Brevo , 76 reviews
Cannot contact them for any question. The contact page if offline and there is no contact number to contact them. If someone can help, please let me know !
Hello SONGE lab,
We sincerely apologize for the inconvenience you've experienced in reaching out to us. We understand the importance of addressing your questions and concerns promptly. You can reach out to us via the following methods of contact.
1. Email Support: Send us an email to firstname.lastname@example.org or,
2. Submit a request: Log in to brevo.com and open a new ticket https://help.brevo.com/hc/en-us/requests/new
Looking forward to turning your experience around.
SMS marketing, doesn't work, can't contact them! Forget about.
I increased my subscription to telephone support last week.
Friday - not working
Today - waiting line too full, no chance to get through. Tried it 10 times today.
When you think chatting is an option - no there is no chat.
MAybe e-mail is an option. If you can wait at least 4 weeks for a reply that is an option. No joke in average the waiting time is 4 weeks... last time it was 8 weeks. I have long forgotten that I have asked them something.
And support is needed, because this app doesn't work properly with shopify. Better don't waste your time and witch to Klaviyo.
useless, this addon auto import customer contact to blacklist. Can not find the way to setting the right way
So they re-enabled my account and got me to change my review to a more positive one. Surprise! Two ecards later, suspended again. So I'm giving up. They have unrealistic open expectations. Basically useless unless you are some kind of marketing super power don't bother with the set-up. Too bad. Update: I have updated my star rating to five stars. Sendinblue has reached out to me, which I appreciate, and we are giving it another go. As I said in my initial review, it is a very intuitive app for Shopify and overall I have had great success. It's easy to use and provides a good selection of tools. The issue with open rates is tricky for them and I understand their need to help prevent spam. Hopefully, by segmenting my lists better I can avoid the dreaded suspension. If you use them, think out your touch points carefully to maximize effect and to avoid appearing spammy. Initial review:
Unless you have a 8% open rate on every email, don't bother using them. My account was suspended the day before Thanksgiving after over two years of use because my last two emails didn't get an open rate of 8%. I sell a single high value item that has a very long purchase cycle. People just don't open every email unless they are ready to buy. My small list is strictly from sign ups with an email to opt out. Sendinblue reinstated my account for a single email then suspended it again because under 8% open. Now what? I have to reconfigure my site with a new provider. Thanks Sendinblue! On a positive note, it has been an easy to use system that integrates well with Shopify. Unfortunately, they are not suitable to use unless you expect miraculous open rates. I would have voted five stars for them but alas... appears they love their brand more than mine.
Dulé here from Sendinblue, I hope this response finds you well!
Sarah from our support team reached out to you (ticket 2685852) and your account is validated.
We like your brand a lot and it is super important to get a good night's sleep 🛏️.
Your feedback is appreciated and our north star is doing what is best for our customers. Hope we can make others more comfortable knowing they’ll get the support they need should an issue with our services arise.
Stay healthy, stay safe.
You're in it for a journey!!!! I had an issue with the abandoned cart emails workflow, and after a lot of back and forth with the customer service (who kept asking the same questions), they marked my support ticket as Resolved even though nothing was done. NB: I'm on a paid plan
Ticket ID #2079415
Thanks for the review! We really appreciate your feedback and want to make sure that you continue to be happy with Sendinblue. I hope we were able to get the issue sorted out. If not, we would still love to connect and help you solve the issue you're running into.
Feel free to respond to our Support email or you can reach me directly at email@example.com and I'll be happy to help!
CRM funktioniert nicht! Keine Bestell-Daten für B2C Ecommerce werden übertragen. Kundenservice und IT konnten monatelang keine Lösung finden.
Hi there, thanks for the feedback. Our growth & integrations team will reach out to you and see if we can get some of your issues resolved. Look for an email from Dulé in your inbox soon.
Great app until something breaks. For weeks a technical error on their side has prevented several hundred users from unsubscribing. Their handling has been atrocious with sending over sensitive client data in cleartext and not proactively notifying us. We've been asked to manually validate hundreds of emails without any refunds being offered.
avec la nouvelle version on perdue toutes les info chiffre et autre qui descendai de shopify!! l'ancienne version marchait beaucoup mieux
I am using SendinBlue since 2 years and I am happy with the product. But i am not happy with this plugin for shopify. The Support was great, but this plugin does not meet my expectations. I was not able to import all my Contacts from shopify. I was not able to import any orders from shopify Now I am using INTEGRAMAT to upload all my contacts and Orders.