Brevo , 76 reviews

Overall rating
Counts per rating level
  • 45% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 8% of ratings are 2 stars
  • 33% of ratings are 1 stars
November 13, 2023

Cannot contact them for any question. The contact page if offline and there is no contact number to contact them. If someone can help, please let me know !

Over 2 years using the app
Brevo (formerly Sendinblue) replied November 15, 2023

Hello SONGE lab,

We sincerely apologize for the inconvenience you've experienced in reaching out to us. We understand the importance of addressing your questions and concerns promptly. You can reach out to us via the following methods of contact.

1. Email Support: Send us an email to or,

2. Submit a request: Log in to and open a new ticket

Looking forward to turning your experience around.

September 30, 2023

SMS marketing, doesn't work, can't contact them! Forget about.

1 day using the app
May 22, 2023

Horrible Service.

I increased my subscription to telephone support last week.

What happened:
Friday - not working
Today - waiting line too full, no chance to get through. Tried it 10 times today.

When you think chatting is an option - no there is no chat.
MAybe e-mail is an option. If you can wait at least 4 weeks for a reply that is an option. No joke in average the waiting time is 4 weeks... last time it was 8 weeks. I have long forgotten that I have asked them something.

And support is needed, because this app doesn't work properly with shopify. Better don't waste your time and witch to Klaviyo.
About 1 year using the app
February 6, 2023

useless, this addon auto import customer contact to blacklist. Can not find the way to setting the right way

Gigago eSIM
About 1 hour using the app
Edited December 31, 2021

Update #2:
So they re-enabled my account and got me to change my review to a more positive one. Surprise! Two ecards later, suspended again. So I'm giving up. They have unrealistic open expectations. Basically useless unless you are some kind of marketing super power don't bother with the set-up. Too bad. Update: I have updated my star rating to five stars. Sendinblue has reached out to me, which I appreciate, and we are giving it another go. As I said in my initial review, it is a very intuitive app for Shopify and overall I have had great success. It's easy to use and provides a good selection of tools. The issue with open rates is tricky for them and I understand their need to help prevent spam. Hopefully, by segmenting my lists better I can avoid the dreaded suspension. If you use them, think out your touch points carefully to maximize effect and to avoid appearing spammy. Initial review:
Unless you have a 8% open rate on every email, don't bother using them. My account was suspended the day before Thanksgiving after over two years of use because my last two emails didn't get an open rate of 8%. I sell a single high value item that has a very long purchase cycle. People just don't open every email unless they are ready to buy. My small list is strictly from sign ups with an email to opt out. Sendinblue reinstated my account for a single email then suspended it again because under 8% open. Now what? I have to reconfigure my site with a new provider. Thanks Sendinblue! On a positive note, it has been an easy to use system that integrates well with Shopify. Unfortunately, they are not suitable to use unless you expect miraculous open rates. I would have voted five stars for them but alas... appears they love their brand more than mine.

Real Bed
United States
Over 2 years using the app
Brevo (formerly Sendinblue) replied November 30, 2021

Hi there,

Dulé here from Sendinblue, I hope this response finds you well!

Sarah from our support team reached out to you (ticket 2685852) and your account is validated.

We like your brand a lot and it is super important to get a good night's sleep 🛏️.

Your feedback is appreciated and our north star is doing what is best for our customers. Hope we can make others more comfortable knowing they’ll get the support they need should an issue with our services arise.

Stay healthy, stay safe.

January 12, 2021

You're in it for a journey!!!! I had an issue with the abandoned cart emails workflow, and after a lot of back and forth with the customer service (who kept asking the same questions), they marked my support ticket as Resolved even though nothing was done. NB: I'm on a paid plan
Ticket ID #2079415

The Honey Pot Energy and Art
United States
Almost 2 years using the app
Brevo (formerly Sendinblue) replied April 29, 2021

Thanks for the review! We really appreciate your feedback and want to make sure that you continue to be happy with Sendinblue. I hope we were able to get the issue sorted out. If not, we would still love to connect and help you solve the issue you're running into.

Feel free to respond to our Support email or you can reach me directly at and I'll be happy to help!

June 13, 2022

CRM funktioniert nicht! Keine Bestell-Daten für B2C Ecommerce werden übertragen. Kundenservice und IT konnten monatelang keine Lösung finden.

Third of Life
Almost 2 years using the app
Brevo (formerly Sendinblue) replied June 13, 2022

Hi there, thanks for the feedback. Our growth & integrations team will reach out to you and see if we can get some of your issues resolved. Look for an email from Dulé in your inbox soon.

December 1, 2021

Great app until something breaks. For weeks a technical error on their side has prevented several hundred users from unsubscribing. Their handling has been atrocious with sending over sensitive client data in cleartext and not proactively notifying us. We've been asked to manually validate hundreds of emails without any refunds being offered.

Over 1 year using the app
October 14, 2020

avec la nouvelle version on perdue toutes les info chiffre et autre qui descendai de shopify!! l'ancienne version marchait beaucoup mieux

Over 1 year using the app
April 14, 2022

I am using SendinBlue since 2 years and I am happy with the product. But i am not happy with this plugin for shopify. The Support was great, but this plugin does not meet my expectations. I was not able to import all my Contacts from shopify. I was not able to import any orders from shopify Now I am using INTEGRAMAT to upload all my contacts and Orders.

Kulinarische Schnitzeljagd
Over 1 year using the app