Sendvio: Email Marketing & SMS

Sendvio: Email Marketing & SMS

Reviews (170)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
    150
  • 8% of ratings are 4 stars
    14
  • 1% of ratings are 3 stars
    1
  • 1% of ratings are 2 stars
    2
  • 2% of ratings are 1 stars
    3
What merchants think

Feedback submitted

Merchants value this app for boosting email marketing, increasing sales, and recovering abandoned carts. It's praised for its user-friendly interface, seamless Shopify integration, and effective templates. The app offers advanced features and automations, even on the free plan. Merchants commend its reliability, ease of setup, and clear analytics. Customer support is noted for being responsive and knowledgeable. It's considered affordable with a good return on investment.

Edited January 13, 2021

I paid for your app and now you've blocked access from me? Why? I was uploading customer lists for a new newsletter. I have been using your application for many, many months....

Embroidery By TM
Czechia
Almost 2 years using the app
Sendvio replied December 15, 2022

We monitor performance to cancel accounts that do not comply with the General Data Protection Regulations and anti-spam laws. That means your email reputation is not affected by other customers and, this way, all customers are protected.

April 24, 2024

This app is too difficult to set up if you are busy person. I had called for support and they called me back but the assistant was explaining how the program works in a rush because she only had 15 minutes assign to me.
The email system needs some settings if you want it branded which she did not took her time to tell me how to set it instead she told instructions are posted. The preset templates are not complet since you still need to put the subject email and preview. I did not have the chance to test it since the assistance was rushing the presentation and told me that she does not have more time since she has to help someone else.

Kafetos
United States
26 days using the app
Sendvio replied April 25, 2024

We cannot cancel scheduled support calls for other users to extend the duration of calls with you. You were kindly informed that we had another user waiting for a call and offered to schedule another call with you if needed. We maintained professionalism and courtesy throughout.

Furthermore, regardless of the subscription price, mistreatment or disrespect toward our support team is strictly forbidden.

August 8, 2020

I downloaded the app mainly for the welcome and exit pop up, which worked well, but make sure you check the auto email settings, which automatically send without you ticking enable. My customers were being spammed with the auto abandoned cart and checkout emails, complaining they were being spammed and why no was responding to their emails when i didnt even know my store was sending them these auto emails.

Bodycon Collection
Australia
12 days using the app