Sendvio: Email Marketing & SMS

Sendvio: Email Marketing & SMS

Reviews (497)

Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
    454
  • 6% of ratings are 4 stars
    31
  • 0% of ratings are 3 stars
    2
  • 0% of ratings are 2 stars
    2
  • 2% of ratings are 1 stars
    8
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting revenue and enhancing customer engagement through its user-friendly interface and seamless Shopify integration. They value the professional, customizable templates and advanced features available even to free users, such as cart abandonment and automated follow-up emails. Exceptional customer support, particularly from staff like Sarahy and Nallely, is frequently praised for its responsiveness and personalized service. The app also ensures emails avoid spam filters, significantly improving performance.

Edited September 28, 2024

I've been using this app since 2016 with no issues. However, the new update was messy and some stuff is not working. I will wait for the full update to take effect before updating my review

EDIT : the app is really buggy, I expect better if I am paying for a plan, the data will not load, you will need to keep refilter and sometimes it wont even load, this always happens and is annoying. You can never load the data on the first try you will need to keep reapplying it again and again and again until you can see it.

iiGears™
Canada
Almost 8 years using the app
Sendvio replied August 19, 2023

Email and SMS logs are located at the top of the home dashboard and in the Billing and Usage section.

March 13, 2019

I spent hours trying to get all of the functionality of the app to work. The exit popups, yes that worked. The emails?......nope. Even though the app indicated it was sending them out, the test cases that I sent to myself never arrived.

The video tutorials aren't particularly helpful. What this app really needs is much much better documentation, perhaps in a detailed pdf format.

Add to that canned responses to some of the questions I asked and that lead me to remove the app and go try something else. Good luck if you can get it to work.

Schatten Pickups
Canada
2 days using the app
Sendvio replied March 13, 2019

As explained in previous messages, we need the customer's email address to send email automation. We cannot send emails if the customer does not provide an email during the checkout process. Shopify provides detailed documentation about this process :)

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