Sendvio: Email Marketing & SMS

Name: Sendvio: Email Marketing & SMS
Brand: Sendvio
Rating: 4.9 (445 reviews)

Free plan available. Additional charges may apply.

Rating (4.9)

Reviews

445

Developer

Sendvio

Email and SMS automation / Workflow editor

Audience management, Segments, Customer status

Revenue reporting, Campaign performance, Analytics

Highlights

Popular with businesses like yours

Based in United States

Built for your business

Works with the latest themes
Use directly in Shopify admin

About this app

Launched

October 15, 2013

Languages

English, Spanish, and French

Omnichannel email and SMS marketing automation tools to drive customer loyalty and retention.

Sendvio seamlessly integrates powerful editors into your Shopify dashboard, allowing you to access multiple template libraries for email campaigns, popup forms, and optimized workflows to deliver personalized email and SMS automations that bring value to your customer.

Workflow editor for email and SMS automations sent in each customer's language.
Ready-made templates like Abandoned carts, Welcome, Back in Stock, and Win-Back.
Audience management toolset to easily organize and segment your contacts.
Revenue reports for tracking each automation, popup, and campaign performance.
Multiple tools to improve and protect your sender reputation.

Pricing

FREE

Free to install

Reach up to 500 contacts (unlimited list size). 500 emails every 30 days. SMS free for up to 165 SMS credits.

Omnichannel workflow editor for Email & SMS automation
Email campaigns
Popups
Audience segmentation
Chat, email, and phone support
+ more

STARTER

$11/month

or $99/year and save 25%

Reach up to 1,000 contacts (unlimited list size). 3,000 emails & up to 165 SMS every 30 days. Upgrade as you grow.

Everything in the FREE plan, plus:
Status editor for the contact list
Customer success manager

GROWTH

$38/month

or $342/year and save 25%

Reach up to 10,000 contacts (unlimited list size). 30,000 emails & up to 165 SMS every 30 days. Upgrade as you grow.

Everything in the STARTER plan, plus:
Email reputation service

BUSINESS

$98/month

or $882/year and save 25%

Reach up to 30,000 contacts (unlimited list size). 90,000 emails & up to 165 SMS every 30 days. Upgrade as you grow.

Everything in the GROWTH plan, plus:
IP address management service

FREE

Free to install

Reach up to 500 contacts (unlimited list size). 500 emails every 30 days. SMS free for up to 165 SMS credits.

Omnichannel workflow editor for Email & SMS automation
Email campaigns
Popups
Audience segmentation
Chat, email, and phone support
+ more

STARTER

$11/month

or $99/year and save 25%

Reach up to 1,000 contacts (unlimited list size). 3,000 emails & up to 165 SMS every 30 days. Upgrade as you grow.

Everything in the FREE plan, plus:
Status editor for the contact list
Customer success manager

GROWTH

$38/month

or $342/year and save 25%

Reach up to 10,000 contacts (unlimited list size). 30,000 emails & up to 165 SMS every 30 days. Upgrade as you grow.

Everything in the STARTER plan, plus:
Email reputation service

BUSINESS

$98/month

or $882/year and save 25%

Reach up to 30,000 contacts (unlimited list size). 90,000 emails & up to 165 SMS every 30 days. Upgrade as you grow.

Everything in the GROWTH plan, plus:
IP address management service

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

445 reviews

Overall rating

4.9

Counts per rating level

91% of ratings are 5 stars
405
7% of ratings are 4 stars
31
0% of ratings are 3 stars
1
0% of ratings are 2 stars
1
2% of ratings are 1 stars
7

What merchants think

This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.

Feedback submitted

Merchants appreciate this app for its user-friendly setup, intuitive email creation, and advanced automation features. They value the professional templates available and the app's ability to manage customer email lists effectively. The app is praised for boosting sales and recovering revenue, with standout features including pop-ups, competitive pricing, and SMS automation. The customer support team is highly commended for their efficient problem-solving. Merchants also highlight the app's capabilities in sending cart abandonment emails, SMS messages, and newsletters.

June 26, 2023

So far this app has been great! Setting up the email was easy and intuitive. They had a lot of professional-looking templates to use as a starting place. The best part about this app is that it allows free users to use all the advanced options and more complex automations right from the start. It was the only one that had the features I needed on the free plan! I'm happy to pay as we grow, but it makes so much more sense to be able to test out what you need to do first so you can be sure the app is the right fit for your goals.

Support has been great! Very quick to reply and quick to handle any issues! Shopify was syncing my customers wrong and I was worried about automated emails that were missed, but their support team was so helpful in making sure the missed emails were still sent manually and then fixing the issue so it wouldn't happen again in the future.

Speech Savvy

United States

3 months using the app

Sendvio replied June 26, 2023

Thank you for your valuable appreciation. We really appreciate you taking the time to share your experience. We will always do our best to take care of your needs :)
- Customer Success Team

Edited August 17, 2023

Not sure what happened to every automation we set up before this app was acquired and they had some UI overhaul. Everything worked great until recently and the show a pop up saying how everything is still the same but when you look deeper, everything seems out of place and too much like shopify email.

I get the simplicity they were going for but sometimes you have to keep the same UI until you make sure you can ship the version.

Edit: After receiving a proper response and testing the bug the Co founder reached out and has taken care of the issue which is why we have edited this review.

ALLRJ

United States

Over 3 years using the app

Sendvio replied August 17, 2023

Thank you for your feedback. We have optimized and accelerated the loading of the campaign list to prevent it from looking empty while loading.

September 14, 2023

I am happy to report that Sarahy has been amazing. Once I explained the problem, they found the solution within a few minutes. Not only that, but then went ahead and done the work that was required for me and explained that this was due to the system crashing. They got it all set up for me working the correct way. This is the kind of support staff every online business needs. Quick, simple, effective and a pleasure to deal with. Thanks again Sarahy

embolde.

United Kingdom

11 days using the app

Sendvio replied September 19, 2023

Thank you for this fantastic review. I appreciate you taking the time to share your experience. I will be glad to continue helping with anything you may need!
At your service,
Sarahy (Customer Success Team)

All reviews