Sendvio: Email Marketing & SMS , 451 reviews

Overall rating
4.9
Counts per rating level
  • 91% of ratings are 5 stars
    411
  • 7% of ratings are 4 stars
    31
  • 0% of ratings are 3 stars
    1
  • 0% of ratings are 2 stars
    1
  • 2% of ratings are 1 stars
    7
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly email marketing features, including professional templates and advanced automation. It's highly regarded for its effective cart abandonment feature and efficient customer email list management. The app's free plan is a bonus for businesses just starting out. Merchants highlight the straightforward user experience, performance efficiency, and its contribution to sales growth. The app's customer service is also praised, with a proactive, multilingual support team offering live chat and scheduled calls, as well as advice on improving email campaigns.

March 13, 2019

I spent hours trying to get all of the functionality of the app to work. The exit popups, yes that worked. The emails?......nope. Even though the app indicated it was sending them out, the test cases that I sent to myself never arrived.

The video tutorials aren't particularly helpful. What this app really needs is much much better documentation, perhaps in a detailed pdf format.

Add to that canned responses to some of the questions I asked and that lead me to remove the app and go try something else. Good luck if you can get it to work.

Schatten Pickups
Canada
2 days using the app
Sendvio replied March 13, 2019

As explained in previous messages, we need the customer's email address to send email automation. We cannot send emails if the customer does not provide an email during the checkout process. Shopify provides detailed documentation about this process :)

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