Reviews (295)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its ability to streamline the shipping process, noting significant time savings of 7-12 hours weekly. They appreciate the easy Shopify integration, automatic purchase synchronization, and flexible carrier options. The reliable performance, responsive customer service, and competitive shipping rates are also praised. Features like managing multiple shops under one account and customizable tracking enhance the customer experience.
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We have been working with SendCloud for over 5 years and were initially very satisfied. In the past, there was always a dedicated contact person, and any minor issues were resolved quickly and efficiently. However, things have drastically changed. Nowadays, it feels like there’s no one who truly knows your case or is available to help. The software struggles to keep up with Shopify updates, ...
I use SendCloud since seven months. While the app is relatively easy to use there are ongoing bugs which are not being resolved. Since months there are issues with Packstationen and Paketshops. They are either not available in the app (even so they definitely exist) or the they can be selected but then the app records an error. Annoying. The customer service is friendly but not very responsive or ...
Really a tool for beginners. Integration lacks import approximately once a week, so you need to reconnect your store and constantly keep track of orders being imported. The filtering options are very "standardized" and you cannot create a manual order with order-lines within the system (only manual label) i.e. for spare-parts etc. API integration with google sheets OK. You are unable to pause an ...
Deutsch: Grundsätzlich macht die App was sie soll, allerdings ist sie vom Aufbau und der Nutzung ein Albtraum.
Es dauert in der Regel 2-3 Minuten bis alle eingehenden Bestellungen geladen sind. Es fehlen Filter und die Möglichkeit zum Sortieren der Bestellungen von Alt>Neu.
Außerdem muss man Labels immer über die Sendcloud app erstellen. Warum nicht einfach direkt über Shopify in dem man ...
Solution moyenne, que nous ne recommandons pas pour la France : des bugs importants et des remontées de données limitées. Préférez une autre solution plus UX centric pour vos clients, ils en seront ravis !
Service client très très long. 4 à 5 jours pour donner une réponse (pour de la logistique c'est trop long). L'account manager n'est plus disponible dès la 1ere minute après l'installation. Personne ne répond jamais au chat ou sinon en attendant parfois 1h environ.
Seeehr buggy, öfters mal langsam oder irgendwelche Schnittstellen Fehler. Funktioniert meistens gut, funktionell einfach zu bedienen aber der Support ist eine Katastrophe darum nur 2 Sterne. Tickets werden einfach ignoriert, Grundlegende Funktionen teilweise fehlerhaft wie z.B. die Zollerklärung der PostAT funktioniert nicht.
Hatte dort einen Mailkontakt am Anfang, die Dame scheint aber gekündigt ...