magento or an API needs to be built: https://api.sendcloud.dev/docs/sendcloud-public-api/dynamic-checkout.

As this changes the required level of effort for the Shop owner substantially it's in my opinion both on Shopify and Sendcloud to better inform customers on what they are (or are not) paying for.

Palet.
Netherlands
14 days using the app
February 8, 2024

I have issues with customs documents, they don't print correctly. Support is not helpful. I think the app is too expensive considering the issues it causes.

Art on Words
Italy
Over 3 years using the app
June 11, 2024

MI TERCER ENVÍO Y ME HAN PERDIDO UN PAQUETE CON UN VALOR DE UNA PRENDA DE 3.000,00 € DENTRO.
SU RESPUESTA: "ME DICEN DESDE CORREOS QUE HAN PERDIDO EL PAQUETE Y HAN CERRADO LA INVESTIGACIÓN".
MUY MAL SERVICIO. NO TE AYUDAN, NO TE SOLUCIONAN.
UN ROBO, 3.000,00€ A LA BASURA Y NO PUEDO HACER NADA!

Debau Official
Spain
5 months using the app
March 25, 2024

Des escrocs qui veulent nous faire payer une assurance que l'on a pas prise.. plus de 18 000€ nous sont réclamés, c'est un scandale !

Esprit Padel Shop
France
Over 1 year using the app
May 6, 2024

non riesco collegare , e non e chiaro come procedere nonostante ho pagato anche la prova di carta di credito

CONERO BEACHWEAR
Italy
6 days using the app
February 6, 2024

Slechte bedrijf. Verkeerde tarieven en app werkt niet naar behoren.

Gløde
Netherlands
About 2 years using the app
January 11, 2024

ik doe alles wat ze zeggen maar een koppeling met shopify lukt niet ..
op youtube gekeken en ook hun eigen website maar op geen enkele mannier wil het werken.

Pompilove
Netherlands
4 days using the app
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